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Latest Update Broke App
First I would like to say I have used my T5 thermostat along with the app for almost 6 years now. In that time I have had absolutely zero issues with the app. This latest update has broken the app. The app now freezes showing outdated info about current temp and settings anytime you leave it and try to come back, the only way to fix this that I have found is to force close the app and restart it. This has to be done almost EVERY TIME you want to use the app. It also randomly says too many login attempts causing you to have to completely log back into the app with your email and password about every day. This is just a couple of the new issues caused by this previous update. After testing with a few other iPhones I have, 3 out of 4 had the same exact issues all running the same app version (5.9.4) the one phone that did not have issues was running the older version (5.9). Until the app is fixed everyone is better off just using HomeKit to control their thermostat as is has not had any of these issues. Once a new update is issued to resolve these bugs I will update my review accordingly, Thank you. If anyone from app development team would like to get in touch with me to get more details about some of the bugs and what triggers them I would be more than happy to message them.
Test devices and app versions used
2 iPhone 13 Pro Max - Both on 5.9.4
1 iPhone 12 Pro Max - 5.9 (Worked without issues)
1 IPhone 11 Pro Max - 5.9.4
1 iPhone 7 - 5.9.4Show lessYotaYak
This App Falls Short
Shopping for the perfect thermostat for your home leaves a lot of options these days. Smart thermostats have become the standard, but they’re often only as good as their companion apps. We recently installed a completely new heating and cooling system, controlled by a feature-rich Honewell t10 thermostat. The thermostat has several great features which allow us to have total control over our system, but the app’s bugginess makes the whole ecosystem feel clunky and unpolished. While I’m sure the developers meant well, many of the core functions don’t work well in the app, leading to forced restarts just to check in on the temperature of the home while I’m at the office. The app should refresh upon open, displaying the proper temperature inside and out, and the proper settings, as well as confirming whether the geofencing feature is working properly. However, it just doesn’t work. Many times when opening the app, it’ll display information from hours prior, and the only way to get accurate, real-time information is to force close the app then reopen it. A companion app for a feature-rich thermostat should just work better. If you’re reading this and considering adding a smart thermostat to your home, do some research on their companion apps. While Nest isn’t much better, at least the information you’re seeing on your screen is, well, up to date and accurate.Show lessHippiefromoregon
Terrible app
I moved into my first home in November 2021 and the previous owners left a T6 thermostat. When we finally had wifi installed I got the app and setup the device. That was a hassle in itself and I had to ring customer support and had to send emails back and forth for about a week for it to begin working with the app. Then for many weeks now I’ve had problems with the geofence feature where it often won’t update to say I’m away from home and keeps my heating on when I don’t need it. It also doesn’t work at all with my girlfriend’s account that’s linked to mine. Again I’ve spent several weeks emailing customer support with no luck.Show lessTheWelshManc
No more trips downstairs!
UPDATE:
My original rating of three stars got the developer’s attention. I received an email from them through apple. I followed their directions. Deleted the app and reinstalled it. So far I’m able to access the main screen without several attempts. The functionality is good. I’m able to modify the schedule, change temps and method, and update the filter reminder. It’s nice to not have to come downstairs to change the temperature. I’ve upgraded this to five stars due to the change in performance and the customer service.
ORIGINAL:
I am able to control my thermostat through the app. The only reason for the lower rating is the app doesn’t always open. I have to try 2-3 times before I’m in and viewing the main screen. I have the iPhone 13 pro max and all updates are current. My usage is mainly within my home or within a 10 mile radius.Show lessKeryne1908
Completely incomprehensible and not working
I got a new T6R thermostat. I went through the setup procedure and got it connected up. It seemed to be working in that I could control the temperature it was set to. Then I made the mistake of trying to enable my wife to control it too. It would appear that nobody from Honeywell considered that occasionally multiple people share a house and may want to control the same devices.
First the app encouraged to add it to her app as a new device (even though I had already set it up), and she got multiple steps though before it showed an error that it was already connected to my account.
Then I discovered how to invite her to use it, and after multiple confusing steps, it now appears as something she can control in her instance of the app. Except that if either of us now try to change the temperature, it just doesn’t change. It shows the new setting in the app for a few seconds, then reverts to the setting it had before. There is no indication of what is wrong.
Our supposed smart thermometer is now a totally dumb one that can only be controlled from the device itself.Show lessDGrisby
Not updating unless restarted
The app is visually appealing and logically organized, but there is a major flaw. When returning to the app, it doesn’t reflect current settings of the thermostat unless the app is terminated and then relaunched.
For example: yesterday I changed the set temperature from 70 to 72 in the morning and when submitted, the app showed a set temperature of 72 and Hold until 3:45 PM. This is all correct. When I went back into the app today, instead of showing a set temperature of 70 and FOLLOWING SCHEDULE is still shows a set temperature of 72 and Hold until 3:45 PM. I can leave the app open and this will not change; there is no obvious way to force the app to refresh what is shown. If I terminate the app and then launch it again, it correctly shows a set temperature of 70 and FOLLOWING SCHEDULE
I like the app but I cannot recommend it because of this behavior. When the app is already running and the user switches back to it, before presenting information to the user, it should always refresh the data since someone else may have changed the thermostat via local controls, someone else may have changed the settings via another instance of the app, or the previous app setting changes may be modified by a schedule, as in my example.Show lessSoCal Rob OC
Developer Response
Hi, if you’re still experiencing this issue we would be more than happy to assist in getting this resolved for you. Please feel free to reach out to us on Facebook/Twitter with a private message for support. We look forward to hearing from you soon.- CharlieHas come very far from when we were first introduced to the app
The app was very fluid for our thermostats and with the introduction of runtime I think it was the perfect way to express a full look of heating and cooling over a period of time without having to wait for that email that was on the 20th of the month. If there could be a developer that would look into creating a way to incorporate into the app specific runtime based by the hour, it would make the “day” look of runtime a lot more detailed than just a solid bar indicating the total heating/cooling of that day. I feel the need of having that specific data will help with creating schedules for folks who want to save energy, letting them know the time of day that the most heating/cooling is done and letting them know ways they can decrease the amount of energy being consumed by lowering the temperature during those hours. There is so much potential having hourly data for runtime and I really look forward to it being incorporated into the runtime section of the app in the near future if it could be done.Show lessTechBoy7219
Recurring WiFi connection issues
Took forever to get two units connected to house wifi. An hour per unit from start-to-finish with what should be a seamless connection. The app repeatedly runs into “unknown errors” and can’t connect. The animation screens are TOO SLOW (preloaded animations with no skip option, especially when viewing for the 10th time on a single setup).
December 2021 there was an app update (no discernible way to tell a push was sent because there’s no release log in the app), which disconnected both units, EXCEPT they were already linked to the house wifi, so attempts to reconnect each unit distinctively meant iOS saw them as an existing thermostat object, which means the app update did not properly account for iOS requirements, which are standard review for any app developer every six (6) months.
In short, the app product is poorly designed, poorly evaluated, released without notification or intuitive design and lacks attention to necessary design and functionality, which is the only thing users expect from a mobile app.Show lesspaaskanama
App problems
I have had this app for some time now. It keeps freezing on the Home Screen mostly everyday meaning I have to delete reinstall and sign in again to view it make changes to temps or times. Thankfully thermostat is connected to Alex for verbal instructions.
I’m fed up with this breaks in service. Having to delete and reload mostly everyday is a pain. Some days it’s so predictable I’d throw it out the window gladly. Surely it’s not just me. There must be a fix for this crap. What do I need to do ?Show lessStephenLMcC
Nice app and now it’s fast too
The app looks pretty good and setup was easy. Programming a schedule is a bit fidgety, but I don’t need to change it often so that’s fine. After that it runs the schedule and everything operates the way it should.
Update: The issue below was bothering me for months, but customer support had me delete and reinstall the app and that seems to have fixed it!
Original issue: The one big issue is that when I open the app it takes about 30 seconds to update to the current status of my T9 thermostat. Every once in a while it updates in just a couple seconds but usually it is slow. During that time, I have to keep the app open and just wait. If I switch to a different app and come back later it does not update in the background. If I quit the app completely and relaunch I still have to wait. So it does work, but it’s quite annoying when all I want to do is a quick status check or bump the temp up or down. I have a long delay where I just stare at out-of-date info and can’t use my phone.Show lessSteve_is_my_name
