Leave a Review Mercari
Kinks need to be worked out
Started using this app.
The good - Easy to use and I think they charge a reasonable fee.
The bad - If you have a problem they are not responsive. They will reply to your inquiry but not attempt to resolve the issue in any way.
Example - I purchased an item from a seller. After many days I sent a nice email asking if they’d please mail the item. Several days more I’m informed the seller cancelled the sale due to “defective item”. No communication to me from the seller. I wanted to leave a bad review but “unless the sale is completed you cannot leave a review.” Now a week later the seller has relisted the item at a higher price - it’s obviously not defective so I again reached out to Mercari to ask them what actions they would take against the seller or if they’d allow me to leave a negative review. They told me to report the seller to which I explained that was what my email was intended to do. The seller intentionally blocked me before canceling the sale so that I couldn’t report her through their regular channels. The seller has a five star rating but obviously does not deserve that. I think the customer service should not allow them to resell an item at a higher price when they canceled such item from a completed sale. And they certainly shouldn’t allow them to continue to have a five star rating. Someone else said this is a common occurrence. Maybe my relationship with Mercari will be short-lived.Show lessFivestarbuyer
Customer service needs improvement!!!!
The app does what it needs to and works well in terms of selling. However, the customer service needs to be better. The one time I reached out to them was due to a bad rating I received. Mind you, you can’t see that rating until you’ve rated the buyer. They left me a bad rating claiming the product was damaged and used, which it wasn’t, but the buyer made no attempt to reach out to me to rectify the situation. Mercari customer service told me not to be discouraged and continue selling bc it’s just one rating. They should have reached out to the buyer and have them send proof of the damages the buyer was claiming. Their msging system won’t allow you as a seller to do so. Or at least let me comment on their rating in attempts to rectify the situation. Honestly, something other than we can’t do anything about this. What’s the point of customer service then if not to help sellers and buyers with things like this? Also, I have friends who have had their photo listings stolen by other users and they reported to mercari. Same response of we can’t do anything about them, just block them. Blocking a user doesn’t prevent them from viewing your listings, only from msging & buying. My friend was also harassed after reaching out to the person asking them to not use their photos. What does mercari customer service do? Nothing. Point is, if you ever have a problem don’t expect mercari customer service to help.Show lessC Wren K
Mercari Ripped Me Off
I downloaded Mercari after a friend told me about it. I noticed they had a referral bonus that when I refer a person they get $10 off when purchase first item and then I get $10 credit. I decided to tell a bunch of friends/family and we were going to do an outside white elephant party where you wrap gives and open them where you can then steal gift or open a different one. I ended up getting 7 of the people coming to party to use mercari. I was then going to use my $70 credit to buy a big gift and put into the mix to make it exciting. However, when I started getting my referral credits, Mercari froze my account. I tried to reach out dozens of times to get it fixed but then ended up not responding. Then when I got a item I actually purchased for full price $65, it was broke. Ironically, mercari also made it so I couldn’t respond to seller to let them know and I could not submit that it was broken to mercari. I again sent multiple responses to mercari through help tickets and got no response. The only option I had left was to tell credit card company not to pay until situation is fixed. Instead of fixing mercari deleted my account and now I have a broken item and no help on what to do with it. All my friends are going to delete their apps. This is why I was hesitant to switch from eBay. I also was planning on selling through mercari and instead of eBay as well but wanted to test it before I switched. I am glad I did a trial run first.Show lessbcfsjvcyhh
I LOVE THIS APP!
I love to shop at cheap prices and this app helps me with that. It’s kinda like eBay in a way but I feel it’s better at keeping you from getting scammed. All items I’ve seen on Mercari(granted were funkos and animal crossing items so far) were all pictures you take from a camera and you could REALLY tell it was taken with a phone camera 😂. I like that if you have an issue with your order then the app doesn’t pay the seller(not that I’ve had any issues so far. 100%been ok). App is very good at keeping communication clear and also has automated questions you can send to sellers before buying. I recommend if your looking for stuff at a cheaper price. There’s filters so you can find items that are new or like new if you don't want something used or looked used. There’s no bidding either(that I know of) which I appreciate because that’s one of the things I don’t like about eBay. With Mercari I can just buy the item if I want it and not have to fight with others or wait four+ day’s for it to tell me I won and got the item. Mercari also has deals you can add to your cart that can lower what you pay by a decent amount. There was this one item I was look at that was like 23-25(?) and I could get it for 18 by just pressing on what discount I wanted. All in all I recommend this app. It’s how I finally got my Alexei Funko Pop(stranger things)!!!!Show lessTaeyeonGarcia
Best Selling App
I’ve used other apps like Poshmark, OfferUp, Craigslist etc. and this app is by far the best. The selling process is simple and streamlined and doesn’t require you to meet with anyone in person. Poshmark is more of a social selling app, where you have to get lots of followers and participate in selling parties etc. which was stressful and overwhelming. Poshmark was something I had to constantly keep up with because the app notifications were nonstop by the dozens every ten minutes notifying me of new followers and likes and selling parties I could join, and I never made a single sale. Mercari is so much simpler. You just post an item, and someone buys. They walk you through step by step what to do once you make a sale, from packaging to printing the label and exactly where and how to ship. If you have a question or an issue, the customer service team is friendly and efficient with their response. Mercari is actually a lot of fun to sell on. I have made quite a bit of money selling everything from clothes to jewelry to home decor to makeup brushes... you can pretty much sell anything you can think of! They offer great protection for the buyer as well, with many opportunities to make sure you don’t get scammed. They hold the money in limbo for three days until you make sure you get what you paid for. Five star app all around. Thanks Mercari!Show lessMaddieBabyFirefly
Great for buying or selling but not for problems
I have had a great time selling and buying on this app, good prices and friendly people, but recently I sold 2 items that U.P.S had messed up by putting two different products in two different boxes, so one got the right label but wrong product as well as the other person. So the purchaser told me that I had sent the wrong product ( not my fault u.p.s put the wrong product in the wrong box) so I tried doing the normal thing witch is refunding, asking for the product back so I can get this right. Once I refunded the product, the chat ended. So I couldn’t contact this person to further fix this issue. After not getting any help or guidelines from mercari on what to do with this kind of problem( like if they have to send the product back so I don’t loose my product or money) I asked if I could give them my phone number or address to make a proper shipping label. Then I get a notification from mercari that I made a prohibitive statement. So after getting no help from mercari On what to do, if the person has to send the product back or if a shipping label will be provided to the customer to send the product back and if it will be paid for I’m left with getting a warning and my chat delete. Thank you for no help and for me possibly loosing a product I spent money on and went out of the way to go get .Show lessliloddest
Terrible customer support!!!
Omg!!! Who in the hell runs this app???!!! Why is it impossible for me to talk to anyone human???!!! This is absolutely ridiculous. First of all, I love the way things sell on Mercari; however, when you have a problem (because you will) no one is there to help you with it. There is no live support or human representatives to talk to to fix issues you are forced to figure it out on your own. Secondly, why in the hell should sellers have to wait 3 days for a buyer to rate them to get paid???!!! This is insane- the buyer gets to do whatever they want with your merchandise and you have to wait until they feel like rating so you can get what’s rightfully yours???!!! I just don’t understand where that makes sense. If you say something in the messages that allegedly violates policy Mercari quickly responds to the message and immediately erases it- but if you try to call they hang up in your face... this company must be run by monkeys. The app overall is a good app but the customer service is invisible and it’s impossible to be a good company without good customer service. Why can’t I talk to someone Mercari??? Is this site owned and operated by one individual??? As many fees as you guys take out you should at least provide adequate support. Please fix this issue or I’ll just have to use other avenues to sell my items.Show lessSIRKEEN75
Why do we have to give a star?
A complete scam. Customer service people. I sent out a big item with $300 and the buyer Rakow ( not real name) said she accidentally received a gel foot sole by accident & since customer service doesn’t ask u nothing they supposedly have a team that gets together and makes decisions with not 1 ounce of yr side . They exacted it and now I’m out $ and the item. When I got mad and kept Contacting their “customer service “ the closer my account after 244 5 star sells & 1 4star ! If yr a con artist this is yr website and if yr a hard working American stay as far away as possible. The better business bureau told me that they have a lot of violations. If u think I’m just some angry person then go to google mercari bbb and reviews there r hundreds of stories by other pple who were scammed by mercari cause I don’t blame the con artist that’s their job I blame the business that treats their sellers like dirt sellers that broke their backs 4 them only to be stabbed in it! Seller beware and buyers to. They didn’t even make the list of places to sell on & they have been open and running for 9 yrs now that should tell u everything right there. They also place great ratings cause I had to erase my review to a seller on here that I didn’t put here and it was a nice review about the seller and they edited it to look like I said that about them con artist all around. STAY AWAYShow lessJenna heaven knows
Hit and miss
It’s pretty convenient to sell things on this app, but buyer beware. I’ve purchased eight items from this app and have had issues with three. One shirt said new without tags and arrived quite worn and covered in animal hair. After requesting a return via the app, Mercari told me to keep the shirt and gave me a refund in the form of credit with a 30 day expiration time. (Annoying but ok, would have rather had my money back.) A couple porcelain figurines arrived broken. The app didn’t give me a return option so I called Mercari (12 minute hold time). They sent me an email to which I could respond with photos of packaging and damaged items. Upon reviewing the photos they agreed to refund my card and did so in a timely manner. That’s not the end though, UPS sent me emails about needing photos of box, tracking, broken items, etc but with no easy way to upload them. Eventually just called them and gave them a verbal explanation of damage and appearance of box, etc. Third problem item is duvet covers for a twin bed with significant shrinkage (not noted by seller). Again the app is not giving me a request a return option so I’ll have to waste time tomorrow calling them. Hopefully they will approve the request.
The sellers on this app seem to be more shady than sellers on the other re-sale apps I use (PoshMark and eBay). I’ve had minor trouble with those sites, but my success rates as a buyer are way better than 5/8.Show lessSRNA until 12/12!
No Seller protection
I sold a Louis Vuitton speedy in fair condition for a fair price. The buyer changed her mind about the bag. All sale are supposed to be final , unless the item was different than described. Well the buyer decided to slash 3 of the 4 corners of my bag , in an attempt to get a refund ,,based on the slashes not being disclosed in the description. They were not disclosed because they did not exist. Mecari immediately approved the refund and issued the refund before I was able to dispute it. Even tho I immediately disputed it once the bag arrived back to me and I saw what she had done. I have been back and fourth with customer service via chat on the app. Which is not live. So I wait and wait and wait for a reply each time I pled my case. Long story short,, there is no protection for you as a seller. This person could have sent me back a bag of jelly beans ,,, but as soon as the item is marked delivered,,,, case closed. The criminals and scammers that may be using this app also get your name and address from the shipping when you sell or buy something. Which in my case is not so bad because I plan to take this person to court. That’s if it’s even a real name. Mercari has been no help at all. I’ve been sent messages apologizing that the transaction did not go as I would have like.... uh no it didn’t. No compensation for the damage to my bag. If you sell anything at all... don’t let it be anything of value. If you buy something, you’re still taking a gamble.Show lesscoricorin
