Leave a Review Resideo
After many failed attempts
The app is designed to Geofence your location. Which it never does correctly. I have called opened and tickets on this issue. Support can’t fix it. I turned it off and it still sends alerts to me that I crossed the fence set. Lately the app has been not communicating with the Lyric. This is frustrating. Having to pull it off the wall and then back on to restart. I the app now deleted my device so I have to set it back up again. Get through setting up Wi-Fi and then when it wants to connect to the Honeywell server it says it’s not communicating or the server is down. I’ve tried to call support which used to be 24 seven. Now It has changed to a limited time which is central time and I am in a Pacific Time zone which doesn’t help when you work. I also tried looking up Self help support online the website only uses desktop view and no mobile view which is frustrating cause the app is on your phone/ tablet not a computer. The Honeywell team is dropping the ball on this device and service quality. Why Honeywell?Show less(Damo)
4 Stars
The reason I did not give 5 Stars is for 2 reasons. 1st, our furnace quit(this thermostat is at our second home)just in the last week & that caused the thermostat to stop communicating remotely. Honeywell should be able to detect that there was a problem like I described & sent out a message automatically, indicating that due to a problem with the furnace, the smart thermostat does not work. The second reason for the 4 Star rating is because of a glitch between Apple & Honeywell @ the time I installed the thermostat, no matter
what my HVAC man did, we could
not get the thermostat to sync with my iPhone 10. The tech with Honeywell should have known about the technical problem. I ended up with a bill from my HVAC repairman that was several $100 dollars. If he had been told that there was a technical issue, that would have saved u r tech & me several hours.Show less007 Rod
Huge Performance Downgrade from TC App
TL;DR: Keep the old app, Total Connect. Too much of a delay; massive headache.
iPhone 13 Pro: Compared to the Total Connect app, this is a huge downgrade. Weather takes forever to update on the main page but my biggest gripe with the app is that it is VERY slow to update and respond to thermostat changes. For example, when I open the app, it will be stuck on the last known settings (mode, temp, etc) - even if the settings are outdated (e.g., I changed the temp on the screen since I last used the app or someone else changed them on the app). If I change the settings at that point and then close the app, no changes will be registered (even thought the app temporarily reflects the change). Instead, I have to open the app, click into one of the thermostats, go back to home, minimize the app and continuously navigate back to the app until I see the settings update. At that point I can finally make a change and it's a >50% chance that the change will successfully apply. It's a guessing game if I don't know what the current settings are. Instead, I went back to the TC app which updates immediately and shows the settings in real time. Hopefully, they don't fully retire the TC app. Otherwise, there are plenty of other smart home devices to choose from.Show lessmaxmotives
Developer Response
Hi, thank you for reaching out with this. We would like to gather some more information on this to better assist. Please reach out to our support team on Facebook/Twitter with a private message. We look forward to hearing from you soon. -JimDoesn’t work
Randomly switches the heating mode on and off, doesn’t remember any setpoints you put in and often reverts to its own setpoint that it invents itself. Sometimes it decides to switch the schedule off. I use the geofencing schedule and have my sleep settings between 10pm and 6am, at 7am it still thinks it’s in sleeps settings so doesn’t switch the heating on. Switch it on manually and the next time you look it’s changed the setpoint again. Rubbish. The other day the runtime graph tells me it was blasting the heat out ALL day, even though we weren’t even in. Never used to have issues before but now it’s terrible. Bit of a scam really, you buy the thermostat but the app doesn’t work, you’re only choice is to replace the thermostat but by this time Honeywell already have your money.Show lessAli-C-123
Used to love
I enjoyed the geocaching esp when passing the fence - it used to chime every time - now I don’t hear it, the app can’t tell when I’m away or not even as I have it set to nag me. Worst part is having to physically type in to access when my fingerprint should suffice. It’s making me want to just delete the darn thing we use our phones with fingerprint yet EACH time I must sign in??? My work app might force signin but they at least let me simplify with fingerprint.
Your enhances are too restrictive. Let the thing chime. Give us the option of a chime (and maybe even setting our own unique sound when passing the fence). Something you’ve done with enhancements kinda screwed the pooch and it’s rubbing me the wrong way, making me know that you’re willing to nag me instead of letting me live in peace (and letting me smile with a chime). It’s as if I must have Waze on to get a notice that I’ve crossed. If I don’t, your apps says I have to adjust something. Are you trying to make us ask your app to track to outside sources? STOP IT.Show lessLightForAll
Mediocre
First, the app works. I can control my thermostat from anywhere in the world (assuming my wifi works, but that’s a different review).
However, there are really two things I don’t like about it. The two main advantages of this app should be maintaining my programmed ‘stat while away and quick reads in the middle of the night (I got chilly last night and wanted to know what the temp was in the house). Well, the programming feature is buried somewhere. I’d rather have it on the main page. Maybe it’s because I only have one thermostat to control that I’m annoyed by this. If I had more than one I’d want to know which one I was controlling so I can give the benefit of the doubt here. The biggest problem is that I wear reading glasses and have to fumble for them if I want to read the house temp in the middle of the night. Make everything bigger and more obvious. When you wake up at 2am cold and need to know these details, it shouldn’t require reading glasses and focus energy. The digits are too small even with my cheaters (and my eyes aren’t THAT bad, just bad enough).Show lessjfh1971
Good thermostat, bad application
When I first got the thermostat it worked pretty well with the application. Where we live we basically don’t have any cellphone service so I blamed all of the little communication issues on that. Lately the application has basically stopped paying attention to my wife’s phone. It’s pretty good about recognizing my phone, but thinks that my wife is home all the time which defeats the purpose of it in the first place. At this point I’ve just removed her phone from the thermostat and now it’s back to working OK. Update: after a handful of updates it’s working better. I’m back to being generally happy with it, although very regularly I get a message something along the lines of “we saw you crossed the geofence but we couldn’t change your settings” which only requires me to open the application and then it’s ok.
Edit: I’ve had this thermostat for 3 years and have had the same small, but annoying, problems the entire time. Still regularly logs me out and says “not responding”Show lessScottyB37385837
Terrible
So bad not even worth my time writing a description. Pathetic.Ryan Goldie
Has Promise but Lacks Many Features and Support
I came from a pre-Google Nest and chose Honeywell because of the large variety of thermostats to meet my various needs. The app was clean and simple, but after using it for almost two years, I’ve realized it’s too simple and their support doesn’t care. The app lately has gotten very slow. It takes a minute or two for the app to display the current temperatures or settings of my thermostats. Nest let you set a schedule but override that with geolocation. Nest also ran the fan for a forced-air system for several minutes after the burners or compressor turned off to push that bonus heat or cooling around, saving additional money. Honeywell has neither feature. When I’ve asked about why I can’t have both geolocation and a schedule for my thermostats, I’m told “you currently can only have one or the other” with no explanation why or timeframe for it to get added. In fact, it doesn’t sound like they have any plan at all to implement these features. Honeywell Home is not actually Honeywell anymore, but was spun off to Resideo. Maybe Resideo doesn’t have the resources to properly support the app or the motivation to care, but now I’m stuck with a worse and worse app that hasn’t added features in…ever? and support that doesn’t want to actually listen to its customers.Show lessbrianbobcat
Developer Response
Hi, thanks for taking the time out of your day to rate our product. If you ever want to update us on your thoughts, please feel free to reach out. We certainly appreciate your feedback on this. -JayUpdated review
UPDATE: after I connected my WiFi to my preinstalled new home WAPs I have had no issues with my thermostat and the app. My guess is that it’s something to do with having a stable internet connection. Now if I make manual changes on the app or thermostat it does revert to schedule on time and with no issues. The only thing I don’t like about the app is that it is set up for multiple devices, so rather than just opening a thermostat app, I have to click through to make changes to the air’s fan settings.
Every time a manual change or any change is made to the thermostat, it does not revert to schedule!!! Even a manual thermostat can do this!! It’s not just me, I asked my sister who has the same thermostat and she has the same situation. The thermostat came with the house and I appreciate being able to change my thermostat on the app when I’m upstairs and the thermostat is downstairs, but this is such a pain. I’m tempted to buy a Nest, which is much easier to use or just a manual thermostat.Show lessRjva
