Leave a Review Insomnia Cookies
App doesn’t work for me and hours are not good at location
App just shows spinning cookie. Will not add my payment info. I’ve missed out on so many rewards because I had to go in person and the staff at the new Fairfax location don’t know how to add my rewards account. The local Fairfax location opens at 11. I get they are trying to get the local college but so many offices would kill for these cookies. I can’t leave late to get to work late. If I could get these at 8 or 9am I’d be placing over $100 every day. Also- what college kid is going to pay $2.50 for one cookie when they can then on campus as part of their meal at the all you can eat cafe? They should open earlier to accommodate families and businesses. You know- people who actually have money to buy these cookies.Show lessLEANNI LEI
Great cookies imperfect app
Annoying time consuming problems with the app itself. If you change from delivery or carry out it clears your cart even if there is only 1 store near you. Dead scrolling zones on the order review page can leave you flicking up all over the screen until you get lucky and it goes down to the place order button. The modify order button doesn’t seem to work because it doesn’t update the order so you have to remove the product and go find it in the menu.Show lessString snakebites
Nonfunctional
This is unfortunately one of the worst apps I’ve ever used. It’s unfortunate because I love Insomnia, but the app simply does not work. I use a 2020 iPhone SE - not an old phone at all - and the app does not fit properly on the screen. Text is cut off in places and the buttons sporadically don’t work. During the CookieMagic BOGO, I straight up gave up one night because of the intense lag and how it sent me back to the beginning repeatedly. I tried against the next morning and after many tries, I finally got it to work - but it shouldn’t have taken more than one try. To top it all off, sometimes my daily free cookie wouldn’t be usable. What’s the point of installing the app and paying for CookieMagic if I can’t expect to use the specials or get my free cookie? I’ve cancelled my CookieMagic subscription and uninstalled the app. I hope these problems get fixed.Show lessriverafaun
Buggy
I always have some sort of issue with the app. I’ve been trying to place an order with the Norman, OK store. Every time I pick a time, it automatically resets to midnight for the same day, and therefore says I need to pick a time more than 15 minutes from now. I tried to change the date to possibly tomorrow but that didn’t change it either. I’ve ordered a few times before but my first order didn’t count towards my account. The one time I did pick up cookies from the store, the lights were off almost like the store was closed. I checked anyway since I had already paid for the cookies. Sure enough there were employees there working in the dark.Show lessthuAy x3
Great cookies, poor app
Love their cookies, and although we had a problem with our order once, they quickly gave us a refund once contacted by email.
But the app! I'm having so many problems with it. Every time I attempt to use it, the app kicks me out to their website to enter my email and password, then a "verification" picture test of how many fire engines or logs there are in pictures (INCREDIBLY insulting and annoying on a retail site), and then I have to enter my address and credit card information again even though I'm signed in.
I give up on using the app. There's too many hoops for me to leap through just to get cookies.Show lessLittle Stuffed Bull
Please fix
It’s super-annoying that you are made to pick the pick up time at the beginning of the process. Inevitably by the time you pick your cookies, the app makes you choose a later pick up time. If you could have the pick up time selection at the END of the order, it would work much better. And… if you are inputting a new credit card & your pick up time is invalid, the app doesn’t remember all the credit card info you just inputted. You have to go all the way back to re-select the pick up time & then hurry to input your new credit card info before it decides to prompt you for a new pickup time again. Grrr.Show lesshilaryc!
SO many glitches!
I love Insomnia Cookies but the app needs to be updated desperately. I can't view my previous orders on the mobile app anymore, they don't load at all and when I signed up for the monthly Cookie Magic subscription I could only use it on the website, it didn't even register on the app that I was a member. Tracking never works correctly -- it usually says baking until I've received my order, then it will change. However the map is completely pointless because it zooms in on a random location not even close to where I am and doesn't ever show where the delivery driver is or even a location close to it. It's odd that they can't figure this technology out when Domino's tracking does exactly what Insomnia's app claims to do. I've also been kicked out of the app and it's frozen on me a few times while trying to place an order. Please update this!Show lessOliviaaaaaaaaaaaaaaasaaaaa.
Cookies are wonderful but…
The cookies are amazing!!!! However…. Have ordered a couple times recently when order will say baking, or out for delivery & never arrives. Call takes you to a call center who then will tell you the store is closed. They do refund your order, but an update to the app not allowing you to order at all would be preferred. They offer you no compensation for their error. I would suggest either fixing the app to not allow ordering at all if the store is closed, or at least compensate your customers accordingly for bad customer service.Show lessno need to name me
App is trash after ordering
The cookies are consistently delicious. Delivery in my area is never “20-30 minutes”, more like 60-70, but I think that’s a local issue. There is no way to actually track the cookies on the app—they are forever “baking” even after the text comes that they’ve left the bakery and will arrive in 20-30 minutes.
Fix the app or decide to get rid of the tracking. Calling the customer service line only leads to a central line, not the specific store, which can give me no information about my order.
The one star is for the cookies alone.Show lessSME222
Dessertlicious
I just love insomnia cookies. Cookies are absolutely yum. My personal favorites are oatmeal walnut chocolate, birthday cookie and macadamia white chocolate cookies. Plus I really love how they play with flavors during thanksgiving, Christmas and other festivities. Do try their apple pie cookie during thanksgiving, it’s like warm and cozy feeling wrapped up in a cookie. Just love love insomnia cookies and their late night deliveries!Show lesstrosh@04
