Leave a Review MoneyGram® Money Transfers App
Schedule Send is a joke!
I send money to a disabled person on the first of every month, money they need for their daily needs. I saw the option for Schedule Send and thought that will make my life easier so I’ll never forget to send the money on the first of the month. After trying this for several months, MoneyGram is incapable of delivering the money. Each time I get an email saying the money will be sent the following day. Then nothing happens. There’s no record of the trans action anywhere. So then, I contact the company and they say they have some kind of a internal error with their systems, sorry all we can do is cancel. This happened twice in a row, same exact issue. What a joke; I am now back to the manual send process because I’ve been late in making my payment for two months in a row.Show lessBheine77
Worse app to send money with
I sent money on this app and called the customer service to verify when my transaction was going to be received and was told it will take 3-4 business days, so I told the agent I want to cancel it since it will take that long and the funny part is the transaction has not been taken from my account. But after I canceled the transaction, 24 hours later the money was taken from my account and I was think they transaction went through. I later verified from the receiver and that was not the case. Called back to the customer service who was rude and funny part was he told me since the money has been taken from my account it will take 10 business days to get my money back. He also told me he will end the call if I have no further questions.Show lessKwame1985
DO NOT USE MONEY GRAM
USE western union.
Money gram does not care about actually helping you. They collect their fees and make it impossible to change names, address, or any details in the transaction.
The only option they give you is a refund. A REFUND TAKE 2 days to process + 10 DAYS TO BE CREDITED. They dont care about urgency or needs of the recipient. They have NO CLUE of any other nations RESTRICTIONS for pick up. And they have no clue how to resolve this. My family couldn’t pick up their money for food and living expenses because of this. They would not allow them to pick up due to their nationality— there was absolutely no mention on pick up restrictions, on top of that the MoneyGram store representative suggested I call and change the name — i called and they DONT CANT CHANGE THE NAME. Seriously? Ive done this before with WU and no problems at all. MONEYGRAM SUCKSSSSSSS BIG TIMEShow lessdgdgdg11116666
Unwarranted account termination
I was making a money transfer for someone back home and needed to confirm their info. So, whilst waiting, the app was open in the background. After a while, when I got their info confirmed, I came back to the app and had to log in again. My logging in efforts failed, included Face ID log in. It kept telling me that my log in information is incorrect 😒 when it was not. I reached out to the live chat, and come to find out, their security system had closed my account. The agent couldn’t tell me why and he also said they could not reopen my account. He then asked me if he could provide me with a nearby location, blah blah blah. Like what, the reason I got the app, was so that I can send money to my loved ones in the comfort of my home, or if my busy schedules on some days do not permit me to do it in person.
This entire experience was frustrating and disappointing.Show lessscroood
WORST APP AND COMPANY!!!
It’s rare for me to leave reviews, but my experience with this app and Money Gram was so bad that I felt like I needed to warn others. I tried to transfer a few thousand dollars to a relative in Mexico. My identity was verified and I got a confirmation number saying my transaction was done and ready for pick up in Mexico. A couple minutes later I was signed out of the app and couldn’t log back in. Then I got an email saying that my transaction was cancelled and I couldn’t get my money back for up to 10 business days. I tried calling customer service, but of course they outsource to another country and no one could actually help me with this. They just kept transferring me to other people who gave me the same information as the one before. It’s ridiculous that they would even accept my money in the first place and then tell me that my identity couldn’t be verified and now I’m stuck waiting for that money to be returned to me. They just lost a customer and I hope others will read this and be warned. If you need to send money, do it in person. I learned my lesson and will never use money gram again!Show lessEdna1020
Very worst app- worst customer service
There is no benefit in using app. It looks like this app has been designed by someone who has zero experience with remittance. You would expect to be able to whitelist receivers especially friends/family so that you can send money without being flagged. But no, it does not matter if you are sending money to a receiver you already have sent. They will go ahead and cancel the transaction. The worst part is they will notify you after 16 hours through email, but the app still shows “Ready to Pickup” in the full details. If you send money to same receiver, there is a very high chance that the transaction will get canceled next time because of fraud issue, even though the first transaction was smooth. Also, the refund takes 8-10 days. It is absurd that they do not flag the transaction or keep it on hold for security reasons, but they will directly cancel it because they think it has security issue after 16 hours of when it was actually sent and ready to pick up.
There is no point in using app.Show lessShivam Kharga
SHOCKED
I had the app for years, sending money to my mom in Morocco, and I send money almost every month with no issues until out of the blue my last transaction to my mother was canceled and I tried to log in and I couldn’t, I clicked forgot password and put my email it said this email is not associated with any account, of course there is no number to call for such a big company which is ridiculous, I waited for somebody in their chat service which seemed to me like a bit because it was responding with long sentences very quick, and it told me that my account was deleted for safety reasons and I can’t send money with them anymore, I will definitely use a different company and Shane on you for your poor customers serviceShow lessNabilhrithikPa
Way better than Remitly
I am used Remitly for last 3 years to send money to India. I thought they are the giving competitive exchange rate rate unless I found Money Gram. In actual Money Gram is giving more exchange rates to INDIA. And you will get a higher transaction limit per day with basic ID requirements. I do spoke with customer service few times regarding ID submission, they were responding really nice. And I sent money couple times by now and there is no problem till now in sending money. The only drawback is they are taking 4 to 7 days to credit the amount in destination country.Show lessmoneygram user
Disappointed
Well I create an account like a 6 years ago if no more than 6 and everything was great it was so easy to send money to parents aboard but one day I send money to my little brother and the app was messing up the next thing that I know they locked my account I call costumer service for this matter and they couldn’t help me my account got locked forever 😱crazy but true after so many attempts to get my account back I give up … now I’m looking into the competition let’s give it a chance maybe they have better servicesShow lessmakeoplover
Poor Customer Service and False Info
Do not risk using MoneyGram and if you had to use it, DO NOT MAKE MISTAKES, or they will hold your money for weeks no matter what. So, others might have different experiences with MoneyGram, I don’t know. I just take time and right down my experience to at least help someone. I usually use Wester Union and never had issues even if I happened to make typing mistakes. WU App was down and I had to use MoneyGram to send money to my family as they needed it immediately. I was in hurry and mistyped one word of the receiver. Since MoneyGram says they amend the name if there was mistakes, it’s a false statement. It took me two hours to talk and explain the situation to MoneyGram agents, but they barely speak English and finally asked me to cancel the transaction as they really don’t have the amendment option despite they claim they have. I had to cancel the transaction and it’s been 11 days that I still haven’t received my money plus they didn’t refund all charges and fees. They send money to any part of the world in minutes but they hold your own money for weeks, isn’t it weird and vague?Show lessSeddiqib
