CarGurus User Reviews

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Car Guru

I love this app because you can find any make or model of car you are looking for and it gives you so many options to search.
You can search for new vehicles or used vehicles that have had one owner or multiple owners. The app compares prices to the KBB and lets you know if the car you are looking at is a good deal or a great deal.
All the car lots use this app to list their new and used vehicles so you don’t have to go out searching from lot to lot looking for the perfect car to fit your needs until you find the perfect one without leaving the comfort of your own home you can narrow it down by using the app first.
I give this app a 5 star rating and would recommend it to everyone either looking to buy or sale a car or if you’re like me and just love to look at cars until your ready to sell or purchase one.
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Response from developer

Thank you for taking the time to write this review and rate us 5 stars. We truly appreciate your business.

Web site

Disappointing that when you press the return button it never goes back to where you want to be. If this could be sorted then maybe 5 stars

Find a specific car

I found the systems utilised and driving the retrieval and display of vehicles selected by variables is great and provides a host of information relating to the vehicle displayed.
It also provides contact point for further information, a great facility, it was a most enjoyable exercise and allowed me to select a vehicle that suits my requirements and at a price within my budget.
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Absolutely amazing

The best app out there, I got my dream car just yesterday because of this app. Thank you so much for making it so easy to find a good car and especially one I love.

Wonderful app

Very convenient

Great App but zooming in not possible

Great app but if you position your phone sideways the photos don’t change and if you try to zoom in it jumps to the next or previous photo sometimes which is annoying as everything else is really good!

Data harvest over quality

Deleting this app. Over time this app has gotten worse with every update. Every emphasis placed on improving their ability to take information off your personal device to sell to third parties and neglecting the functionality of the app itself. Filters clear after clicking on a specific automobile listing and when you try to click to return to your search results, without fail your put right back to the top of the list every time. No matter how far down you’ve gone or how many cars you’ve saved. As for privacy, I enjoy my privacy. I have a VPN on every device as well as my network and I used to be able to use this application while having one. After updating the app, that is no more. Proving my point. Look at the tracking information in the App Store and see what they are taking from you to decide if it isn’t just better to use the computer at work instead.
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Response from developer

Hi, we are sorry to hear that. Thank you for providing your valuable feedback. Please reach out to us at feedback@cargurus.com, if you have other suggestions.

Really the only place to shop

I’ve been shopping for the right used suv/truck for over a year now and Car Gurus is without a doubt the best place for not only searching but also comparing vehicles. Their search filters are superior to any other platform. Even direct buy competitors don’t come close to the number of filters that Car Gurus has for shoppers. I honestly couldn’t think of a filter that I’d want to search for that Car Gurus doesn’t have already. The east of searching and filtering is also unparalleled. The user interface is simple and easy to figure out. And talk about fast. The speed at which you can search for a vehicle makes it so useable is one of its strongest features. The number of vehicles being posted is also superior. I’ve rarely, if ever seen a vehicle on another app that I hadn’t already seen on Car Gurus. Recently I’ve started to use the save function as well and have found it to also be very convenient for making comparisons.
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Response from developer

Thank you so much for your 5 star rating and review!

Photo upload issue

The most important part of this app when selling a car is being able to upload photos of the vehicle for buyers to see it. I’m trying to upload photos from my photo album, but the app keeps doing weird things like uploading the photo and then not uploading it after I try deleting it off the listing. The reason I’m doing this is because the app doesn’t allow me to change the order of the photos without deleting every thing and then uploading the desired order. It’s also not updating the photo count properly. It’s not giving me any error messages about the file size or anything like that either. This is the App Store so it should be known that I’m using an iPhone and the app should be able to handle iPhone formatted photos. Not sure what the deal is here but this is very frustrating because I paid for the 2 week premium listing and now it’s been live for a day and my photos aren’t showing up properly. This need to be fixed asap.
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Response from developer

We'll look into this issue for you. Please send us a note at feedback@cargurus.com so that we can follow up.

Can I have a response frim a REAL person and not an AI?

When one tries to send a message to the car dealership via the App, one doean’t seem to be able to communicate with a real person. AI responses are time wasting, unhelpful and quite frankly ankoying and off putting and make me jot want to even jother huying the car through this “service”.
Where has the “personal touch in sales” disappeared?! I absolutely hate having to communicate with “Artificial Inteligence”- as there is not much “inteligence” present there and it wastes one’s time.
Not only is it annoying and useless, it is taking prescious work from real peopleand in this day, can we afford to replace people with AI and annoy good customers?
I don’t think car business has a luxury of loosing potential customers who, as myself, absolutely REFUSE to deal with AI, do you?
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