Worked for me!
It took a bit of navigating but the app worked for me. I like how I’m able to go back and see, retrieve, or change my info. I also like how I can see the progress of my return from the tax prep to myself to the irs process. I can upload documents easily here and securely message my tax preparer as well. Very convenient.
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Need improvement
Every time I try to upload a document the app close. Really inconvenient, back quality.
New return request
After putting in Social Security number in the app, error 122 states try again later. Is there something wrong with the app? I can’t get my information entered.
Useless
Absolutely unacceptable for this app not to work like it should. Can’t upload my DL without converting it, so had to email it to myself then save it to my files then upload it only for the app to continuously force close itself. Can’t even sign off on my friken taxes because the sign pad does the same thing and force closes the app. This is a disservice to my tax preparer and to myself. You need to fix this immediately before myself and numerous others reach out to the better business bureau!
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SIGNATURE REQUESTS
I am trying to send my client the signature request for this app and it’s saying it’s under maintenance and it will not go through. Why is it not working and when will it be fixed?
Love using this app
I am a CEO of my tax company and this app works great for my clients and employees !
TOO MANY APP ISSUES
I am a tax professional that use this app for my clients. They are entirely too many issues with this app. It is not user friendly. To many error messages when clients try to sign up and upload documents. Please fix it
This app is TRASH!
Why are my clients having a hard time doing the simplest things like logging in? This app crashes constantly and is not user friendly at all. I had a client who has changed her password 3x and still hasn’t been able to log in.
Problems with App
When the app is open it's works but once you close it out you have to delete and download again.
Always Crashes
When the app is up and running it is good. But you have to delete the app and uploaded it again for it to work.
