I sold through StockX when they used TNT/FedEx and selling was a breeze. Now you have to ship with UPS, who, in addition to only having ONE drop off location in the entire state of Victoria, require additional paperwork and use StarTrack as an intermediary for regional locations. StarTrack appear to be equally as hopeless as they require bookings to be made the previous day and that someone is present during the pick up window of 9-5 which can’t be narrowed. This is ridiculous for anyone who has to go to work (or just, I don’t know, wants to leave the house…). StarTrack and UPS do not appear to communicate clearly either with each other or with StockX, because I have to contact StockX and tell them to manually log as “shipped/in transit”, and this additional delay makes it almost impossible to get the “quick ship” tick. Would be 4-5 stars if they used a better carrier. Update: sold an item; boxed up and booked collection as per StockX instructions WITHIN 3 HOURS; fast-forward 48 HOURS later and they send me an email saying “ship your item [today]. If we do not receive notification of your item(s) being shipped, your sale may be cancelled, and your account will be charged either 15% of the transaction price or $15 USD, whichever greater.” There is no option to speak to an agent in live time, so the best I can do is send a message. What an absolute joke.
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Mike#1993
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babyshoereciever