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App won’t work with company’s own product!
I just got a new AC system installed. Everything was a wonderful experience until it came to setting up the thermostat. The app won’t connect to my T6 Pro. I get to the screen where you select the thermostat’s WiFi name, and it won’t select. The correct name appears, but when I tap on it, the button just goes gray like I’m selecting it and does nothing. The thermostat is fine. It actually connected through Apple Home, but I don’t have a hub and need the Honeywell app to control the thermostat when I’m away from home. Please fix this app!
UPDATE: I’m returning a couple of stars. After a difficult time contacting Honeywell support, I was connected with a chat agent who told me to disable the WAC setting on the thermostat and go back through the setup process on the app. This time when I got to the page where I had been getting stuck, I was given an option to move on. The app is now set up and working well with my thermostat. It works, but what a difficult process!Show lessGdlh
No connection
The app and thermostat will not connectOnkelGVernon
App not opening
I’m only writing this here as the app support page does not have anything to address this issue.
The app has worked fine for nearly a year for me as I use it to remotely turn on my heating in my business. This morning my app stopped working, it just sits on the image of a side table and wall. This has caused me to have to drive to my business, 45 minutes from my home, 1.5 hours before my business opens to be able to turn on the heating so it is sufficient, which will be close.
Please fix it so that I am not stuck doing this again! I got this system for the convenience of not driving in the dark early morning every day to sit around and wait.Show lessSomeone else 85
Troublesome
When it works all is good. If you have a power cut or have to turn electricity off it loses WiFi connection, this takes hours and hours to resolve. You can reconnect your thermostat to the WiFi but the app does not connect so you can then only control your heating when you’re at home. Tried everything to no avail. My WiFi speed is excellent. Please Honeywell get this glitch fixed and soon it wastes hours of your customers time again and again.
Occasionally when it does work it also can disconnect from the app so return to a cold home no geofencing.
Would avoid your products in the future unreliable connection to your app is really really poor customer service.Show lessronnybusstation
Works great after powering off and on - update
Original post: This app used to work perfectly with our Lyric T5. Recently, the thermostat started to ignore the app. The thermostat is connected to WiFi because I can see the correct settings and current room temperature on my app. The problem happens when I try to change something on the thermostat via the app. For example, if I try to turn the thermostat from cool to heat, it will not accept the change. I open the app, select heat, select save, and it looks like it worked...except when I reopen the app, it goes back to cool on its own, the thermostat will not accept app changes, only manual changes keyed into the thermostat actually change its settings.
Update: I removed power from the Lyric T5 (either take it off the wall or flip the circuit breaker). Leave power off for over a minute. Once powered back on my Lyric automatically found the internet, reconnected, and now this app works perfectly. Very quick response from developer and their solution worked!Show lessViper-Gator
Updated review, refreshed wifi setting and it works
After rechecking the wifi setting on the thermostat, the app is working again. I didn’t change any settings. Perhaps the connection needed to authenticate occasionally, as with anything connected to wifi. Works fine now.
Old review:
The app keeps going back to the previous setting if you try to change the temperature. The problem began happening during the past day or so. The app connects to the thermostat but it doesn’t allow you to change the setting. If you enter the desired setting on the app, it would show on the thermostat for a few seconds and then revert back to the previous setting. I do have settings on schedule but I have always been able to change the temperature, say to go up a degree or two. But it always reverts back to the previous setting of whatever it is on the schedule.Show lessBay Area Dad
HomeKit
Doesn’t support HomeKit in 2020, when annonced it will be support in 2019Olip423
Latest Update won’t download to iPad
I have to give it 2 stars because I can’t get the update to download and update on my iPad Pro. It works on my iPhone. I’ve deleted the app and attempted to download it again, restarted my iPad Pro and still it fails to download even as a fresh download and not as an update - it starts and then quickly quits. Not having this issue with other apps and not having this issue with this app on my iPhone, just on iPad Pro. The app itself, when it works is fine, a little clunky, but good enough for how I use it - I only have the humidity, water leak and temp sensors setup and from what I can tell they work fine, but seeing them on the app is the clunky part - you can’t see them all at once, you have to see them by area they are located, click that location to see the sensors there which is fine, but not efficient for my setup. Also, setting up the sensors was hit or miss and assigning the sensors names and locations was not intuitive and had to do over several times - all a bit clunky compared to using Apple products...Show lessKJVT
Sometimes doesn’t work
Sometimes thermostat won’t follow scheduleHurry up and fix please
Terrible geofence and tech support
I’ve had a Honeywell Lyric thermostat for a few years now and up until recently, the interface between the app and thermostat worked like a charm. Recently however, (since they changed to the Honeywell home app) the geofence has been sporadic at best. When I get home after 9 hours away at work to find that the thermostat never turned down and my house has been toasty warm all day, it is beyond frustrating. If it only happened once or twice I would have an issue with it, but it has occurred many times now. I tried contacting tech support (because they were extremely helpful when I purchased the thermostat) only to be left waiting for a rep for over an hour with no response (three times now). I also tried chatting with a tech support rep with a similar hour plus wait with no response. My final attempt at emailing tech support was responded to after about a week (despite the fact that their web site says they will respond within 48 hours). Unfortunate the email response did not provide a solution so I responded to the email with additional information. That was over a week ago and I have still not received a response. I would have highly recommended the Honeywell Lyric and app in the past. However, after this experience I would recommend another brand with more stable service and more responsive tech support.Show lessumarc2003
Developer Response
Hi umarc2003! This is not what we like to hear. We do truly understand the inconvenience you’ve faced. There may be some troubleshooting we can do to get that sorted out. At your convenience, please give us a call at 1-800-633-3991 and reference case #01990066. -John
