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Inadequate app alert. Settings menu limited.
By sheer coincidence I woke up and noticed a visual water leak badge alert on my phone. I never heard an audible alert from my phone. Went to the detector and heard the alarm on the detector itself (all was dry though, so either this is extremely sensitive or it was a false alarm). I then checked the app settings thinking maybe I’d muted something accidentally during set up, but this was not the case— I found no way to adjust or specify the alert types. In my view my phone should be blaring a loud alarm when a leak is detected. It’s an emergency, right? A badge alert does no good whatsoever, and if there was an audible alert, it was too short and didn’t even arouse me from sleep. This is very concerning, because if I hadn’t woken up by coincidence myself and happened to 1) check my phone and 2) notice the tiny little badge notification on my phone, there could have been thousands and thousands of dollars worth of damage taking place and I’d have no knowledge, being I was out of earshot of the alarm on the detector itself. Everything else has seemed to functions well and reliably, so this has shaken my confidence in the device.Show lessExpoke
Developer Response
Hello Expoke! Thank you for reaching out to us. If Honeywell Water Leak and Freeze Detector(WLD) is triggered by getting the rope sensor or contacts wet, the detector will sound an audible alarm and send a notification to the Honeywell Home application. An email will also be sent to each person in the "Email Contacts" list within the app. The same will occur if the WLD detects a high or low temperature, or if it detects high or low humidity. - JerryTerrible in all aspects!!
This thermostat was installed when we bought a new a/c about 3 months ago. On the colder nights we normally turn our heater on so that if the house temp drops to 75 or below the heater kicks on to maintain the 75 degree setting. EVERY time my husband or I do this we wake up in the middle of the night sweating!! The temperature turns up to 83!!! EVERY SINGLE TIME! The manual is useless unless you speak robot. My husband called the a/c company who installed it and they told him some directions on how to fix it, which didnt work because we couldn’t even find the buttons they told us to push on the thermostat. I downloaded the app thinking in may shed some light on the problem I am having. So I register my account, confirm my email. The app wants me to register my device by pushing the temperature on the middle of my thermostat screen for 5 seconds!! Of course this didn’t work because the thermostat is not a touch screen. I felt like a complete dolt for standing in front of the thermostat touching a screen over and over that literally did nothing.
It was like touching a computer screen from the 90’s and expecting it to actually respond!! So frustrated!!! All I want is for my children to be warm in their beds at night and Honeywell sure can’t seem to make this happen. Very frustrated!!!Show lessjessicahuntley
Developer Response
Hi jessicahuntley! We truly appreciate the time you took to share your experience with us. We understand your frustration and this is something you should not expect from our products. It seems that the thermostat you are using is not the one for our Honeywell Homes App. We will recommend to contact our support team at 1-800-633-3991, when you are at the location of the thermostat. We create a case reference for you #00952631. We will be glad to look further into this and see if we can get everything working properly. Once again thank you for bringing this to our attention and we look forward working with you. Thank you. – LauraWorks fine on iPad Pro but buggy on iPhone 10
Not workin on iPhone 10Discerning2
Can you fix the issue with configuring your thermostat?
I am using the Lyric thermostat, and while I love the features like geofencing, and it does a great job handling the aspects of managing my AC/heating, the connecting to WiFi and configuring the thermostat is horrible! It is something that should take 5 minutes or less, but instead it has taken me over half an hour waiting mainly for the app to communicate with the thermostat, which the thermostat times out and I need to restart the process by force quitting the app, and relaunch, re-navigate to the WiFi settings on the thermostat, and start the never loading process about 3 more times until it finally shows my WiFi and starts to work. When it is working, I love the setup, and love the product. When it suddenly stops working on my network, or it starts to show the WiFi is disconnected symbol, or I get a message in the App staying that the thermostat disconnected from WiFi, I get really frustrated. That is saying a lot, because I am a tech savvy person, who is not frustrated easily. The setup is the only reason why I am giving the app a one star. If not for this glaring problem it would have a 5 star rating. So please! Fix this issue!Show less1r0nc14d
Support iphonex
Please fix this app to support iphonex ASAP. Useless app right now.BMAC 780
Ratings Confused, it’s brill!!! ??!
Having done a lot of homework purchased the Honeywell Lyric T6R for a property we let after old room stat packed up and tenants ask if they could have an internet controlled thermostat. The app works well with it, provides all the control the tenants want and at the end of the let as account holders we control who the secondary users are. Totally confused by a lot of the reviews, the basic settings have all the daily schedules you will ever need, and if required you can add more. OK not all the functions are described well in the limited instructions provided, but Google it, it has far more feature than most users will every need. That impressed will be purchasing same kit for home use.Show lessRed_Derek
Missed Opportunity
I am using the App to manage a Lyric T5 thermostat running a ducted air conditioner (HVAC) so this review relates only to that capability in the app. I live in Australia, and purchased the T5 unit from a US supplier. I thought I was in trouble when the app setup asked for a US postcode. I gave it one to get started. This caused the time to set incorrectly on the thermostat but happily a bit later on I was able to change the Timezone and all works well. The T5 thermostat HVAC parameter setup through the app was simple to follow and quick to complete.
The app makes it easy to adjust your heating/cooling schedule which is a distinct improvement on earlier not so smart Honeywell thermostats. It is also easy, using the app, to adjust the thermostat settings including temperature at any time, locally or remotely. I have not tried the geofencing option which allows automatic switching between temperature settings as your leave or enter a set distance from your house.
What’s missing? The app knows when the HVAC system is heating or cooling, however, there has been no attempt in the app (or I have not found it) to estimate or graph energy usage. This would be a very helpful option so users could see what the cost benefit of lowering the heating temperature or raising the cooling temperature would be.
The bottom line is that the app is simple to use, works well both locally and remotely but does not capitalise on its potential to monitor energy usage. Perhaps the app writers could add this feature to future updates?Show lessTriton 10
New System
Having had the Hive for five years, this new system seems in the dark ages. Simple enough to set up but you only have 3 settings, day, night and holiday. On the hive you had an opportunity to have six day time settings where you could vary the temperature to suit your needs. With this system it’s on from your morning time till bedtime with just one setting unless you constantly go in and change it! You go into the settings which aren’t that easy to navigate round so I feel this system could be improved dramatically. We didn’t choose to purchase this system the plumber put it in as part of our new central heating system package. I wish he’d chosen the Hive!!Show lessGenuine customer
Terrible App
Before they changed their interface this was a great app. Now the new changes have completely messed with my thermostat. I can’t begin to count the number of times the new app forgets I even have a Lyric and completely deletes it from my devices and then when I change it to auto (hot or cold) it doesn’t communicate the information to my thermostat on the same network. It either changes it to hot or cold and stays on that setting, then hanged it to only hot or cold on my app. Get it together and fix this or change it back to the old interface guys..Show lessx MoZzy
The Honeywell App for Lyric Is Absolutely Useless
We got the Honeywell Lyric thermostat because of the Honeywell reputation. Installed in our newly built home and it is a very nice looking thermostat that works fine manually. The Honeywell app for it is horrible. Can’t believe Honeywell would put out such an inferior, useless app for its product. VERY disappointed - we got the unit to be able to control it when we are away, but it doesn’t stay connected to our WiFi and the app is so basic and rudimentary - it does not have any features that mirror the device other than temp up or temp down. What a huge waste of money this thing was. Would return it if I could. Honeywell, if you care about customer satisfaction you should invest in better app technology so, at a minimum, all your devices features are accessible via the app. Would NOT recommend this device until Honeywell upgrades their app to have a stable WiFi connection and has significantly greater features on their app. Until that happens, this product is a waste of money if you’re need if flexibility and control when away from your home. Also, I rate customer service “0” because I called and waited for 30 minuets and was still “waiting for the next available representative” - VERY FRUSTRATED!!Show lessMER6662
