Leave a Review Insomnia Cookies
GREAT APP! GREAT COOKIES!!
The app is super friendly and easy to use. The cookies are amazing and always fresh and hot when they arrive. I highly recommend them! I highly recommend signing up for their cookie dough points if you order, the rewards are worth it. If they mess up they have always fixed it for me as well! I LOVE THIS PLACE!!!Show less_Mdoggg
Amazing
The cookies are always fresh and yummy, I’ve never had stale cookies from them, I used to work at an ice cream/ cookie shop so I can’t imagine how difficult it is making hundreds of new batches everyday. The drivers always follow instructions & are super kind on the phone, I really love this place, all the workers need a raise asap! I also live pretty far from this location & they still manage to arrive so fast it’s wild !
Thank you sm,
Sahara xShow lessGreta neiblesteinski
Amazing cookies
I went to get cookies one night & ive been hooked ever since!!! They have the best soft wam rich & gooey cookies I have EVER had! They are such a treat once you try them you too will be hooked. The staff are awesome so helpful & pleasant I really appreciate when I go somewhere & they treat me like I’m a valued customer!!!!!!
I love this place & the fact that they are open VERY late is definitely a plus when the late night munchies hit you have a place to go to or get delivered. I can’t say enough about INSOMNIA COOKIES 😍Show lessKing luchious
Orders
My orders come in wrong, just recently I ordered 6 mini chocolate chip and got 3 of those and 3 of the red velvet. I am a big fan and I love Insomnia Cookies, just need to always have milk. My biggest complaint is when I don’t get my order like no one got it. I’m pretty sure it happened to me 2 to 3 times I got my money back once but other then that little hiccup y’all got a great thing going, if you were stocks I’ll be buying. Thank youShow lessMr. Monteka
Insomnia Cookies is the Best! But the app isn’t.
I absolutely love Insomnia Cookies and I order almost every week. The cookies are super warm too! The one complaint I have is that the app has a feature where you can track your order, but this feature has never worked for me and I’ve ordered over 25 times. Every time I try to track my order it says “baking” and never moves on to the next step of delivery - so essentially this feature is useless. I would love if they added an actual GPS tracker somehow. It’s not only inaccurate but it simply doesn’t work.Show lessjo7dyn
Developer Response
Thank you for taking the time to share this feedback! We are working on enhancing how our insomniacs track their orders, so stay tuned!Love Insomnia, but improve the app
I love ordering insomnia but haven’t much since I moved off campus. I guess the apartment building is hard to find (although other deliveries have no problem), but there isn’t enough space in the app to give directions that would help. The tracking feature gets all screwed up a lot and so figuring out where they’re lost is hard. A driver didn’t even contact me once, just dropped it off at the wrong building that even had the wrong number on the door, but I took me forever to figure that out.Show lesssk2198
App Getting Better
Service is always amazing, and the app is getting better.
Scrolling up and down doesn’t always work. Remaining points currently displays as “points/100 until next award” but should be “[100-points] until next reward.” Cookie tracker needs a progress bar (peep some of the pizza apps). Need Face ID authentication for stored payment. Need more room for delivery instructions since covid. Consider preferred drop-off sites for schools, hospitals, and military installations. Address book is kinda clunky.Show lessDavid Wheeler
Questions
Hey so not really a review since I’ve never tried them, I was actually going to place an order because I’ve heard about insomnia cookies being really helpful & yum I actually have insomnia myself but I just can’t find anywhere not even in the description about HOW it’s actually helps with insomnia.. I’ve even been looking in the comments and no ones mentioning how it’s actually helped them sleep or calmed them.. SOMEONE pls tell me if they are actually for insomnia or is that just the name of the brand ????Show lessOllivia Woods
Westport location
I had a horrible experience with the manager that works nights. She called me to let me know they were out of ice cream I selected so I asked her if there was anything she could do because I don’t like any other ice cream ‘s. She said ” no “and to call customer service. I wait 45 mins then call to see where my order was. She told them she called me 5 times to try to deliver my order which was a LIE!! The only call from her I got was about ice cream. So I paid for food I did not receive and got nothing in return. Worst app ever. Never wasting anymore of my money.Show lessMaryj@n3
Tracking has never worked for me
Cookies taste good but tracking doesn’t work. Either zooms into some where random into the us or just shows the entire US. Order is always ‘baking’ and never shows if it’s on its way or any sort of status update. Sometimes cookies take up to 2 hours to arrive or sometimes not at all and you have to call. I even live within the same neighborhood so it’s not across town or anything and don’t understand why it’s the slowest delivery process in the city. Developers please fix order tracking.Show lessnatedaub
