Leave a Review MoneyGram® Money Transfers App
Never a problem!!
I have quite literally never had any issues sending money through MoneyGram. It feels secure. It feels safe and I appreciate that. The only reason I'm giving four stars instead of five is because MoneyGram should do a better job policing it agents on the other end of the transfer. When sending money to different countries, sometimes agents think they can take a cut of this money.... I feel they will on occasion, especially in African countries where I have many friends. Its As if they all think they deserve a piece of the pie. They should be getting their fee from MoneyGram and not from the people sending or receiving the money. Other than that, I really love the app.Show lessMatt D Clark
Developer Response
Thanks so much for the review. We're thrilled to hear that you've had a positive experience using the MoneyGram app and that you feel secure and safe when sending money. We appreciate your feedback, we'll definitely take it into consideration to improve our services. Thanks again for your support!Zero stars this app is a scam. It allows scammers to disappear with money.
So I reached out to MoneyGram customer service because I was recently scammed out of some money, and instead of customer service, listening to what happened or allowing me to provide evidence, they decided to shut down my account, after reporting getting scammed and I went to customer service to provide me with help as it is called customer service help, and they didn’t provide me with any solution, instead they terminated my account so that they do not have to deal with the problem and refused to provide me with information to provide the local authorities to create a police report, when I asked them why can they not provide me with an answer on why my account is terminated so I know what to tell the authorities they said that they cannot provide me with that answer and that was after I was transferred to a supervisor after asking for 13 times and being denied….Show lesssweetss95
Intentionally Misleading
I went online and opened the website. A large notification popped up that said that I was a first time user and I didn’t have a transaction fee. In very tiny print at the bottom of the notice was written only if you use a bank account or debit card. I started with the transfer and it said using cash is the fastest for the recipients to receive money and the fee was around $5. I chose it only to find out at the store I went to to send the money, there was a $28 plus fee. I had spoken to two reps prior to find out why I the click to pay and send wasn’t working. One couldn’t help me but he verified that first transfer is 0 fees. The second rep I spoke with said I didn’t need to do that because I had my reference number and that’s all I needed and he said that 0 fee is just for international transfers. They refused to refund me the fee. This was the first and LAST time I will use their services.
Elaine DelvecchioShow lessVecchi91
Sending money to myself!
I’m in Philipphines now trying to WITHDRAW FROM my US bank but it won’t let me send to myself HERE??? Why is it prohibiting me from getting my money? Im not getting the codes you are supposedly sending to my Email. I’ve been using this App for a long time and am now having trouble. I’m living in s foreign country ()Philippines) and my very existence depends on the continuance of my Social Security Money which I transfer here to myself or my live in mate ( Lailanie Suazo) I’m 77 years old and retired. PLEASE don’t cause this pressure and worry on a very loyal customer for years.
Are you eliminating your elderly clients who live abroad and are depending on you? Had there been management change.
If this is how you choose to treat us, you should be shut down or boycotted. You should be ashamed.Show lessjustgene1
Account block
Tried to open an account and send money with application, after going through the steps and everything, clicked the send button and Moneygram send me an email saying that Moneygram is unable to proceed with my transfer and after careful review they declined my transaction and closed my profile.
I reached out to chat support they texted to me saying that they cannot tell me the reason why my profile is closed with them and they cannot tell the reason why this happened because of their security. It is very pointless if you cannot know the reason why its blocked!! Which means they really do not CARE about your issue. I texted back to chat support that I will leave review about it his reply was OK “go on nothing is going to change anyway.”
I went through some of the reviews which customers left and there no reply back from the Moneygram representative, which again double assures that they really do not care about customer problems (your problem you deal with it).
Please be careful when using this app!! Or avoid using their service as long as you do not want to have headaches.Show lessAhadkhon
Developer Response
Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your recent transaction. We value your feedback and will take your comments into consideration to improve our services. We regret that you did not receive the level of support we strive to provide. If you have any further concerns, please feel free to contact us directly. We appreciate your understanding.Blacklisted me?!?!
I sent money but used the wrong delivery way, so I canceled the transfer and sent it again using the right delivery method, since they were taking too long to give me my refund, I panicked and disputed the charges with my bank. Now the banned me from the app, plus the banned me from “Walmart to Walmart” money transfer as well. They’re treating me like a scammer, I don’t think it’s fair, I called them and they said you’re welcome to go to a location and send money that way. I also emailed them and they replied by telling me, “we already told you, you can’t use the app, cause of highly suspicions of fraud, go to a location, where they take cash”
That does not fix my problem or my reputation, I was only trying to get the $804 I canceled in the first transferShow lessChyna's mom
App works but service dont
Please be aware that if you need to send money for a fast pickup this is not the service you are looking for. I sent money 6 days ago from which 4 were business days and they keep telling me they were not, thay count 24 hours from one day to another, so Thursday to friday is 1 day and not 2 😳, ridiculous, right? Well anyways i made the mistake to send 300 dollars(thank god did not send more) and now i checked their reviews just to find out they have the worst rating ever.
Do your self a favor and use some other method of sending money, in my case i have used xoom before and timming is perfect and super fast, i decidef to try this because they were offering a better exchange rate, but now i regret it deeply.Show lessdominico-china
Cancelled xfer and blocked my account- no reason!
I opened an account and sent a Christmas gift to my step-son. Now I do admit I mis-typed a letter in his last name. The xfer was sent to him and my bank debited. However my step-son did received an email noting the xfer cancelled and showed him the mis-spelling. Me, I got an email which said, account closed -AND- no reason given. When I tried to log into my account, it said no account. So I a chat with customer support and they said I could only do a cash transfers at a store, as well as the account is close. I again asked for specific reason. Their answer- sorry “none” and can never be opened. They did give me a link for a complaint. However - No review available.
I’m not a criminal. My step son is not a criminal. Yet I’m treated as a criminal.
Ho, Ho Ho. Merry Christmas 😯😳
MoneyGram -> BAD CUSTOMER SERVICE!!!! HorribleShow lessJon @ home
Sending through debit card is free again
It’s awesome that once again I can send money via debit card for free. I also like that most of the information of the person is remembered each time so it’s simple to send. I wish they would bring back that it saves ALL of it, including the mobile number of the person to which I’m sending; I always have to relook it up again.
Update: the reason I set it to 4 now is because they keep going back and forth with easy resending. There are times I have to enter the entire address of the only receipient I have here, which is a hassle. Other times it goes through quickly without having yo don this.Show lessmirdzinya
Cash pick-up 😔
I've use this app for awhile now and its done so well, but today as i was about to send money overseas, I didn’t get the option to select the cash pick-up. In the few months that i used it, it was working perfectly fine. Today however, it change and very difficult for my friends and family overseas to get the money i sent them since they don’t have a bank also to wire money to them. I’m at a lost with this app. If they can possibly fix the option to send money for them to cash pick-up i would be super delighted.Show lessCI.HLUB
