Leave a Review MoneyGram® Money Transfers App
Customer service and money transfer services are crazy insane, ridiculous and stupid !
I created MoneyGram account for the first time ever and I wanted to send money abroad to my sister . The minute after I’m trying to send the money moneygram decides for no reason whatsoever to lock my account . I decide to go their representative so they unlock it and they tell me they can’t do that . I ask them the reasons and they tell me they can’t give me any it’s just locked permanently.
After I lose my mind and tell them there’s no way you go to a bank or any financial service and they lock your account and won’t you give a reason . That’s the least they can do . But these crazy people tell me they can’t give me a single reason why they are locking my account ???? For sending money to my family ?
You guys are out of your mind !
I will NEVER recommend moneygram to anyone and as I was sitting in the office at lunch had my coworkers sign off it and they will tell this same story to other possible customers that you just now lost over nonsense !Show lessbsirene
Didn’t process transaction and lied about having refunded my money
I set up a transaction from the US to someone in the US. They took my money instantly and showed a status of “ready for pickup”. The receiver, an old woman, went to one location over the weekend and their machine wasn’t working. She went to another on Monday and they said that they refunded my money.
When I called they said that they are subject to international regulations and could not do the transaction. They refused to tell me what the problem is. They only now cancelled the transaction and set up the refund even though they told her that they had already done it the day before. Now I have to wait up to ten business days to get my money back. Never again will I use this “service”.Show lessClebaug
We’re sorry! Some parameters are not valid in your request …
This is the message I keep getting after putting through the send money request several times over to pass three days, called and talk to reps twice..they says my account is in good standing and open nothing they can do, except advise me to go to the store and do transaction..which is impossible for me hence the reason I use the app to send money…this is one of the most annoying things that can happen. I have been using MG for many, many years NOW THIS!?!?!?Show lessReal-love
Had a terrible experience with this app and with direct contact
I was told to download the app because my store no longer had the kiosk. I downloaded the app and the app return “whoops!” Once I input my information. I called in and spoke with an agent and was then elevated to a supervisor because my app wasn’t working. The worst thing about this is that they have you repeat every single bit of your information to each agent, which takes copious amount of time, finally finished up and they got my DL number incorrect so I had to call back. I was already irritated because I had been trying to pick up my money for an hour. It was near 8pm. I called back and the new guy working my transaction gets locked out of the system because it was 8pm. After an hour and a half of calling and mess ups, I then couldn’t pick up my money until the next day. Problem is I was using that money to pay for groceries. I hope Venmo dominate this industry and it becomes a blockbuster of our time. Worst experience ever!Show lesshappilymarriedwhim
HORRIBLE COMPANY
I honestly feel I was discriminated against for having a interracial marriage. So I created a money gram account under my name to send money online to my in-laws. My wife had a issue sending money and called customer support for assistance. Money gram(the call center in the Philippines) told her she violated MG’s policy by trying to send money under my account; EVEN THOUGH WE SHARE THE SAME CARD THAT WAS PAYMENT TO MONEY GRAM!!! Long story short money gram made us out to be criminals or a fraud then permanently blocked my name for future online use. The Filipino woman she spoke to over the phone instigated this whole issue even though it was completely innocent. There is money wired for drugs, prostitution, weapons trafficking, and just plan money laundering but my wife can’t send money to her 70sum year old mothers birthday. Ridiculous!! Now after all said in done my name is red lined due to pure hate. Western union may cost alittle more but they have my business from here on out.Show lessCivmar420
