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As needy as a 2 year old
The thermostat itself is pretty good. I don’t have any complaints. The app? Well, that’s a whole different story. The constant alerts and notifications are as annoying as a toddler who is bored. They both are incessantly begging for your attention for no good reason. Why does the geofencing glitch out? Who knows! Why does the connection fail multiple times a week (and sometimes per day)? Who knows! The good news is I can just ignore the alerts and it usually resolves. However, my T5 device disappeared from my app device list. I have been through the “add new device” setup about 10 times and it gets right to the end where you answer some questions about your heating/cooling and then gives an error about being unable to complete set up or something equally non-explanatory.
The app worked for a good long time with just the annoying notifications being the issue. Now the app refuses to let me add my thermostat. So...you be the judge. If you want a nice touch screen thermostat, you’ve got it. Besides that, there I absolutely no guarantee it will be “smart” because the app has become useless. Sigh. Who has the time for this? Not me.Show lessAngryBirdMan12345
Developer Response
Hi AngryBirdMan12345! Thank you for rating our app. We do truly understand the inconvenience you’ve faced. We would like to assist you in getting things back in order for your Honeywell Homes App. At your convenience, please email us at HoneywellHomesSupport@honeywellhome.com or give us a call at 1-800-633-3991 as we would be more than happy to get things sorted out for you. Thank you-JohnT5 thermostat
Typically, we have zero issues with the app or our thermostat. Lately, it has been quite frustrating. The geofencing feature has a mind of its own and seems to work when it wants. The app stopped recognizing our thermostat resulting in me having to set it up again. Not a big deal, right? Well, I spent 30-40 minutes standing in front of the thermostat going through the setup process in the app a good 10 times. System still doesn’t work and the app shows I have no devices setup. I eventually gave up and will try another time. Extremely frustrating. I got to the end of the process several times and was prompted to configure the device and then register it (which I have already in the past). It would think for about 3 minutes and eventually give me an error message. Then would say setup incomplete and prompt me to start over...
Honeywell, never had issues before. What’s going on and how can I make this function properly again? This is the second smart thermostat I have had made by Honeywell. First one melted and almost caught fire... thank youShow lessfhicvnvbcjohn
Developer Response
Hi fhicvnvbcjohn! Thanks for letting us know about your experience with your device connectivity. This is certainly not what you should expect and we would like to help get your thermostats properly connected. When you have a chance, can you send us a email at HoneywellHomesSupport@Honeywellhome.com or give us a call at 1-800-633-3991 and reference case#00715247. Thank you!-JohnI prefer using Apple’s own Home App
What’s the point of this app? Apple’s own home app can turn my lyric thermostat off and on and set temperature and seems to be more reliable. I get that you can edit heating schedules in the app, but who needs to do that, I prefer to do it using the thermostat itself, it’s easier. I tried the new app today, May 24, and it immediately quit unexpectedly, even though the welcome screen boasted that it had been tested extensively. Also, although I granted location permissions, and it’s giving me a local weather forecast for my town in the UK, if I click to add another Honeywell device, the app suddenly thinks I’m in the USA. To add insult, I received an email from Honeywell today saying if I didn’t upgrade the app (already did, why don’t they know?) then I wouldn’t be able to control the device from my phone. I had deleted the old app because HomeKit works good enough for me but now I’m wondering if this means that they’ve withdrawn HomeKit support now? Totally confused and doubt I’ll be purchasing anything else from Honeywell.Show lessJon_Dodson
Needs a lot of improvements and definitely the customer service is lacking a lot.
Goes offline a lot like everyday and of course my other devices like ring and nest do not go offline only this one. It usually comes back on itself but when it doesn’t then I have to call. After numerous calls they still have no info on me when I do call. They don’t know what device i have nor do they have any record of my name or phone number. I have to give all that info again only to find out on the next call they again have no record of me. Would not buy again. When it’s offline u cannot control it from your phone when your away which is why I got it. They can’t walk you through an issue cuz their unsure what’s going on. Needs lots of improvements. Since they keep no records or notes of their customer calls when you call they want you to remove the device from the wall to see if it’s installed right. It is because I had it professionally installed. They argue with you even though you know that’s not the issue. It’s so extremely frustrating it’s beyond words. When I’m able to I’m going to replace it with something that works and does what it says it can do. Would not recommend at all.Show lessMekaMia
Great when it works
I’ve had this for probably six months now. My only complaint is that sometimes it doesn’t recognize that my wife is home. I set it to give me an alert and I keep having to turn the geofencing feature off until I get home. Aside from that quirk it is terrific.
Second complaint is data logging, or the lack thereof. It’s not a comfort issue or anything like that but I find it amazing that there’s no way to see how many hours it’s operated or in what mode and what the temperature was say every hour for at least a day or a week. At one point I set the modes too close and believe that it would heat up the house then turn on the A/C to cool it back down. With a data log feature I’d have seen that sooner.
My wife is disabled and we don’t leave the house at regular times each day so the competition’s device that “learns” your schedule was of no use to us. In theory this is a much better option however Honeywell needs to build in a data logger and definitely needs to fix the Geofencing reliability. At the very least give us a button to override the home/away and/or refreshing the search when we know for a fact that someone is home.Show lessbrgbldr
Developer Response
Hi there! Thanks for your feedback. We appreciate our customers input on our app and look towards these kinds of suggestions as we move forward. If there is ever anything you need help with, please give us a call at 1-800-633-3991 or send us a message at MyLyric@honeywell.com (ref. #00619265). We’re always happy to help!Mostly good
Installation was a breeze for me. I already had the blue C wire. Not as pretty as Nest or Ecobee, but nicer than my previous Honeywell internet thermostat, and much better priced. Set-up was a breeze, as well, with zero hitches. Obviously other have had major headaches. Not sure what accounts for the difference. Geofencing could be improved as the App only allows for one perimeter. I’d like it to change the temp when I leave and arrive my house, but also when I leave work so it can warm or cool the house by the time I get home. Apple Home (or HomeKit as many people call it) does this, but it’s a bit confusing to use two apps instead of one. My iPhone was consuming the battery quickly, until I turned off location services on the Lyric app and only allowed while using the App on the Apple Home app. It still knows where I’m at even even if I don’t have either app loaded, but battery usage is much better. Honeywell sent me a few “appreciate your comments” reply’s to my posting elsewhere. Hopefully this will translate into app improvement, and not just a corporate demonstration of responsiveness to make me feel good.Show lessBobbyGWhiz
Excellent
Bought this earlier in the year and it’s an excellent system which has saved us a lot of money. Only requires a few tweaks now and then for when we want the house to be warmer / cooler or when we need to setup a holiday, so it is virtually a setup once and leave piece of kit! Seamless integration with Apple HomeKit which means Siri interactivity. Works really well with multiple users and the geofencing - partner works close to home, and was great to be able to set the geofence radius up against a map. Overall - highly recommended by us! Honeywell - if you’re reading this, willing beta tester here!Show lessDanBayes
Superb controller
Replacing our old Drayton Lifestyle and analogue room stat, with the Lyric T6R has been the best thing we did. Our combi had been playing us up for months so ahead of replacing the boiler we bought the Lyric because of its very user friendly features and interface. Little did we know that the boiler is fine and the problem was with the room stat all along! Boiler working fine, and the T6R with its schedule all set is keeping our home at just the right temperature throughout the day and evening.
A doddle to wire in using existing cabling to the old programmer, and set up was very straight forward. Love Honeywell products and this reinforces my opinion of them - would recommend this to anyone.Show lessGloWellGas
