Leave a Review Resideo
May 2021 - June 2022
I had a new HVAC system installed in May 2021 by HVAC STAR PLUS. Since June 2022, when Honeywell changed the App on my 2 home Honeywell WiFi thermostats, I have had nothing but trouble. The thermostat in the main part of my home changes the set temperature from 72 degrees to 68 degrees various times during the day. If I’m home I have to shut off the thermostat so we don’t freeze. My electric bills have doubled during this period. First I contacted Resideo who said the APP WAS not causing this problem. When I contacted my installer, HVAC STAR PLUS, who is charging me an exorbitant amount for labor, who only had me disconnect the WiFi from the app. I am still having the same problems daily. Now I have to pay a bill of $250 so HVAC STAR PLUS can change out my 2 warranted thermostats in the hopes that will correct the problem. So for 3 months I have had to pay high electric bills over $250, pay HVAC STAR PLUS $250 for switching out two thermostats and I still have to wait to see if this solves the problem or not. Obviously I do not recommend these thermostats or this NEW APP! Will this A/C nightmare ever end??Show lessMs. Marilyn
This new version is horrible.
I don’t know what to say. Before they “updated“ this application it worked fine. Now I would have to say half the time it won’t even connect. I am at a point where I have to use the thermostat manually. The whole reason I bought this thermostat is because I can have the main unit wired in where it was originally installed an inconvenient location, and then have a remote unit in the room I actually spent time in. This has worked well for quite a while. However it is no longer the case.
One of the things I dislike about this app is that there is no access to customer service. There is no email there is no chat there is no phone number how can I resolve problems if I cannot talk to customer service? I am actively looking for another way to interface with this thermostat. It looks like I may be able to do so through Ring, but I have yet to find out. If this application is all there is I’m probably just gonna stop using it completely and go find a different thermostat. This whole experience has changed from one of being very positive to one of being very negative simply because of an update to the application. These people need to get their act together they need to provide customer service access in the app. Even if they do it’s nowhere easily found. so, as for now I’m pretty much done.Show lessrpinpv
Developer Response
We're sorry to hear about your experience with the app. We're here 7 days a week to assist you, please feel free to contact us at 800-633-3991, you can also find us on Facebook and Twitter under Honeywell Homes. -JoeyResideo has made this app worse
As most people have commented the Honeywell Home as was slow and occasionally had problems. I have over 20 thermostats for my house with radiant heating zones and air handlers, humidifiers and dehumidifiers all using the T10 thermostat. So I really rely in this app. Despite the slow nature in the last 6 months the app was working pretty well aside from taking time to update the current temperature when you opened it up. Now that Resideo has taken over it essentially is non functional. When you open the app it doesn’t show all my thermostats right away. Then some disappear and reappear again. With over 20 thermostats it becomes difficult to review the temperatures etc when the thermostat data doesn’t show up consistently. Then changes I make to the temperature are not registering either. I deleted the app and downloaded the latest version. That didn’t fix the problem at all. Half my thermostats still don’t show up. Amazingly on my other devices that haven’t switched to Resideo yet, the app works as well as it did previously. Resideo. If you don’t fix this problem within the next few weeks you are going to loose a lot of customers.Show lessRobthereview
Developer Response
Hi, thank you for bringing this to our attention. We appreciate your feedback and the information that you provided. -JoeyLazy developer response to my original review
Taking the star rating down to 1 from previously given 2 because of the lazy response from the developer. I got a response saying I was on an older app version. While technically true as the new app version was released literally the morning following the review I wrote, it’s lazy and shrugging off responsibilities to do an actual bug investigation. My apps get updated automatically and the Honeywell app did as well the morning the new version came out. I’ve had this issue SINCE WE INSTALLED HONEYWELL which was 14 months ago. Any decent developer or a QA team would have probably done a better investigation into the logs rather than just check app version. But I guess that’s the kind of quality we can expect from Honeywell looking at some of the other reviews as well.
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I’m almost inclined to give this a 1 star rating. Every single time, and I mean EVERY SINGLE TIME I change temperature from the app, it does not register. I have to try multiple times and kill/reopen the app a couple of times for the app to send the message to the thermostat to change temp. I have 2 T6 thermostats and it’s the same issue with both. Changing temp directly on the thermostat works perfectly fine so it’s the app failing to communicate properly with the thermostat. Every other thermostat company has figured out how not to make this an issue. Why can’t Honeywell?Show lessBlackIllusion
Developer Response
Hi, we see that you're using an older version of the Honeywell Home app. Please update the app to the latest version. If the issue persists after you update the app, contact us at 1-800-633-3991, or through Twitter and Facebook under Honeywell Home. -JerryPlane and simple
The app is plane and simple, so if you like that ,it’s for you. There is the ability to set it to heat and cool at the same time for those days that start cold and you need some heat in the morning but want to maintain that temperature throughout the day as the temperatures outside rise above your comfort level.
I consider my self to have the ability to figure technology out, but this one had me stumped with out much direction within the app but thanks to a reply to my previous review of it I was contacted by a representative and got it all figured out thank you very much because I was about to go buy something else. I still think the app could you some work but I will give it a chance. as of today I still miss my nest, although I don’t believe they have their customer service level up to yours thanks again for the help.
I miss my nest thermostat but it has its own issues with operating my new HVAC system, and the Honeywell pro9000 is what my installer recommended.Show lessThe walking letter carrier
NICE APPEARANCE BUT WON’T WORK
The Honeywell Home App has a very nice look and intuitive feel, but it simply doesn’t work. An app should firstly, function as intended. This app has many great features, but they are useless if they don’t work. The Geofence is why we purchased the thermostats in the first place. We have 3 of them in our vacation/rentals and the geofence refuses to work properly. They continuously register Away and refuse to update without having to open the app, and navigate back and forth and all around just to get them to see that we are in range. We also continuously get messages stating that the Geofence has sensed we are away, but the app could not update the thermostat. So frustrating!!
Other issues we also experience are long delays in the temps updating, as many other reviews mention. And now after 1-1/2 years of frustration, the app just logs me out and I have to keep signing back into my account. I understand the need for security, however if your logged out of the app, no features will work!
There are great features in this app, but we simply can’t use them due to poor programming of the app!Show lessAwnrycuss
Horrible App / Wonderful Devices/Thermostat
For some reason, the app is the most sluggish, buggy, and frustrating app out of all of the “smart” home apps I use. If the app is left open, it will freeze when you go back in, and then tell you it couldn’t log you in.
Then other times you open fresh, and you need to log back in, again. As if this thing is so important, like move stock options from one account to another or locking down a democrat email server.
Either way, it just is unreliable and aggravating. The integration with Ring and Alexa is also so poor, that they can’t make up the difference. If it wasn’t for the solid thermostat itself and the room sensors, I would have moved on to another platform two years ago. Fix the stupid thing please. Just use it for a few months and try to change the schedule a few times a month when you’re going to bed or other times, you’ll figure out these little ghosts in the machine.Show lessMr Sube
Suddenly offline and my house is freezing
My thermostat decided to go offline at nine this evening. I live in Alaska. It’s currently zero degrees Fahrenheit outside and getting colder. This literally happened apropos of nothing. We’ve had the thermostat for years with no issues. I tried to reset the Wi-Fi on the thermostat and suddenly, my app is telling me to connect to a network beginning with a T, while my thermostat is telling me to connect to a network beginning with an F. I find the network displayed on my thermostat and am able to connect, but the app won’t connect. This thing keeps shutting my furnace off. I’ve given up trying to reconnect the thermostat-I’ve tried factory reset, deleting thermostat from my app and setting it up as a new one….nothing. I can’t even get this thing to stop telling my furnace to shut off! Which means I am unable to keep the heat on manually. And again, I’d like to reiterate here THAT I LIVE IN ALASKA. We may not be “off the grid”, but it’s certainly starting to feel like I live in an igloo. Customer support isn’t available for another ten hours, and there are no stores open within hundreds of miles so I can’t even run out and buy another cheap thermostat just to get the heat working. I’m beyond furious.Show lessska397
Developer Response
Hi, your satisfaction is important to us and we'd like the opportunity to help get your units connected. Please feel free to contact us at 800-633-3991, you can also find us on Facebook and Twitter under Honeywell Homes. -JoeyFix this bug please!!
I almost always have to enter the password now to access the app’s function. I can live with this, though I don’t understand that level of security for a thermostat, but what I can’t tolerate is having to log in, then see a home screen with no controls, necessitating me to close out the app and log in a second time to get the app to work. I see that others have complained about this recently. Please fix. Also, I keep setting my filter reminder correctly, but it keeps resetting to dates and frequencies that are incorrect. Annoying.
UPDATE: After waiting for this to get fixed for over two months, I called Resideo Customer Service at the end of February and was told I should delete and then reinstall the app, so I did. THAT DID NOT FIX THIS ISSUE!! The rep I spoke to was nice enough, but when I outlined the problem of having to use the passcode twice each time, he said that this not come up before. REALLY? Almost every other review/complaint since the last update a couple of months ago has addressed this as an issue. PLEASE!! Just fix this and issue a new update.Show lessReviewedIMHO
Waste of time
I have to keep opening and closing the app at least 4 times each time i want go into it to turn heating on or off. This happenes every single time. The app keeps freezing and shutting itself all the time! (No exaggeration) You are lucky if you manage to turn your heating on after 3-5 minutes of fiddling with opening and closing it.
Face id works fine for about a month or long enough for you to forget the password to the app and then all of a sudden u cant login because the password is required.
Useless app, my 16 year old family member came up with better app then this. It would be nice to finally fix these isses after about a year of using it.Show lessplnkash
