Leave a Review MoneyGram® Money Transfers App
Scammer
So I have have been using this app for a while and once I cancelled a transaction. I was told I would get my back my money in 10 business days and 10 business days pass by and I still did not get back my money. I called and every time I was given a different information so I know something was wrong. So I called my bank and report the issue and made a dispute and I was able to get back my money. Now I tried to use the app and it seems as though they blocked me because I reported them. The app keep saying their is no account registered with my email. So I tried to create a new account and it says unable to create account. How petty can they be????!!!!!! So they made themselves look guilty because they obviously knew what their motive was in the beginning. You people are full of crap. So quick to take people money and want to take years to return.Show less🌸SB🌸
Hard to navigate
The app is hard to navégate , instead of having a Home Screen with a tab for you need action or has a scroll down feature that makes it confusing, also does not have the capability of setting up a transaction a leave pending until you are good a ready to send , the apps removes everything you did and have to start all over again from scratch, the fees are higher than similars apps but it offers an array of options how to send the money and how the recipient will receive the funds , and that is excellent overall is a good app a has respectable backing as well all sort of warning caution the Sender of potential fraudulent transactionsShow lesslow fess and good promos
Account locked
I switched to money Gram after a friend told me that the $value to Philippines is higher than the one I am using. I was happy at first because they have the G cash option which is the most convenient form of pay out in the Philippines. I successfully made 3 consecutive transactions on Christmas Eve for my god children. After that, I was surprised that money gram had locked me out of my account. I saw an e mail that stated the reason. It was mentioned that my account is vulnerable to fraudulent activities. I understand that they were trying to protect my account but disappointed because they have not verified or attempted to contact me thru e mail or a phone call if I have made those transactions or not. I have filled up the form to contest this action. I also have sent an e mail to customer service hoping to get a resolution.Show lessBeng14182
Terrible service
I sent fund overseas through app back on July to my friend which not much only $25 but my friend never received that money. I called MoneyGram to solve problem, 1st representative told me it’d take 90 for investigation so I asked to talk to higher authorities to speed process, 2nd representative whom claimed himself “supervisor” gave me same speech and came down to he’d take care of it within 3-5 days. 5 days later my friend still didn’t see that money in her account so, I waited patiently until today Dec. 2nd, 2021, I called again the representative said fund cleared since Aug. 2nd 2021, which really impossible cuz I talked to them about the issue after Aug. 2nd the first time I had problem. He repeated himself over and over about money had been cleared, I asked for support documentation, they don’t have it for you just the confirmation number. And after I hung up I have my friend checked with her bank right away and the bank showed her past 3 months account transactions and no show of $25 I sent through MoneyGram app. Terrible service, terrible customer service, terrible representative.Show lessAngelFarah
Account Locked and they won’t tell me why
Been using the app for 3+ years sending money to my family. Recently when I was trying to send a transaction and it got declined.
Called customer service rep told me to try again in a few days. Still didn’t work, turns out they just banned my account and can’t tell me why. I would understand if I need to go through additional verification or send them some additional documents but no, they straight up ban you and won’t tell you the reason after being a customer for such a long time that’s is the treatment you will get.
Good thing there are a lot of emerging companies that will take the market and have them eventually out of business. Hope that comes for them sooner than later.Show lessDavidSeller
This company is a joke
After getting 2 transactions blocked ,account automatically closed ,uploading my driver’s license to verify my identity ,spending over an hour on chat with 2 different reps ,they told me to take my business elsewhere.
This is the reply i get from the rep,
“Thank you for that information. I have reviewed the details in your profile and I do apologize, but MoneyGram Security has closed your profile and it is not permitting the access. MoneyGram security system is not comfortable with your activity. To protect you and MoneyGram against any loss, our security system has closed your account and I am afraid you will not be able to use our service. However, if you still want to send money, you can try using a different service.”Show lessukraine20206
Horrible service if you encounter issues
This app has a horrible customer service if you encounter any issue. My account was deleted out of the blue because of a banking dispute, which I never did or initiated. I sent three transfers, one succeeded and two are in limbo because my account was randomly deleted. It has been a whole week and I am still trying to regain the transfer amount because the money is in MoneyGram’s hands and are not being sent out. HORRIBLE and avoid a low company like this. I’ve tried all the other ones and I believe Wise or Xoom have better services and support than this company.
Any issue you have with MoneyWise would have to be resolved through a chat online, and I promise you the person will only tell you that the mistake is on your end and they cannot do anything about it.Show lessMindjska
Took too long!
This is my first time using this app. I had to wait 4 business days for them to provide a reference number. Once I was finally receive a reference number the receiver informs me that the receiver name has changed( 2 day expiration ). I sent my request Tuesday. It wasn’t until late Friday that I receive an email with the 8 digit confirmation. Why did I have to wait so long I have no clue. Usually when a payment is made I should have been provided a reference number immediately. At least that’s the case with other money services. At the end, I had to cancel transaction and request a refund because it took too long for Money Gram to provide me a reference number. They were impossible to call. All I got was automated message. This is bad business. So now I am waiting for a refund.Show lessSolo Extranjero
Skip this app
Had a terrible experience with MoneyGram. I sent an urgent transfer to my father and MoneyGram put it on hold because my father and I have the same name (shocker right?). I sent him transfers twice before and no issues, they didn’t even look at the history. I was willing to provide any required information, but I wasn’t able to find where I can do it on the app, so the customer service representative yelled at me that my phone is old! Then she gave me a website, and after completing all of the steps it gave me a pop up window saying, “id is not required for this transfer.” They asked me to wait a day and then cancelled the transfer. Do yourself a favor and don’t use them.Show lessmyxyu
Poorcustomer service
I been sending money for years but when I bought my new phone, I downloaded this app on it. When I decided to send money on my new phone, money gram customer service stated I can no longer send money through money gram again. When I asked why, she said because I deactivated my account, which I never did. I only downloaded the app on the new phone with my information and send money in it with my same info. I am so disappointed in money gram. I asked if I could talk to a manager , she said no. My thing here is even if I deleted my account I don’t have the right to? So that means I have to be punished. That’s ridiculous. Is like you being punish for canceling a credit card. No one do that, but only money gram. That sad.Show lessgreedy498
