Leave a Review Mercari
Shipping services…TERRIBLE!
I’ve only bought, not sold on here and love the platform but every item I have bought so far has taken just about a month or exactly a month to arrive! Sellers tell me they are using what Mercari says to use which is FedEx? It is terrible and really has me contemplating whether to continue using this app or not! I wanted to try and sell on here but I don’t think so. I do like the fast pace sales-just need better rules for sellers to get their items out! Or monitor sellers that have posted an item and ditched the app! I’ve bought things only to have to wait to get my money back because the seller is just MIA! App needs time stamp for when seller or buyer was last on. I also don’t like that a seller can cancel for no reason! Nowadays people have their items cross posted so again, have bought things here and elsewhere and then the sale gets canceled because they forgot to take item down on this site! This is the LAST SITE I GO TO if im really looking for something. That’s saying something. Improve and grow and I would be on here way more than EBay or even PoshMark and Poshmark is really bad with sellers being MIA for years and they allow their items to continue to be for sale-BUT-at least there is a last known date on app for the seller so like I said-I’d be here more if it were more user friendly and not just a GAMBLE when you spend money With wondering if it’s going to take longer to get her than if I was to order overseas! LolShow lessbfarqy
*read before downloading* app is great, customer service is not
TLDR: app is great, customer service is impossible to reach and not helpful. If you need more stories do some research and look on Reddit. Stay safe out there :) The app is nice. It’s easy to use and I like how easy it is to look at different sizes versus the other apps that have “my size”. I’ve bought and sold many things on here and I’ve always had a good experience until about a week ago and I wanted to warn everyone about it. I asked to return something (the title said it was something and showed up as something else). I reached out to customer service and if you ever need customer service good luck… they only respond to your email at the max once a day, they have no chat, and every time I’ve tried to call it automatically says they cannot support me. Then I thought ok I’m done with it here, turns out if you want to transfer out the money you made it’s a $2 fee…. So I am just warning everyone to proceed with caution because the customer service is non existent and they are not looking out for you. They tried to blame me for my need to return saying I should’ve asked more questions, but the title was wrong, I even looked it up by the product number since it was new with tags and compared the name of the product versus the name of the listing. If you don’t need to use customer service the app is great, but when you do expect to get no support and no remorse for the support.Show lessEmmrhodes
Great but a dispute option would be nice
Easy app to sell or buy items. Some minor app issues (listing not loading and etc) here and there, but not much of a problem. However, It would be nice if there was a dispute option for ratings. I received a low rating from a buyer with the feed back that I need to improve on my ship time. They purchased an item at night and I shipped it the following morning. Yet I received a low rating with no context other than that improvement feed back. I have proof and evidence of the shipment being sent out the next day. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it’s unfair to sellers, especially new sellers. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of their control or that the rating was unreasonable, then there should be adjustments made. If the dispute option does not seem plausible, then clarification note. In other words, if the negative feed back was ship time and it was included in the rating, there should be an extra note that states the time it took for the seller to ship the item and the business days it took for it to arrived (ex. Seller shipped 2 days after purchased. Item arrived in 5 business days). At least then potential buyers could have more transparency and trust of the seller.Show lessWebtoons😍😍
They locked me out of my account
I have been a seller with Mercari for about a full year now and have had accounts with them for about two years, and I have always had problems with them, but this is definitely the worst problem.
They completely locked me out of my current selling account, and I have two orders that I have shipped out and are being delivered today and I am unable to access anything. It doesn’t help that I can’t even access my old email connected to this account, as I don’t remember the password used. I have already sold these items, and have sold items in the past with no problem. I quickly logged out to check my buying account, to see the delivery date on something, and then tried accessing my selling account and can’t get in now. I’ve done this multiple times so why is this now going on!? Now I can’t access any of my earnings, and have around $120 lying in my earnings that I can’t at least put into my bank account. I have been a great seller, and never once have been reported of a problem, and make sure I always extend wonderful customer service to all my buyers. This is awful seller service that Mercari is giving, and I am recommending new sellers to find another service to use. Mercari is awful towards its sellers, and doesnt care about you. Thanks to Mercari, I will now have trouble paying out my next months bills and have lost 120 dollars. Thanks Mercari, for being a terrible service.Show lessMikomi_
Great Site to sell.
I have a lot of great experience both buying and selling on this site. The website is very informative about the items being sold. They also give a buyer protection plan to prevent items from being sold that don’t meet the description of the seller. My only complaint is that even when you give an honest description, and you place a really reasonable price on a name brand product to avoid authenticity, because of the extra cost. Macari always sides with the buyer when they use this excuse for wanting to return. Coach will not authenticate any of their products and if A receipt is present from the purchase I feel the buyer should have to keep the purchased product. That’s why I have stopped selling on this site. I said no returns as is , placed at a really reasonable price. Sorry I just feel there are too many loopholes that give the buyer means of returning, even when they change their minds. They can use any of the other excuses to return. Other than that it’s a great way to buy and sell unneeded or unwanted merchandise. And a great place to purchase things you may need. The shipping is sometimes alittle high. It sometimes pays to buy from other sides that offer a smaller shipping rate.Show lesskensleydallas
Okay but be cautious buying used electronics
I purchased 2 Ooma Telo devices from this platform, both were defective. Sellers claimed the items were “like new” or “used” but “functional”. Upon receipt of the items both were found to have some type of hidden internal electrical problem that prohibited the devices from communicating therefore they were “NOT functional”. I would recommend caution to Buyers because of this. Make sure Sellers are qualified to insure the electronic item is indeed functional as advertised before purchasing. I will say that Mercari does have a purchase assurance policy and promptly refunded my purchase when notified. They only give you 3 days which is not enough time to determine the quality of purchased electronic items if they will require some type of setup process.
They list a lot of already “Sold” items, outdated, expired or items no longer available. I found this to be disappointing when I found a great item I wanted to buy but the Ad was several years old the item was not removed from their inventory. Mercari should require their Sellers to reaffirm their advertised items at least periodically to make buying experience better.
This platform would be great competition for eBay and other auction type merchants, sellers, traders, buyers & shoppers if they would fix those issues. Hopefully this App will improve soon if Mercari takes note. Thank you.Show lessJJMM1776
Best Sales Platform Hands Down
If you’ve considered selling items online, or buying from the second-hand market, this is by far the easiest platform to learn on. The user interface takes care of both the buyer and the seller. Listing items are easy, and Mercari gives you an automatic suggestion for your listing price. This helps you see what people are paying for your item, which ultimately leads to quicker sales.
I’ve drastically supplemented my income by selling everything from comic books, trading cards, and even action figures. I know about 5 people who go even further and sell pottery, kitchenware, shoes, and video games. We sell to the Mercari community, and I buy from the Mercari community. Choosing who to buy from is made easy due to being able to see the sellers reviews.
Prepaid shipping is cheap and the buyer protection is a great. Mercari provides articles and forums IN APP to help walk you through everything from listing, packing, and getting paid. I’m not sure about the experience of others but when I request a payout through direct deposit it’s never taken more than 3 days. I tried selling on OFFERUP and it took me 28 days to get paid $50, not to mention the scams and spams I had to deal with. Mercari has been nothing but good to me as a seller. I’ve made good money, I have repeat customers, and have had an overall great experience. Hands down an EBay killer if they keep up the good work!
- Slippy CollectiblesShow lesswhoeverrunsthisappshouldburn
Cancellations
Mercari is a very good platform to sell on. It’s not perfect, but with how much I’ve sold on it I can’t really argue with some of their shortcomings. However one problem that shouldn’t be ignored is cancellations. I have two examples of when these have messed with my account in bad ways. At one point I sold an item, had it packaged and ready to be shipped out. 15 minutes after the buyer made the purchase, they decided to cancel. This cost me money due to the packaging being ruined and my listing being deactivated and pushed to the bottom of the search results. Yesterday, I bought a big ticket item of over 220 dollars. I used a debit card for the purchase. Hours later the seller canceled the order, and causing the money to be stuck in review before it will make it back to me. I’ve known people who have had issues like this in the past. The only way I see that the problem can be fixed is if the person who make the cancellation, whether it be the buyer or seller, is for Mercari to charge them 5-10 percent of the purchase price and either give it to the person they screwed over, or just keep it for themselves. Also make this aware before a sale is made to deter people from doing this. I will be happy to change this review if something is done as almost every other thing about this app is great, thanksShow lessGabbyDaMermaid
Bundle Feature is a Necessity
In everything Mercari does and all the opportunities it provides for its users, Mercari is a perfect service. It’s allowed me to take an unpaid internship without worrying about making money to pay my tuition bill. It’s the best income I’ve ever made for the amount of effort I put in.
The only thing that would make this service immensely better is the ability to officially bundle. I had a situation where a customer wanted 9 of my listings, and I of course was willing to give her a big discount because I appreciated that. I also wanted her to save on shipping, because of course every listing also sells a shipping label. In order to fulfill her bundle, I made her a personalized listing that included all of her items and priced the items and shipping accordingly. Unfortunately, she was unable to navigate the service and find her listing, as I believe she’s new to the service. Instead, she just bought two of the nine, and paid full shipping for both. Now I have to ship both in separate packages to accommodate the tracking of the order, and now she paid $8 for two packages that will arrive on her doorstep on the same day from the same sender, instead of paying $4 for one package.
The only solution is to build a bundle feature for the app, and I think both buyers and sellers would benefit immensely from this.Show lessAnnaofArendelle3
I Don’t Understand
Overall the app Itself is great and works as intended. The only issue I have is if you plan on taking any money you make selling on Mercari and sending it to your bank account. I added my account info and tried to send my balance to my account. I was wondering why it was taking so long to transfer and saw a notice that said “Transfer was cancelled by Mercari” which said my account # was wrong in which I was charged $2 fee. I checked and my account number correct, so I decided to eat another $2 just to get the money transferred to my card same day. Transaction went thru but when I went to transfer again later it says that I cannot use that account to make a transfer. I added my other checking info in which the transaction was later cancelled stating my account info was wrong in which I was charged another $2. I had one last account I usually just use for bills in which I added my info. Again the transaction was cancelled for wrong account # which was actually the right info and I was charged $2 again. So from what I’m suspecting is they really want you to keep the money you make within the app and spend with them so they can get their commission fee. If you try and transfer out to your bank they will cancel the transaction so they can get their $2 fee. Never had any issue like this with no other sellers app.Show lessOGBigWorm
