Leave a Review Insomnia Cookies
Disappointed
Ordered a cookie after work thinking I’d get it in half an hour, waited over an hour for the tracker to only tell me that my cookie had been baking for the entire time. Then waited on the phone for 15 minutes to be transferred to a customer service line in a different state. The customer service rep only said the driver would be picking my order up as soon as he got back and couldn’t tell me when that would be or how much longer I would have to wait. Now I have to wait 3-5 business days for a refund. Will be using a local business and orderup from now on.Show lessravenhjo
It’s an app to buy cookies from the store
I mean it can’t really be any better, but it can be a lot worse. This app does the job man. It lets you order cookies, shows you pricing per cookies, gives you ordering options, has an accurate GPS mapping service, and most of all.... WORKS. If anybody complains about this it isn’t about the app, it’s about the cookies or delivery which are... separate from the app. All in all I love cookies man and this makes it super easy to order some, know what I’m getting, and the general ETA of delivery. Nice.Show lessDsitalo
Better than the Website
This app is so easy to use. If you’re a college student that is blessed to have an insomnia close by, this app is a must-have. When you’re slumped and craving something sweet, you just gotta whip this bad boy out and order away. Prepping your order less than 3 minutes after your cravings started.Eimilie
App much better than customer service
After calling customer service and going directly to a store, i basically gave up on ordering the supermoon cake because i felt very attacked with rude remarks. The app is the only way you should go about ordering. Less inconvenient and you don’t have to deal with annoyingly rude people. That is all.Show lessTata12345678910
Sets Poor Delivery Expectations
I LOVE INSOMNIA COOKIES, but the app and cookie tracker is poorly designed with no expected delivery time listed on the tracker on confirmation email which makes the tracking process much less helpful. I waited over an hour for a status update for my last order and called the call center only for them to tell me they couldn’t get in touch with the store to find out what happened. My first time ordering was fine, but every order through the app since has been worse. My order today while it showed up very promptly, it showed up while the tracker said my order was still baking even after refreshing it several times bc I wanted to make sure I’d be back from walking my dog by the time it came. I will no longer be using the app to make purchases. Serious updates needed.Show lessFed Up Francis
Love company, app/coupons not working
LOVE insomnia, concept is genius. I couldn’t apply a coupon on my most recent order because of some sort of glitch 😩. 20% off if you spend over $15 but then when you do place order over $15 (not including tax, fees, etc) and the coupon is applied it won’t let you check out because your total is then below $15! Ugh! That’s disappointing.Show lessRNALR
It’s good but some fixes need to be made.
The app is pretty good but there are a few bugs such as: when I try to order my past favorite order it won’t go through because it says I need to enter my name but there isn’t a slot to put my name. Sometimes when I try to do the order the normal way of manually selecting the items when I’m in the checkout menu the address is missing. Lastly if there can be an option to add text alerts when the cookies are on the way and also when the driver is on your street.Show lessCzechlion15
No options not good
There are specialty cookies that I wanted to order and volume and there are no volume discounts there are no box sets or any other way to add them other than one cookie at a time I don’t like that. Also there was a coupon out there for 20% off I tried to use it and the website would not allow it I ordered exactly what it said to order on the website a 2for cookie gift box and yet it would not take the 20% off doesn’t make a customer happyShow lessRatornator
Love their cookies
Overall great experience I have ordered a bunch times with no problems , but the last two times I ordered for whatever reason I had issues. Maybe about two week ago I tried to order snickerdoodle which is my fav and it wasn’t listed on the website , I called but you don’t get the store when you call you get a call center. I was told they were sold out mind you it was 12pm and they open at 11am it’s minor but a little annoying. Hope that not an ongoing thing . Yesterday when I tried to order they didn’t offer delivery service , not sure what that was about still annoying . I still love there cookies and recommend you to try them.Show lessKhloe975784
Over The Top!!
Its hard sending your baby girl away to college but the one thing that makes it easier for me and makes life for her more tolerable is getting warm Insomnia cookies!!
When she gets a warm, yummy delivery she knows that her mom is thinking of her and giving her the next best thing to moms homemade cookies.... Heck She'd probably say Insomnia is better.
Cookies are delish, delivery is awesome and we love everything about Insomnia!!Show lessUr_Ay_Gas
