Leave a Review Resideo
Pointless: It rarely works.
The app is fine, when it actually works. However, it is constantly disconnecting from the WiFi (multiple times a day). It only seems to remain connected to the WiFi when my phone is connected to the same WiFi. Now imagine if you have an upstairs and downstairs thermostat, with corresponding WiFi’s. Even if you try to access the system from home, one of them will always show as offline because you can’t be on two WiFi’s at once. Do I need to get into accessing it remotely, if I can’t even access it from home??
In addition, it has so many bugs. I will go in and change a temperature setting and the app reverts right back to where it was. For example: My thermostat is off, I will go in and turn the heat on via the app. The screen will allow me to change it and then seconds later, reverse it back to off, as if I never turned it on. Lastly, it will sometimes completely drop one or both of the thermostats from the app.
The whole point of this app was the be able to control the thermostat remotely. If I have to be at home on the WiFi to access it, there’s no point. If I have to go directly to the thermostat to update it because the app is undoing my selections, again there is no point to this. It feels like such a waste of time and money. I regret this purchase.Show lessajp1389
Developer Response
Hi there! Thank you for sharing your feedback after working with our products. We're sorry to hear about your experience with the Wi-Fi connection and the app reverting to the previous set-point; it is not what you should expect. We'd be happy to help you sort this out so you can use the thermostats as intended. At your convenience, contact us at 1-800-633-3991, or through live chat at http://www.honeywellhome.com/en/support and reference case 01971991. - JerryPain in the rear
See abovemakethenicknameoptional
Lyric round controller
App will not connect to wifi during set up so no smart functions can be used, please update ,why make a device that is not compatible with many routers?mtbozz
🙄
Why are people writing reviews saying “this is a good app if it works... but it doesn’t,” then giving it 5 stars? That’s what the rating system is for- letting people know if apps work or not!
This is dreadful. It’s been so buggy the entire year we’ve had it. I’m not an app developer, but it seems like a pretty straightforward app compared to others. It doesn’t have anything particularly complicated about it and it doesn’t do much. And yet, it won’t turn my heating on in the morning. Which is great, because I get up at 4.30am, it’s winter and I live on high ground where wintery weather is common. We got the thing so we could have more control over the heating, and we have less. Every morning I wake up cold. And the geofencing thing has never worked. It just sends me notifications saying it’s confused and doesn’t know what to do because I’ve gone out and left the geofence. Which is the point of geofencing.
The update before last I thought they’d actually cracked it... but no. They’ve updated it again and now it’s the worst it’s ever been. Yes I could set all the temperatures on the thermostat, but I’m reviewing the *app*. It’s very frustrating and doesn’t do it’s job.Show lessRaych79
Honeywell needs to get their house in order!
I have three (3) Lyric Round 2nd Gen thermostats in two (2) separate homes. Everything worked fine for a couple years with their App and HomeKit. In the last six (6) months, then Honeywell App (iOS latest) and via Apple HomeKit has failed with numerous problems almost on a daily basis!
Customer Support is a joke with weird complicated “work arounds” to try to solve simple problems like thermostat being set to “Auto” temperature. Really? That was their main selling point two years ago along with Apple HomeKit integration. In the last six (6) months some of the thermostats would be seen and work on Apple HomeKit and others would not. I HAVE HAD TO RESET (factory setting and reconfigure) each of these three (3) thermostats numerous times! I think it’s poor Honeywell App integration coding with HomeKit, third (3rd) party customer support (Honeywell Corp selling Division) and lack of WANT by Honeywell to continuing to support said product, even though it has a five (5) year warranty!
I have everything from window blinds, outlets, etc that is a whole Apple HomeKit “smart home”. The Honeywell thermostats and their App integration with Apple HomeKit is the ONLY problem devices I have. Hmmmmmm
So Honeywell, in this environment, and stated above, who had the issue?Show lessS.Tydeman
Used to work great
They have updated this app recently, maybe the 2nd to the last update basically messed this app up. Like what the others are experiencing, the scheduling function has been a nightmare since. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. It is always showing “no schedule”. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Do not need the bells and whistles, just app the works because it used to. Please fix the bugs soon, its a great app when it actually works.Show lessDalex2012
Developer Response
Hi Dalex2012! We appreciate you taking the time to rate our Honeywell Homes app. There may be some troubleshooting we can do to get that sorted out. At your convenience, please give us a call we are available over the phone, please call us at 1-855-733-5465, our hours in Central Standard Time are from 8am-7pm Monday through Friday, and 8am-6pm Saturday and 9am-6pm Sunday. -JohnGood idea. SUPER big riddled.
Go to create account. Can’t. End up calling tech support which is not accessible in app without sign in. They confirm it’s app error not allowing account creation. They make one for me. Go to set up water leak detector. Takes full app reboot twice in order to finally get WiFi to finish connecting on device. Then the device itself says it’s 20 degrees warmer than it is in room per other thermo device in room as test and humidity reads 20% lower. This is initial reading. Maybe it will update more accurately in a bit. But I go to update alert settings.... and it’s so buggy that when I go to back out of alert settings it gives me an alert that it may take 24 HOURS to change how I get alerts from the device... AND then I get stuck in a loop where it just reloads the same settings page after each time I try to back out of the settings and it gives me this alert... requiring yet another full app reboot... off to a bad start Honeywell... will give your product longer than a few hours to redeem itself. But, so far an underwhelming initial user experience.Show lessTuck R
Thanks for the improved notifications
UPDATE: looks like notifications can now be sent as text messages (if you use your phone carrier’s special email address that forwards to text). Thank you! Adding a star.
Old review:
A handful of houses in our neighborhood have had TENs of THOUSANDs of dollars in water damage from leaks. When there is a leak in my home I want to know! Here are long standing notification failures with this app: 1) push notifications are easy to miss. I get hundreds a day. Might as well whisper to me at a football game 2) no badge icon - ok, I miss the push notification but at least there is a badge icon to let me know there was a leak right? No. No there isn’t. 3) email notification - too asynchronous, I need to know NOW that my home is flooding 4) text message - this is the ONE way that would be useful but they don’t support it. “Oh, just have an email sent to your phone’s texting email address”, you say? Sorry, can’t. Lyric requires that the email address be validated and you can’t validate it because it sends an HTML message and the text app doesn’t like that.Show lessReckless Bill
Works fine but a few minor bugs and needs.
Works perfectly fine with the T6 thermostat - had no issues with connection to wifi that another reviewer mentioned. However the scheduling has a annoying bug when you set further time periods / want to adjust the end time - although thankfully finally figured out the workaround, which is to toggle the start time (even if you don’t want to change it) before amending the end time and correct time will then save (rather than it just changing it by 10 mins). Other annoying aspect, and missing feature, is any kind of weekly/monthly report or graph for the thermostat, so you can what the temp. actually was against what the schedule was set to.Show lessJacko-J
Love it when it works
Love it to bits when it’s working properly but it can be temperamental but it sometimes has problems reconnecting if the internet goes down and Sometimes the geofencing stops working but when it’s working well it really is great. It could do with more heat choices/timing periods I.e. when we’re home we like it warm at breakfast time but later in the day when we’re moving about we don’t need it quite so warm then at night when we’re watching tv we want it warm again. I Can turn it up and turn it down my self but that’s not automatic.
One feature that would be really useful would be to have it link up with some of Honeywell ‘s radio controlled thermostats so that I can turn the temperature up or down when rooms are not being used.
One magic feature for me .... I was on holiday while at home we we having exceptionally cold weather and I was able to turn the temperature up from Australia.
Would I recommend it ......YES. overall it’s great.Show lessgeoffrw210
