Leave a Review MoneyGram® Money Transfers App
Cheap and Secure
It’s one of the cheapest ways to send money if your using your debit card. It’s really safe and secure as well. I’ve been using it for a couple months and I haven’t had any issues other than the name of the receiver. The name of the receiver has to be exactly as the person’s ID otherwise the location it was sent to will not allow it to be withdrawn. That means even if the middle name is missing the money will need to be cancelled and need to be resent exactly by the receivers name, which shows you how secure MoneyGram is!Show lessdae_iii
Horrible customer service
I’ve been a long time customer and have made many transactions with Money Gram but this time I am done. I will gladly take my business elsewhere. They take the money from your account send emails to confirm the transaction was deposited and ready for receiver to pick up. Receiver goes to their bank and the record doesn’t even exist. Send an email to customer service with no response after 5 days. Call customer service and they cancel my transaction and process a refund without my permission which now I have to wait up to 10 business days to receive. I received no notification from MoneyGram there was even a problem or to contact them and my receiver made about 7 unnecessary trips to the bank to be told the transaction doesn’t even exist.Show lessOlirod2017
Unbelievable
This money transfer I recently try to send money to my dad in Tonga. The amount was not much, after two weeks I try to send again they REJECT my transaction, I called customer service and would not believe what they told me, THEY REFUSE PROVIDING SERVICE FOR ME. Wth did I do to deserve such respond. I try to figure out what crime did I commit with a simple transaction. My ID was valid and everything but I don’t understand why money gram decide to refuse doing business with me. This is the worst experience I’ve ever had in my life. If my stepmom did not work for the bank that connects with MoneyGram I will never ever step foot in a MoneyGram ever again. Your service is horrible, customer service was rude, not recommend!Show lesstoahola
What the heck?
I signed up to send my son money. With this Covid-19 stuff he’s unemployed like many of us! I sent him three transactions over a few days. I went to send a fourth,because the third one I sent wasn’t enough to cover his expenses for medicine and groceries. Well they locked my account an I still have been trying to get an answer for the days now! Since then my profile and account has been locked and deleted. After I sent the first transaction it asked me why I was sending and reason! To me that is not anything that I should have to disclose. I understand for fraud purposes but I had sent and verified myself before I sent the first one! This is. Very aggravating to me and there is no reason why the should have locked my profile!Show lessarchie all
Account locked for no reason
I tried to do two transfers back to back. Started getting a cryptic error message on my second transfer, “something went wrong, please retry at your end”. Retried several times but no result. Finally called customer care who told me they’re seeing insufficient funds because of which transfer was being rejected. I don’t believe this was the case but they asked me to speak to my bank. The next day, I was unable to login with a message “we could not complete your request”, another utterly unhelpful error message. Turns out that my account was locked and they can’t do anything about it.
Are you serious? Making two transfers back to back warrants a permanent lock on your account? Your error messages are not helpful at all, they just ask us to keep retrying. When you retry, they lock your account.
I wish the experience of using moneygram was not as frustrating.Show lessAshish Nargundkar
Good Exchange rate
If you are not in hurry to get money credited i.e day or two, then this is best for exchange rate and take min 4-5 days for money credit.
I have done couple of transactions no issues so far except the 1st one which they cancel without any reason hold my money for more than a week, customer support doesn’t know exact reason and they say fraud prevention and canceled my transaction. When I asked what trigger for fraud transactions they have no answer and requesting me to do transfer again which took another 5-6 additional days.
Additional I need to authorize same bank multiple times, it doesn’t have details like initiated date and completed date. Facial recognization doesn’t automatically recognize I need to manually do when ever I open the app which is annoying 😤Show lessDevender M
Impossible to use app if ...
If you’ve ever used the MoneyGram kiosk at a store to send money, you cannot setup a user profile in the mobile app. This is because the database already has your mobile phone number but didn’t capture your email as well. So when you want to use the app, it u don’t ERRORS because it thinks you already have a profile and directs you to login. You can’t login cuz it doesn’t have your email on file. And you can’t use ‘ forgot password’ cuz it doesn’t have your email in its database. So it’s a circular error. Forget about getting a human to resolve the issue cuz your request goes in to a black hole.... so you must continue to get to an agent to make transactions via the clunky kiosk. Yay for technology
Thanks MoneyGram developers!Show lessD782479
Terrible App
This app was probably created by someone who’s never sent money abroad, or only sends money to one or two recipients. Shocking it is rated a Five, probably by users who only send money to one or two recipients.
If you send money to multiple recipients regularly, you have no option to simply click the recipient’s name and click resend. You have to click “add recipient”, as though you never sent money to that person before. They give you just a couple of old recipients to resend to, but of course that doesn’t work for heavy users. You could go to the transaction history page and view the old recipients, but don’t have a resend button there either.
Further, several parts of this app are completely illogical. For example, there’s a page to search for closest MoneyGram locations. You can either click search now, or click “Maybe Later”. Which again demonstrates lazy thinking. If you click “Maybe Later”, the app takes you to the next page which is a search screen for the closest MoneyGran location. In other words, the “Maybe Later” button doesn’t mean a thing. Go figure!! Several other options on this App are plain stupid. Whoever designed this app wasn’t thinking. Real lousy work. Demonstrates a truckload of incompetence and lazy thinking.Show lessKataliko
Priceless!!
It's nearly impossible to get money when you find yourself in a pinch. Once you do get a family member or friend that can help, usually they have cash. Without bank accounts it's hard to send and or receive the funds. Being located in an area that requires a vehicle doesn't help matters. MoneyGram is my answer. It's fast and easy to send or receive the money. There is a small fee, but totally worth paying that fee as opposed to cancellation, reconnect, etc. Plus the money is available right away. Great service and the app is easy to use. I've had no issues sending or recurving funds. Thanks to moneygram I've got 99 problems but sending $ ain't 1 😊Show lessOurMs.Brooks
What’s with the pop up screen?
When I log in the app by pressing on the icon on the phone screen, it would go directly to Send window that has the name of the person I send money the last time, it says “send again” ...yes but not this person but to someone else..!! I look and look and look around how to get to the list of all the recipients I sent money before..! And I couldn’t find it!...is it just me? I made the transaction in my desktop computer instead of on my phone...
I will update this rating to 5 stars when I get either a reply or fix it...or I find out that’s it’s my mistake. ThanksShow lessGiwanon70
