CarGurus User Reviews

Reviews Summary

Top reviews

CHOICES +++s

Lots of choices ✅😊

Car gurus true colors

I’ve always used the site. I have 2 really nice mustangs I want to sell. Then I want to buy a Shelby on their site. Both cars “no offer” available For them to buy my cars and site no longer offers private party to sell their cars. So now I have to use Facebook for free and Craigslist for $5 in an effort to sell my cars . If that’s the case, car gurus should list on the ads for tv and online “dealership only” cars. Seems a little one sided. I can go to Barrett Jackson auctions and sell my cars and buy a car all in the same day. Car gurus wants to take my money, sell me a car at full retail with mark up. But not help the consumer, and buy their car or help them sell it. Private party is more than 1/2 the market. To add insult to injury, my cars aren’t junk or wholesale cars. Both mustang convertibles, one is worth $12,000 and the other is close to $20,000. The Shelby is $40,000. I’m really disappointed.
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Response from developer

Thank you for your feedback. We are sorry you did not get an offer on your vehicle and that we have removed the option to list privately.

Now Car gurus don’t show HP in engine options

The last version of Car-gurus was good because in the new version when i press the Engine option in the filter it doesn’t show car Horsepower

Très facile

T’es facile

Cars

I love to see all your cars that is for sale

App Glitch

Application has a lot of glitches, I am not able to send a text message or call the dealership regarding the enquiry for a car even when I’m trying to press on the call or text option it automatically selects the messenger option and opens the messenger and I also deleted the app and then reinstalled it but nothing worked.
I hope this issue gets fixed asap otherwise there’s no point keeping a app with so many glitches.
Very disappointed at Cargurus
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3.16 update

3.16 Fixed

3.15 app update: The latest update messed up the app experience. Now, the app clears/removes all filters of the saved search. Here is a detailed example. I started the search, selected a specific trim, features, year, location, and history, and clicked save. The next time I use the saved search the app automatically clears all filters and says that couldn’t find anything. Forcing the user to do a new search with the same parameters/filters. Update (16 May 2024): Issue fixed... Filter Options are back to normal. Thanks! Update (10 May 2024): The “Vehicle History” filter options are available when conducting a new search. However, it disappear when saving the search, forcing the user do a new search to filter unwanted vehicles. Original post (7 May 2024) With this update (3.14), CarGurus removed the most critical filter: The option to filter the Vehicle Condition, History, and Title. So basically, they took away the consumer's ability to filter the results to remove vehicles with Frame Damage, Accidents, Theft History, Salvage Title, etc., making our search unpleasant. Please add it back to the filter options…
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Response from developer

We'll look into this issue for you. Please send us a note at feedback@cargurus.com so that we can follow up.

Excellent service

Always seem to be up to par

Very helpful

Excellent

Used to be great but having issues with filters

I use this app to search for the last vehicle I purchased, and it was great. I could search by the vehicle parameters that I wanted and could save the searches without having to set up an account. Now I am shopping for a car again and I’m not having a good experience with the app. I have not been able to save my search parameters and most recently I keep having issues with the filters. The issues with the filters is after I put in several of them all the rest of the filters I want to filter by disappear and are no longer an option and I end up with way too many cars to have to try to sort through to see if it’s something I am interested in. last time I bought a car this was the app of my preference, however, that is no longer the case that I find this app to be no better, and in fact, probably worse than some of the others. It is unfortunate that a good app has gone bad. hopefully they can fix the issues of being able to put in the proper filters.
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Response from developer

We'll look into this issue for you. Please send us a note at feedback@cargurus.com so that we can follow up.

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