Leave a Review Resideo
Customer Dissatisfaction = 5 ⭐️⭐️⭐️⭐️⭐️
I have had my system for two years now. This month trouble trouble trouble. I’ve had trouble last year with the thermostat on the wall go blank but the installer Royal Air said they fixed it. Now the thermostat has gone blank three times this past week and dead today. So I updated the app. No help there.
My last system in the same house worked great for 10 years in a house I bought brand new. I just thought it would be time to upgrade to a two speed system, Carrier. My wife is completely disappointed we got a new system. She freezes in the winter and I sweat now this summer. Why would the thermostat go blank???? This is high tech??? I would rather have the old mercury bubble thermostat and no other interference. We have not advanced anything by going wireless. We have gone backwards. Thank God no one has tried to reinvent the wheel by making it run on WiFi and logic language!!!! Someone will try! 👎🏻👎🏻👎🏻👎🏻👎🏻Show lesstheOriginalDrummerBoy
Buggy
The app make me put my login details randomly, some times multiple logins are required in an hour. Pretty damn annoying, especially when trying to turn the heater on, bleary eyed on a cold morning. App also hangs after putting in passcode at times. All round inconsistent, poorly developed app.Chuloboatman
Honeywell wifi disappointed
I hate having to enter a pin every time, then wait for it to think about giving me access.
It is so much more convenient to use a phone or iPad to adjust the temperature of the thermostat.
The thermostat seems to go off line quite regularly, meaning I need to adjust temperatures at the thermostat, and also to repair the device.
The automatic temperature and time setting, works well for me, but because of geofencing, the rest of y family can’t be warm if I’m not home.
I would like to turn geofencing off and use the automatic programming all the time, but this is not an option.Show lessactgas
4-Stars for function but could use some innovation that Honeywell is known for
I recently installed 2 EA of 17 SEER 2-Stage Trane units and they work perfectly with the T9 controllers and sensors. The app performs as required to operate 2-stage systems, easy to setup, and easy to use. Coming from a Nest system, there is some functionality that would be helpful. (1) Capability to lock the panel with a pin from the app, (2) add Works with Vivint for basic temperature and home/away/vacation control and (3) set schedules to allow for the option to give priority to specific user geofencing. Since the units capture outside temperature and inside humidity, a useful feature would be to be able to set a unique Eco mode option to maintain an average temperature based on +/- of outdoor temperature. Maybe the same for humidity too. Besides these innovative opportunities, the app UX or user experience is slim to load fast and the controls you need most are easily accessible to change right up front. Looking forward to future updates.Show lesstorresus
Missing postcodes for Australia for home location setup
App ok except it doesn’t recognise postcodes in Australia unless they are 4000 series (Queensland), 5000 series (South Australia or 6000 (Western Australia). If you try and use any NSW (2000 series) - for example 2001 for Sydney CBD - or any Victoria (3000 series) as your home address to setup the App it won’t proceed with the setup. Honeywell please fix this problem.Show lessFluroSky
App no longer works
I have two T6 Pro thermostats that have bee functioning flawlessly with the Honeywell Lyric app for last two years. Then last week noticed app no longer gave correct status readings ( showed units running when in fact they were off , and current and set temperature values were reversed). Checked for new updates but none available last week. Decided to delete one of the thermostats from app and add it again. Big mistake. I cannot get through the install process. App gets to point to select network name and then nothing. iPhone setting shows it available but no options from there. I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. Saw new version yesterday and downloaded it but same issue. Not supposed to be this difficult to work with an app. It is now Friday December 4, 1:30 pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office.
Not the kind of product behavior and customer support I expected.Show lessAppBluesInCC
Developer Response
Hi there, we always hope that customers are satisfied with our products and service so it's disappointing that this wasn't the case for you. We would be grateful for an opportunity to help you sort this out. when you have a moment, contact us at 1-855-733-5465, or through live chat at https://www.resideo.com/us/en/support/. You can also reach us through Twitter or Facebook under Honeywell Home. - JerryNEW UPDATE HAS BRICKED THIS APP
The update on Nov 30 has made caused nothing but problems on iPhone. I am not able to select my thermostat in order to change my wifi info!! So frustrating, please fix!!Reader224
New update is no good
I recently updated my app. Now I cannot connect to my device. I tried resetting everything from scratch like a new install and now I cannot ‘“select the thermostat’s name” even though it pops up. Not sure what’s going on but until they fix this bug I cannot give it a good review. I am using an IPhone 10 if that’s relevantShow lessJERRAD1
Setup process stops
Unable to complete setup in this app for my T6 thermostat. When I have to choose the thermostat in the app, you cannot click on the name and you get stuck on this page. All I can do is cancel the setup. Hopefully, Apple HomeKit works but I always have a message to register on the thermostat. Fix please !!Show lessMhudon1971
App has tons of bugs, thermostat follows suit
We finished building out house about a year and a half ago and put in 4 of these thermostats. From the get-go, the app had difficulty recognizing the divides, syncing with them, and staying synced. After a few months of continual babysitting it seemed to straighten itself out for a while (merciful, considering it was wintertime). We shut them off for the season and have not been able to get them working again this year. I’ve reset our router, run the repair protocol through the thermostats themselves, factory reset the thermostats, deleted and redownloaded the app...all to no avail and each step creates a new sticking point. Sometimes it can’t find a network, sometimes it goes all of the way through setup and then errors out at the very end, and now it won’t even begin setup because the app shows the connection to my thermostat but won’t ever proceed to the next screen when it’s tapped (it just highlights gray for a second, signifying it recognizes the tough, but does nothing). It’s highly disappointing to spend so much money on brand new state of the art thermostats and have them fail repeatedly due to poor programming on the app side, and to have no way to set them up and use them without this hateful app.Show lessHaley61792
