Leave a Review Mercari
Limited & Threatened My Account, Took Forever To Retract
After using Mercari for a year, I’ve never had an issue before...until now. Back in February of this year, I ordered an item that was marked as picked up at the Post Office in the tracking, but I never did so I contacted Mercari Customer Service which told me to contact USPS. After filing a claim, one month later they told me to dispute the transaction with my card issuer, which I did thinking it was the last way to get back my hard earned money.
A few days later, I planned to buy an item (for a bargain) which landed on a Sunday, but when the day came I received a notification that Mercari limited my account & threatened to close it permanently unless I canceled the dispute. I could understand that since USPS was at fault (which is a whole other nightmare). I’ve worked very hard to gain a good reputation on my profile so I sucked up the $80.
Worst part of it, they took so long to reply and they even asked for proof. After providing a screenshot of my bank letter I still had to verify my identity, and took several more days. To add insult to injury, the item I planned to buy was sold, 23 hours before I was cleared! If they had only moved 1 day faster! Overall I’m EXTREMELY frustrated and angry. Mercari completely lost my loyalty.Show lessTony_Baloni915
Finally a selling app that works
I love this app! I used to sell on eBay and Poshmark, and although I do still shop on those apps, I hate selling there! Nothing sells! Or if it does it takes forever and then the fees are so high, especially eBay, who I obnoxious in the fact that only “promoted” items sell for me and then increases their fee.... it’s not worth the effort. I’ve sold 7 things in less than 2 months on this app! The market here is not completely saturated yet and hopefully it won’t get that way, but it’s great. Unlike Poshmark, you can message people, and unlike eBay, it isn’t overrun by stores.
There is one flaw I’d like them to know about though and it’s a loophole that shady users are doing. What happens is someone will purchase an item from them, they will say that they shipped it when they haven’t but they confirm that it’s shipped on your app, which will then prompt the buyer to accept the order thus releasing your funds to them when you never received the item. So they get your funds and you are left losing your money with no item to return. Luckily they didn’t get my money because I did not accept the order but this person sure tried to get me to through messages....only to cancel the order when I requested tracking info. I’m sure they have fooled others though sadly.Show lessbubbles@8(.,!87
The app is ok but search terms are problematic at best
I use the app pretty regularly when I can’t find something on eBay or offerup but I constantly run across issues with the app from search results changing based on how you sort, limiting listing to a certain price if you sort by lowest price(even if you know there are listings that exceed the price the search is ending at when you’re scroll down) and even listings disappearing all together(like switching from newest to best). The other annoying item is searching for more generic terms but still specific enough to be for a specific sub category. The search terms are not yielding correct results like typing telescope yields 90% of the listings for binoculars, spiting scopes, etc. with no ability to remove key words from the search to further filter results like I can do on other sites/apps and the search filtering process just lacks the intuitiveness I would expect for search algorithms. At this point I would even request a sort by highest price just so I can find what I’m looking for quicker than having to scroll through hundreds of listing for low prices items that aren’t related to my search only to find that the app will no longer display the rest of the listings that exist for that specific search term because of the amount of $5-10 items that really don’t relate to the terms I’ve entered. Would also appreciate even more sub-category options to filter terms as wellShow lessJaycetify
Wasn’t expecting
Let me start off by saying when I was just buying stuff the app was perfect. Everything I received was exactly what I wanted and if it wasn’t I returned it no problem
The problem didn’t start until I started selling so I’m in the military and just moved duty stations I changed my address yet I sold some shoes and they didn’t fit the individual and she returned them yet the address was still my old address I had deleted over a week before. So I never got my shoes back yet she got her money back. So fast forward I made another sale the items sold when I went to get my money in order to get an immediate direct deposit I need to verify I am who I am but to get in 4/5 businesses days I don’t which seem pretty goofy. So I went to verify my drivers license and they denied it because my address isn’t the one I have now mind you I’m in the military so my address changes frequently so driver’s license stays at my home of record which doesn’t expire till 2025 but instead of verifying MY FACE MATCHED THEY SAID THE ADDRESS DIDN'T MATCH SO I TRIED MY GOVERNMENT ID BUT THEY DIDNT ACCEPT IT. Tried a deposit in 5 days didn’t accept my account info basically I feel like they want you to use your money only with the app their costumers service is the worst they seem automated because I explain the problem and they give general answers or steps so now I have over 400$ just on the app and can’t get it and I just want my money so I can delete the app because it’s ridiculous!Show less_RaeLambbbbbb
Great for buying wish had more settings
Love this app for buying (I’ve never sold on it). I do wish that there were more settings for saved items/searches. Like a filter for saved/liked items with “free shipping,” items that people have put offers on that are pending so people have a chance to offer more, etc. I also wish you could see dates items were posted. I feel like some people post items and then never come back on Mercari. I’ve made offers and written messages to people with no response about if the item is still available. Or maybe a way to see a sellers last log in so you know if they are still active. Also wish there were ways to get cheaper shipping. A fabric purse shouldn’t cost $10 to ship. Maybe coupons when you spend so much or credits, etc. it’s a real deterrent. Last, I wish once you made an offer, you could raise it, it doesn’t let you until it expires or declines. Also, would be nice to be able to retract an offer after a few hours because some sellers just wait for them to expire and so you can’t make offers on similar items because you have one pending the seller either ignored or didn’t see. So say after 5 hours you can withdrawal your offer if you choose.Show lessAsh311
Confused
I find that this selling and buying is really great great Friday lotta great stuff lotta great people but it’s very confusing because if you buy a product or something and you think if you purchased it and then it doesn’t show up for days on your page and then you’ve been charged for it but it never shows that you’ve purchased it it shows sold but not to yourself so I am very confuse there’s been a lot of debits taken out of my checking account but nothing showed up I was very surprised that something showed up I didn’tI was the buyer I was almost going to purchase it from another person so I get very confused about that part so my car is great but the way they run it I think it’s a little bit I don’t know I don’t want to say bad night it’s just confusing to me I still have over charges in my account and I’m not sure whatthsy are for ? You can’t get anyone from Mercari to communicate with you it’s always a question answered by question answered my question so the communication with my car he is not great it’s the people that you work with that are wonderful they are the ones that show me the ropes and I really appreciate it so I don’t even know how to get in touch with Makari I guess her email to say hey what are these charges because I had a credit and I didn’t even use it all but they took it all so we’ll see. I will finish up my transactions and I will not work with Mercari anymore and as soon as I get my banking squared away with themShow lessbella 1965
Almost perfect
I really like mercari. I don’t even mind the fees too much, because I appreciate the built in security for sellers and buyers. However there are a few things that allow scammers to get around. First thing. I ship someone and item, they said they want to return. I get back a package from them that has some garbage in it and they got their refund and my product. Refunds should be able to be reviewed by sellers same as purchases by the buyer. Secondly, we need to be able to rate someone who forced a cancellation. I bought an item and after a week the seller told me that they had a better offer and if I wanted to pay 20 more than they would re-relist at a higher price for my to buy. If not then I need to cancel the order. Either way they weren’t going to cancel it because they didn’t care how long my money was held for. This should be something that I could have left a review and warning for others. Lastly, please give us an option to put an item on hold for people until a certain time. If the person fails to purchase by that time we should be able to review or it should be an automated “this person failed to purchase a hold” left in review section. If the person does purchase on time then the review should say “this item was on hold” and that way others see that the buyer follows through. These are just a few things I know bothers myself and many other sellers. Thanks for listening.Show lessCmRage
Mercari don’t be ebay!
Watch your coupons guys. I earned a $20 coupon for listing a certain amount of items in an allotted time. My coupon said it expires 9/22, and it was there until I clicked on it to use it then it disappeared and I questioned the ones in charge and was told figuratively oh well get over it, better luck next time. They said it expired on the 21st but my coupon clearly said 9/22. I received a message on 9/19 saying it wAs going to expire the next day, which also didn’t make any sense. They’ve never done this to me in the past so just be weary. Ebay has better customer service. I didn’t do anything wrong, the screw up was on your business end, take responsibility and fix it. That’s customer service.
I love mercari and I prefer it over ebay for the simplicity. Mercari is becoming a big deal now so with all the money rolling in I guess it’s time to throw in some extra fees; fees, the same way ebay does with their own company PayPal, and the exact same amount mind you, this way I don’t run screaming for the hills.
When I’m scrolling through a seller’s list of items for sale something “always” and I mean absolutely every single time since I started on here over a yr ago a glitch! Boop! Just like that I’m thrown off the site completely sometimes to my home screen and other times if it gets real frustrated with my scrolling it’ll knock me out to my lock screen!!! and I have to start alllll over. I can’t ever get to see everything.Show lessWeenerbeaners
Developer Response
Sorry about the Homescreen issue, we will pass this on to the appropriate teams and get this solved for you ASAP! thank you for the honest feedback we appreciate it! -MRMy Go-To for Selling!
I love Mercari! I started using it a little more than two years ago to share my items with a different audience than eB**. I’ve made over four figures on the app, it’s a great side hustle! The app is easy and straight-forward. I can list multiple items seamlessly in just a few minutes. They don’t force options on you or change your preferences after a couple of weeks like other sites. I prefer it over other sites I use to sell.
I’ve never gotten the short end of the stick in sale gone wrong. Their customer service is always willing to help out, respond quickly, and do what they can to make sure the deal works out in my and the other party’s favor. Even when my mailman never delivered an item I ordered, the Mercari team gave me a credit for what I spent on the item and allowed the seller to keep their earnings as well. I’ve never had any issues!
I hope they keep up the great work and keep things the way they are if they’re working well. I know they surveyed users on some new features, so they’re always looking for ways to improve. Just keep in mind Mercari team: if it’s not broken, don’t fix it! You’ve got a good thing going here. Keep listening to your consumers and chugging along and you’ll be a major competitor!Show lessog95
Great way to start out
I absolutely love selling and buying on Mercari. I highly recommend selling on here first if you start to sell anything. You don’t have to pay any listing or promotion fees like eBay and they only take a 10% cut from your sale which is decent. Any problem I’ve had from selling or buying, Mercari has always handled it with care. Especially with packages. Which is another plus since if you buy their labels from them you’ll get covered by their shipping protection program. I’ve had packages damaged in transit on eBay and they told me they couldn’t do anything about it because it was a postal issue and guess who was out of $80 plus? On here I had an issue where a package was lost in transit and I was protected and still got my money that I earned and the buyer received a refund. Which is great because you don’t have to deal with the stress of worrying if you’ll get your money. Another thing too is to buy the labels through Mercari. They’re already discounted compared if you were to buy them full price and trust me, shipping can be pricy. Make sure to have a shipping scale though. You don’t want to have your package returned or charged more because there wasn’t enough postage. Overall, a great place to sell and buy and you can do it without stressing.Show lessvanillaskyline
