Leave a Review Insomnia Cookies
Makes my Day
I love insomnia cookies with my whole heart. Any time I’m feeling sad, depressed, lonely, or even if I’ve just not had the best day, I know I can go on the app, pick out something sweet and simple or something crazy to turn my day around. Anyone living near an insomnia cookies should definitely get this app. Quick and easy order, plus it saves your payment info. One of my faves.Show lessKenzieIsCool10
GREAT COOKIES TERRIBLE WEBSITE!
When I have the munchies and I am in desperate need of these crack cookies! The website will not locate my local store ... I would call the local store but if you look up your local store number on google it gives you their 1-800 customer service number to call reps that aren't able to transfer you to the store ... or take your order :( I'm truly , truly sadden by the lack of user friendliness. With all that being said I love these cookies so much that I finally got the website to work on my phone but they defiantly need to do updates .., the website glitches allot especially the cookie trackerShow lessSwishercakes
Can’t figure out why....
The app only gives me a “pick up” option, even though I live well within the delivery area.
UPDATE: Thanks for the reply (weeks after the fact) re: contacting customer service by email, but I’ve done that already too. And after several back and forth emails I’ve determined that your customer service dept just doesn’t care. This is cookie delivery, not brain surgery. This hassle just isn’t worth my time. I am, however, spreading the word about this experience. That is worth my time.Show lessJJG0509
Great cookies! Service is just okay.
I have bought cookies here several times and they have been amazing (almost) every time. A couple times the delivery driver was very late and cookies were cold, but the customer service office was incredibly apologetic and helpful. I do not recommend ordering cookies ahead and picking up because it has never been ready on time. Overall, this is a delicious late night dessert!Show lessMegpeg:)
Poorly designed app
Update: Ordered again and last time, it did not let me sign in with my already existing account. It says no account found but when I try to sign up, it says there’s already an account. This is really annoying. Who are the developers of this app? Why can’t you improve it?
What a crappy app!! I just placed an order and you can’t automatically track it. Once you exit, you lose the order you placed and you need a tracking number. Can’t even log in with Facebook like I did on the website. Now I don’t know where my order is. I want to just cancel it and get a refund. I will never be using this again.Show lessTinypadfoot27
Developer Response
We're sorry to hear your experience with the app was less than spectacular! If possible, can you please email us at customerservice@insomniacookies.com, with the email address associated with your account? This way we can have our IT Team take a look and make sure this is corrected for you!Great app, needs better tracker
I like how the app lets you “track” the progress of the diabetes inducing orgasmic warm goodness coming my way. Unfortunately, if you close out or click away from the tracker page, then the app loses the ability to track. You would have had to written down the tracking numbers. My blood sugar levels are way too low to have to deal with numbers higher than that of a Sugar Rush order. Even through the order history is there, that only allows you to reorder that original order.Show lesstobin517
Developer Response
We're sorry to hear that you experienced an issue with tracking your order! You'll always receive an order confirmation with your tracking number, which you can enter in the Cookie Tracker on the App or on our website! Feel free to shoot us an email at customerservice@insomniacookies.com, if we can ever assist you in tracking your order!
