Leave a Review Resideo
Good
Not bad169494j
Multiple Lockouts with no recovery
Frequent incidents of msgs over the years that cause complete lockout of app - sometimes for months. Today’s repeat Example: “date & time of your mobile phone is incorrect”. The iPhone time is of course correct. But msg repeats and app can’t be used even after iPhone reboot or delete & redownload app. I have had another types of msgs with no recovery. Prior one Locked me out of app for many months thru summer and much of this winter. Reboots, Delete and redownload didn’t help. Issue disappeared last week after final of a long series of iOS updates. The problem didn’t exist on my spouse’s iPhone. No method to effectively contact app developers. Current issue resolved just now by setting iPhone to 24 hr clock even though it worked fine yesterday with 12 hr clock. And I don’t want to run phone on 24hr clock display. Reset back to 12 hr causes failure msg again. Thermostat and spouse’s phone are not 24 hr clocks and no issues for spouse. Frustrating to see the app working accurately behind the msg notice but no way to access app. Good reasons not to install Honeywell thermostats. Wife, however, was very happy with ultimate power. She likes the house 58° in Wisconsin winter. I bring winter camping gear to bed. App contributes to small family size.Show lessgarciawisconsin
Developer Response
Hi garciawisconsin, thanks for the review. We are always looking to improve the experience for our users, and really appreciate the feedback. Our team is actively working on this situation. Meanwhile, having the 24h format clock will help dismissing the error. If you ever need assistance, feel free to contact us at at us at 1-800-633-3991, or through Twitter and Facebook under Honeywell Home. -Alex.Glitchy - Learn the loopholes
This app is definitely better than nothing! I enjoy being able to adjust the temperature and it does integrate with Alexa for temperature control, which is pretty nice. However, the app takes between 20 60 seconds to update with the current information on your thermostat. If you don’t realize this, which I did not for a very long time, you can often adjust the temperature and it doesn’t take. If you open the app and start adjusting the temperature, and then close the app… It just doesn’t work. When it finally downloads the current temperature, it will overwrite whatever you changed. I often work out of town and that’s the reason that I bought the thermostat. I would often remember that I had not adjusted the thermostat the day after I left, and it was very frustrating to think that I had changed the temperature and then come home and it was just running the normal schedule as though I was at home instead of being on hold for a week.
All that to say… The base functionality of the app is to adjust the temperature while away. The fact that there is no indication of when the app is refreshing or that it may not take your changes… That just is unbelievable. Add a spinning circle or an hourglass icon, that says refreshing your data and then no one is confused. Also… Maybe work on how to get the information to flow a little faster than 20 seconds. That’s a long time when all you wanna do is adjust the temperature.Show lessITguyShaun
Developer Response
Hi, thank you for your review of the Resideo app. We appreciate your feedback and utilize your comments as we move forward. -JoeyWas a great app
Seems that sometime since April 2023 and now the app has changed and will now only function on an iPhone set to a 24hr clock, I have mine set to 12hr and have done since I got the app approx 5 years ago. Now all I get is “critical error” message whenever I open it.
When the app worked it was great for turning the heating on early when leaving work or if late home and wanted it on for an extra time.
Was Really easy to use and navigate around to set schedule for the heating or adjust the temperature.
Seems for now I won’t be able to use the app without switching to a 24hr clock though which will be annoying. Hopefully will be fully fixed soon and I can continue to control my heating this way.Show lessTinkerbell08370
This review does not accept a no star rating.
We wanted a boiler with a central heating timer on it. This engineer installed this piece if crap Honeywell thermostat while we were out saying that what a wanted is no longer sold. The device is almost permanently showing no Wi-Fi no mater where it is sited, even next to the router. Honeywell is not easy to get hold of for support. You can sign up for emails, news and buying stuff but trying to get an answer from them is the web version of the circumlocution office.
Currently trying to find someone who can remove it and install on the boiler an on off switch with a timer that wont be continually plugged to a wall socket and using my broadband and Wi-Fi.Show lessDunnsrb
Good when it works
I use this app on my iPhone to monitor & control 3 thermostats. When the app works, about 80% of the time it works well. The other 20% of the time i need to shut the app down & restart it. I have 2 problems with it, possibly connected. Here is an example of the problems: I leave the app up in the background & when I click to bring the app back up, sometimes the displayed outside temperature is incorrect. Example: I just opened the app & it showed my local temperature to be 33°. It’s actually 62°, it was 33° a couple days ago when I last used the app. Restarting the app gets the correct temperature.
Second problem I’m having is that the inside temperature & whether it’s heating or not is sometimes incorrect. Again, restarting the app fixes it.
I’ve communicated with Honeywell/Resideo & the folks who supply the weather information & they both point their fingers at the other. Seems like they need to talk with each other & fix the problem.Show lessHabitat. pat
This app is very poor for such a large company.
I switched to a Lyric T6 from another control because with our variable routine I thought the geofencing for be a good idea. This works and is the only reason I gave it 2 stars instead of 1.
The rest of the app is terrible. For starters it never refreshes the data. I have to physically close the app down and relaunch it to get the weather panel or temperatures to update.
The very rudimentary graphs are usually 2 to 3 days behind. No hour by hour graphing makes it a bit limited. Other system I used showed far more data that was always up to date including set point and temperature graphs so it was easy to see how fast or slow the house gained or lost heat when the set point changed and how well the modulation was holding the set point.
Doubt this will ever be updated or improved as I am not sure if the thermostat even supports over the air updates like others do.
If a working functional app is important to you for the amount these thermostat cost maybe look at other options out there.Show lessWipeOut_Dude
Overall poor app
I have the T6 and this app is pretty poor all round. The main issue I have is at present the app does not open on first attempt. It just has a blank screen. Second, the geofencing feature has never worked. I have tried so many different ways to get it to work but never does. Just always comes up with a messaging saying ‘we noticed you past your bla bla bla but couldn’t do anything’. It is very frustrating! Other features are okay, such as scheduling and being able to use the system remotely, hence why it is two starts and not one. If I had the option again, I would have shopped around and bought a different brand.Show lessgump980
Decent, but has bugs.
If it weren’t for the two huge bugs, I’d give it 5 stars for ease of use. Thermostat is the T10. 1). The iOS version that I use on two devices won’t update the weather from my T10 thermostat unless I completely close the app via the app switcher, and reopen it! If I simply swipe away, and revisit the app later in day, which is normal on an iPhone, it still shows the weather from earlier, and doesn’t pull the current weather from the Tstat. 2). It seems to arbitrarily create a daily schedule alongside the group schedule that I set up. I have completely reset the schedule, deleted it, and started from scratch, several times, only to find a few days later that it spawned an additional daily schedule for Monday or another day. Very annoying. I have removed the T10 and replaced it to reboot it each time I reset and deleted the schedule, to make sure I was starting from a clean state. One more issue in the app, the humidification window protection setting feature is totally opposite of the written and online instructions! The app indicates that on its scale of 1-10, 10 is the most protective, ie. It will lower how much humidification the system allows to minimize frost buildup. However, all other instructions, written and online indicate the opposite, that a lower number is more protective. Which is it?Show lessGunslinger 4u
Developer Response
Hi, we thank you for sharing your feedback with us. We appreciate you bringing this to our attention, our tech support team is available 7 days a week on social media to support you, we will be happy to help troubleshooting and making sure that everything is working as intended.— CharliePoorly designed, difficult to connect, repeated problems, slow
This app is really bad.
The first part is the simple act of having a password that can be saved automatically by an IPhone. (Note to Honeywell designers: Hey dummies. All the other apps work with an iPhone so the login info is saved. It really helps the user, so using your app doesn’t mean a constant string of password resets. Do better.)
It took two days to get a thermostat connected, and about twenty attempts. Frequent timeouts as the app was trying to connect to the thermostat. Much of the problem was just a poor design for the app interface to the user - very few instructions, and the important instructions are literally wrong, and poorly worded to induce confusion. The worst part is, you simply cannot use a LYRIC thermostat until it has been set up using the app. There is no option to work directly with the thermostat to run your house air conditioner or furnace. So for days during a nasty heat wave, I was unable to use the brand new air conditioner that had just been installed.
Honeywell, you have a 24/7 hotline to help people with your app. If you just start from scratch and make the app better, you wouldn’t need the hotline. Do better.Show lessTimmerbee
