Leave a Review Insomnia Cookies
Insomnia Cookies is the BEST!
I order no less than 1 x month but sometimes up to 4 times! Cookies ALWAYS come warm literally as if they were just pulled from the oven. And they are truly delicious. They taste high quality not cheap and stale but homemade and they’re not tiny either! The ice cream is always great as well! Tastes like a good quality not junk commercial stuff bought in bulk. Even if it is they’re stocking the right stuff! Prices are insane for what you get AND how late you can order! My ONLY wish is they would fill the small cups for the cookie-which completely bc often its full and the other half the time it isn’t. And that they would offer the same ice creams and cookies ALL the time. With the exception of the holiday themed which I understand. But the flavors of ice cream should always be available in my opinion. Nevertheless I always order anyway! Also, love you get points every order. I’ve had 2-3 orders free minus delivery & tip from my points. They have great daily offers and I always take advantage! If you want something sweet at night order insomnia. It will never disappoint!Show lessBoogieBaby0507
Developer Response
Hi! Thank you so much for taking the time to leave us feedback. These are great suggestions and we will share them internally. Thank you for being a loyal insomniac! We appreciate you!DO NOT ORDER FROM THEM.
You know, it’s very sad to see a company that I used to love so much be on the decline.
Every time I order, I order an ice cream and 4+ cookies. I tip the deliverers and it’s a good experience.
Tonight, I ordered my usual and was delivered 3 cookies, when my receipt clearly says 4. How does something like this get overlooked? Maybe because the people in the shop are on their phones, standing around talking, not doing things to produce their best work.
Now the missing cookie is not really the problem, it’s the customer service. I call insomnia cookies to let them know about the mistake and to see what they’re going to do about it.
The lady on the receiving end was EXTREMELY rude. Extremely. She almost made it seem as if it was my fault that THEY made the mistake. Really? Then she said if I wanted my extra cookie, it would take an hour, really?!
Smh. I’m putting my money into your business and you want to tell me a cookie is going to take an hour? I definitely will not be buying from them ever again.
How incredibly rude and ridiculous to make a valued customer feel like that? In a world where a lot of people are unemployed, I’m employing this company and they want to tell me I must wait an hour for THEIR mistake? Smh.
BOYCOTTED. Get it together.Show lessCleotrappa
Doesn’t save card info!
The cookies are delicious, BUT, the app doesn’t save card info. The whole point of ordering cookies when the urge strikes is convenience! This is twice now I want to get cookies stat and my card info wasn’t there. So totally lost the desire when I had to go find my stupid card and put in all the info.
8 days later... my cookies still haven’t been delivered and when you enter tracking information in the app “oops something went wrong” unable to track your order 😒Show lessSalvely
Profile Information
Finals begin tomorrow and I wanted to order my daughter some cookies. I haven’t placed an order since last semester. The app would not allow me to update my payment information. I kept receiving messages indicating can’t delete default payment. The option to add additional payments was not available. I called the local store and the best advice offered was to order online. Ordering online does not offer an Apple Pay or PayPal option. If I wanted to order cookies, I needed to provide all my personal information on the internet. Terrible app if you need to update information. To order cookies I had to create another account.Show lessNot An App/Game Player
Great cookies. App errors.
App used to work, broken now. I can’t save a new address because of an error that asks me to put in an address when it’s already been entered. I can’t order cookies to be delivered anymore, which means I can’t order cookies anymore since I work at the hospital and can’t leave mid-shift.
Wish the old version was backShow lessdrj038
Late Night Munchies
The main menu advertises one price, but then when you add that item to your cart, it increases in price. For example, the 6-pack is listed for $8.80 on the menu. THEN, when you add it to your cart, it goes up to $9.50. Luckily, I’m a fatty and still purchased, and not only purchased but Googled for a coupon that made up for the price discrepancy due to this error. 10/10 would recommend, but please fix your pricing. But no hard feelings.Show lessCaraBerr
Having some trouble-but the cookies are great
I always seem to have trouble entering in the correct address. I go to my account settings. Enter address, “star” that address as a favorite. When ordering, I can never select that “starred” address. I always write a note to the delivery person and insomnia calls me to confirm every time. Annoying, but it helps that there are deliiooccooouussss cookies at the end of this.Show less111alucia2698432
Efficient App + Delicious Cookies = Customer Appreciation
I used to use safari to order my cookies because we get bombarded with app choices on iPhones but this one is a real treat (pun intended)! The app was super efficient and it took much less time to order than it would have through safari! Sorry Apple. Plus using my “cookie dough” (the rewards cash) was super easy and took my price does drastically. Apparently I order a lot of cookies. Oh and try the chocolate peanut butter cup or the peanut butter chip if you haven’t, you won’t be disappointed!!!Show lessI instagram!
The bare minimum
The app does the bare minimum of letting you place and track your orders, along with viewing your loyalty rewards, but it does not let you use Apple Pay, or even auto-fill using it. All the promotions are still sent through email and cannot be viewed through the app, so while I can order, I still have to do all the other work myself searching through many different apps instead of having the functionality just be integrated with the app like every other quality food service.Show lessTyler Patcyk
Love Insomnia Cookies
Great cookies! I have bought other popular cookies from other stores that are local but why I continue to return to Insomnia Cookies is the great variety of cookies to choose from. Great flavor cookies. Also their cookies remind me of cookies you would make. Their delivery time is pretty good. We are empty nesters so it’s easy and convenient when my husband and I want a little sweet to call and have some cookies delivered verses making them.Show lessMacydime
