Leave a Review MoneyGram® Money Transfers App
Great for reloadable debit cards!
I donate plasma and receive credit on a reloadable card. However, the card isn’t tied to a bank, so there’s no account or routing number, which means it can’t be transferred to a bank. I also can’t have it withdrawn at a bank as mine is purely internet-based. Moneygram saved my bacon, as I only paid $1.99 in fees to get the rest of my money in the card sent over and credited to my debit card in minutes. If you’re a blood/plasma donor like me and are tired of the point-of-sale fees eating at your money, I’d highly recommend this app to get your money off the card and into the bank of your choice quickly!Show lessNathan Bertsch
Responding to Toahala
Don’t feel alone. I had the exact same thing happened to me on PayPal. They are supposed to be so highly rated and they advertise sending and receiving money. I am 60 years old on a limited income and had a couple money transfers to my account to help me with a bill for $60 and when I tried to send some money back to the same friend that help me they refused me because my transaction looks suspicious. That is so ridiculous and why advertise something if you’re not going to come through. They also have held $70 I had in my account and $20 in bitcoin that I was just experimenting with so I could see what the big deal was worth it. They are keeping it for six months and then giving it back. If I could sue them I would. That damages my reputation and how do you just take someone’s money and hold it for six months and on top of it I am kicked off of PayPal, which I wouldn’t do business with them if you gave me $1 million dollars!I know how you feel.Show lessCaptain26!!
Developer Response
Hi, this certainly doesn't sound typical and we regret to learn of your recent issues. We would appreciate it if you could send us the details at MGOEscalations@moneygram.com.No limit
Why is there a limit on ordinary mistakes that people can make on purchases or whatever, through this system? If I want to use this particular service to send money ANYTIME I WANT TO THE SAME PERSON..., why is there a limit on how much and many times I can send to that particular person? Why? ARE WE SLAVES, WE CANT BE SENDING MONEY TO OTHER SLAVES NOW DAYS! Why is there a restriction on how many time anyone can use this type of services? Why? There is a fee that you are charging just to send the few BUCKS that poor slaves need regardless of the service fees! Maybe this service is the only services available because the person’s circumstances or whatever. Why the limit? Why the amount and time plus energy to go somewhere only to be told, “theres an limit SLAVE!” Why??Show lessKenyulove
Bad customer service
I registered then send a $400 to my dad in the Philippines. A message showed will take about 30 minutes for the transaction to be approved. Almost an hour no email whatsoever. I tried to login back to check the status and won't let me access my account and want me to call their customer service number. I talked to one CS rep and asked me the information I entered. I gave all the information but she can't find the email address. No information in their system. I told her not possible because I submitted my drivers license before the moneygram website let me submit the $. And she keep asking me over and over to give her the right information. I even asked her if she want the address and authorization number because I took a screenshot of it. She insisted the same thing email add, name and birthday which I did repeatedly. It's been 9 hrs and still waiting for approval and can't access my account. I asked her at least cancel the transaction since I have the authorization number but she refused to do that also. Good thing before I even logout I deleted my card information.Show lessRANK1N5309
Developer Response
We sincerely apologize for the troubles you've had with MoneyGram. Can you please send us your account details along with the screenshot of the Auth number to MGOEscalations@moneygram.com so that we can help you. Thank you.Worst service ever! False accusations
I am a law abiding citizen that’s working hard to take care of my mother in law & also my dad. During the pandemic, the worst trying time in history of my existence. This company decided to refund my money (still pending) and their representatives lied to me; telling me that it had nothing to do with my acct but rather the person receiving the money. After 3 attempts to verify transactions, I was unsuccessful, even my Bank assured me that they authorized the transactions. Moneygram deleted my account before 3-10 business days. After I was told that’s how long it will take them to reimburse me. How ironic, a hard working Nurse that can verify income gets block without any notification or reasonable excuse. If anything happens to my dad during these 10 days that you’re sitting on my $. You can rest assure that I’m suing this company for not making my funds available in my account so I can resend the money for his medication, using a different medium.Show lessRebel_dc
Developer Response
We sincerely apologize for the troubles you've had with the MoneyGram. Can you please send us your account details along with the reference number of the transaction to MGOEscalations@moneygram.com so that we can help you.Another commercial app written by a third grader
From the moment you install/ start the app , it will hang at least three times . Passport scan is hilariously dysfunctional( put it on the dark background , move closer , move away, reduce glare ... until it just hangs ) , at the end, I bet , you will be forced to do it manually . Interface is cluttered and poorly designed . That is on top of the mysterious “transaction declined “ with no other explanation. These people not only cannot program , the don’t bother to test , overall it seems like they are moving small time business online . One star is well deserved though , after straggling with this app for a while I finally made 2 transactions ( after that problems started again) ,
Lol mandatory upgrades when you need to send money in harry - just for this assholness I would give it minus 5 starsShow lessaao13
Developer Response
We apologize for the difficulties you have experienced while using the app. We are working towards making this better. We would appreciate it if you could send us the details at MGOEscalations@moneygram.com.Worst Mobile App!!
I’ve been using MoneyGram for a while to send money to family overseas, but was going to Walmart to do so, and everything was fine...
But then I found out that I could save $3 by doing it online on the MoneyGram app. Well, after 3 transactions, it won’t work, tried deleting the app several times, and it keeps saying that
‘It’s on their side, to try again’ . Never worked since...
Piece of junk software!!!
I lost all interest with using the online service, will try other service....Show lessEfiedtkou
You’re loosing a valued customer
I have been sending money via MoneyGram since 2007. A lot of transactions... I am what they call a loyal customer. I really thought MG was the best till they proved me wrong.
My wife was having difficulty sending money with her account so I tried to use my account to send the money on her behalf. Then MG blocked me. I can no longer send money online EVER!!! I have to find a physical location.
I’ve called numerous times to try and fix the issue but I always get the same unprofessional answer from mostly rude customer reps: “You have to go to a store. You can’t send money online anymore, and we can’t tell you why”. Well, it’s freaking annoying and I am now tired of it.
There are other competitors I can research and start using.
I usually don’t write reviews but I just have to write this one because I am super frustrated.
Be careful people!!Show lessStanus LeNoir Togolais
What a horrible service
I guess this is one of those things you learn when you use the app. Maybe it works great in the states, but don’t try to use this for overseas! They freeze the transfer, then you have to figure out who the customer service is( they don’t have it on their app or website) then you talk to a bunch Indian tech who you can barely understand, trying to confirm your identity and your receivers. And the transfer was still pending. After 4 days of back and forth with these Indian techs, I just cancelled the transfer.
Bottom line: Terrible customer service, ridiculous processing time. Sometimes it’s worth paying a bit more and use better apps and banks services.
Lesson learned, not using this app again!!Show lessB97g
Delay processing
On Tuesday, July 21st, 2020, I sent money from an us bank account to two Thai different bank accounts. MoneyGram received my money on July 22nd. MoneyGram sent me the email that the transfers had been sent on July 24th. I checked on application that I should receive the money on July 25th. Then I called them on July 27th at 12pm, the person on the phone told me that I should receive the money by today. Then I called again the next day on July 28th, the different person told me that I should receive it in couple days. If not, I can called them back. My aunt received the money on July 29and I received my money to my thai bank account on July 30. It was very frustrating because it was a big amount of money. !!!PLEASE BE AWARE!!!Show lessAom9
