Leave a Review Mercari
USPS Kills this app
I want to give this app 5 stars as it protects the buyers and sellers from fraud. It’s gaining popularity and you can find an enormous amount of deals. The reason why I gave it the title “USPS kills this app” is because my local USPS Mail carrier thinks it’s ok to mark my delivery as delivered and I always get it a few days later, mind you, you only get three days to rate your seller before your payment automatically gets released to the seller. Yes Mercari is the middle man here and doesn’t release the payment to the seller until you check your product out and give them a thumbs up by way of rating the seller (awesome). You can now see how having a mail carrier like mine that thinks it’s ok to mark deliveries as delivered beforehand, especially when there’s a chance you are nearing a holiday!! You can hold your breath and throw some salt over your shoulder to hope your item is as described by the seller because one day to review may not be enough (but better than nothing I suppose). Mercari does try to help you though, if you contact support and let them know you haven’t received your item even though your mail carrier says it was... and stay on high alert looking for your item to review and rate... they will actually hold the funds for you until you receive the item.
Hope this review helps someone who is experiencing the same.
Thanks Mercari for understanding.Show lessSUbdUNE
Great Shopping, Great Selections, Great Customer Service
I joined Mercari several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, Mercari backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know Mercari has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature Mercari offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days Mercari allows. And to package nicely ...Mercari set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!Show lessStaceyAnn78
RATING SYSTEM NEEDS IMPROVEMENT
I like this app and I have sold quite a lot of things on it. Even things I never thought I would be able to sell! However, out of all the apps I sell on (Vinted, Poshmark & Mercari), I do not like Mercari’s rating system.
It seems flawed to me that people can give you less than a 5 star rating but not have to explain why. When I receive a random 3 star rating without any explanation, I would like to know the reason behind it! I take pride in having 114 5 star reviews so I want to do everything I can to fix the problem or know feedback when I am given a rating less than 5 stars. I would like to be able to have a chance to defend myself or figure out the reason why.
So, a seller rates me 3 stars then blocks me so that I can’t message them to ask about it, or buy anything from their closet even if I wanted to. How is that allowed or even considered fair? It’s kind of an unjust rating system. Especially because you can’t see what you have been rated as a seller until the buyer rates you. You could be rated 1 star by a really rude, unfair buyer and not know it until you have rated them 5 stars. I feel like the rating system could definitely improve in that if you leave less than a 5 star review, you should have to actually write out a reason why and give the person a chance to explain (like on Vinted) instead of just leaving 3 or 2 stars.Show lessAutumnh1010
Best selling app
I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!Show lessCKLJ4
Liked items and searching users by account name?
I absolutely LOVE LOVE LOVEEEEEE this app?!!!!!!! No joke, it’s legit the BEST APP TO SHOP ON!!!! I’m literally on this app every single day...haha I don’t get on Facebook at all anymore even, because of this app! But I really only have a couple small issues with this app.
To start off with and I’m not sure if it’s a big issue or what it is but going through my likes items and when I click on one then go back to the liked items list is for whatever reason puts me either completely at the front of the list or right there close to it?! NOTHING IS MORE AGGRAVATING than to be so far into your list (it literally takes hours...) just to have to carefully scroll through trying not to click on any (which the reason why I’m scrolling so far back in the first place is to find the items to relike them back to the front of the list)
Which brings me to question; there’s literally no other way to make the “likes items” other than this way it’s being done now? Like I don’t really know what other way to do it but the way it is now makes it extremely hard to go back through and look at the items I’ve saved..
The 2nd is searching things!! Why on earth can’t you search a user by either their email or by the name they’ve givin on their account???? Other than those two things I have absolutely NOTHING remotely close to negative about this app! I LOVE IT!!!!!!Show lessKasha;)
Works great but could use a few tweaks
I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)Show lessputer0524
A lot to Catch Up On
We are only one month or so into Mercari after successfully selling in eBay, Poshmark and another large platform. These platforms are all pushing high quality photography with white backgrounds with improve search engine results along with the quality of the overall platforms. We have listed items to Mercari in the same manner and on two occasions had our account deactivated due to “stock” photos even though they are actual photos. In addition Mercari allows stock images provided there is at-least ONE actual. To add to the frustration you cannot get live support to resolve these things and are left with an inactive account that’s unable to generate revenue. Furthermore we have been contacted by more scammers requesting personal calls and people requesting to purchase items for 75-90% less than the market value and greatly discounted listing price. To add to this we even get messages from Mercari to discount items 50+% or greater to “make the sale”!? I believe we will soon be deactivating this account ourselves and focusing on platforms better suited to handle high level selling. It’s unfortunate as we had hoped that Mercari would be a platform to sustain more growth. Unless we see a serious uptick or support from Mercari improved we will remove our 500+ listings and move on....Show lessMBOutfitters313
Okay so this is kind of annoying
I have dealt with two people so far that do not rate, what so ever, at first i had to wait 48 hours and then Mercari would send them a notification. Now I have to wait 72. It is really frustrating having to wait over a week for the person to receive their package to get paid but then I have to wait even longer for the person to rate me and the fact that I have to wait even longer for them to rate in order to get paid is so dumb. Not does that take forever but once you transfer your funds to your bank account that in itself takes anywhere from 3 days to a week. So you don’t end up getting paid until like a month after you sell something even though you have done your part. Not only that but you as a seller can’t rate a person at all when Mercari sends the money through if they don’t rate. Therefore, there are most likely so many more people that don’t rate and you will never know because your not allowed to rate a person once the transaction is complete. I should be able to rate someone if they didn’t take the opportunity to rate me so I can get paid. What’s even more frustrating is when it’s the people who have sold items before, who know that you can’t get paid until they rate you and they still don’t rate.Show lessRachel with iPhone
Best selling app
This app is great to sell and buy from! I’ve sold many items such as clothing I no longer wear or decor that’s no longer used. And in return I can use the balance to buy new clothes from the app. The shipping is high, which is why I always keep my prices super low. There’s always room for improvement in the app. It would be nice to send pictures of my items through the messages, I needed to send a picture to a buyer after she bought something because I noticed a defect with the product I didn’t see before. She asked for a picture but there was no way to send one to her after she’d bought the item. So I had to cancel the transaction, edit the pictures and wait for her to be refunded so she can repurchase. Maybe if there’s a way to take pictures through the messages section, that would be great! Especially if someone wants more pictures of a clothing item that you may not want to add to your listing, you could just send the pictures through messages! Also, it would be nice to use another system of payment, such as sending checks or using paypal! I’m too afraid to give out my bank info so I just use my earnings to purchase through the app! Other than that I’ve no problems with Mercari, it’s a great selling app with a good system!Show lessSadie Nicole
I really tried
So let’s take a stroll down my latest adventure with this app. I downloaded it the other day and have been looking around it until I found something I wanted to buy. Low and behold I found something I want. So I have to input my address for shipping and obvious reasons, ok that should be easy! So I go on and put in my info and hit finished . . . Cannot find address.. ok weird so I try it a different way and then a few others changing 1s to ones and so forth but still the same result. Alright so I’m a little flustered by this but let’s see if I can get help from their help center. Now brace yourself this is the part that really put my privates (for the kids) in a vice. I searched the help center for this problem didn’t find it so I checked other areas of it to no avail. Ok so then I click contact us thinking surely they can assist me directly. But guess what, it takes me straight back to the help center!!!! No email no phone number to contact not even a recommendation to their website ( if they have one) NOTHING. I really took every step within this app I could think of and they proved to me their customer service ranks lower than any I’ve ever had the pleasure of being able to contact.. So GL
TLDR- Id rather be put on hold with Comcast all day.Show lessHolyFisholy
