Leave a Review Mercari
Favorite selling app
I use and have tried using many selling apps. This one is by far my favorite for many reasons. I've been using it for about half a year now with over 300 reviews. The percentage they take may seem like a lot at first but it's definitely worth it. I like that when people make offers it's easy to communicate with them through private message instead of all conversations being public like some other apps. It's very easy to list, and I can quickly list items now that I'm used to it. Every time I've had an issue with a transaction or a question, they've quickly responded back (even on weekends). It's not an issue to me that there's no number to call because I always get a personalized answer to my questions. This selling app by far has the most superior customer service.
Even though it's my favorite, there are some flaws.
Areas to improve: 1. sometimes the app takes a while to load when first opening it (pictures won't show). 2. It would be helpful if they started some kind of authenticity check for very expensive designer items. 3. It would be nice to have a cheaper shipping option for under 0.5 lbs (categories for 0-0.5 lbs, 0.5-1.5, 1.5-3, 3-5, and the rest of the current categories). I usually have to do my own shipping for these items to help buyers with cost but this takes more time obviously.Show lessLizaLiza Seller
Developer Response
Thank you for taking the time to review and for the thoughtful feedback! -CDAMAZING... But this app was better before recent update
This app is great for selling and buying! You can find a lot of amazing and unique stuff for REALLY low prices. Selling is simple and straightforward. However, before the update sellers were able to view and reach out to people that “like” their items. Giving sellers the opportunity to follow up in effort to make a sale and/or offer discounts. Before the update, buyers were able to view the tags that sellers used to draw them in. When buying an item, I felt the tags gave insight to details that weren’t necessarily included in the title or description...As descriptions can often be too short or uninformative. I also noticed, and this may not be related to update, but the app would give a coupon for $1-$5 off or 5-10% off any item once you have sold an item. I think it was an insensitive to use seller balance to purchase on the app. When I was getting coupons, I was almost always feeding my balance back into the app by making purchases. Now, I haven't been getting them anymore so I've been transferring balance to my bank account. I think this app can wipe a lot of others completely off the map because it's just far more user-friendly and prices/seller fees/shipping is so much less! Overall, I give this app an A+ but BEFORE this recent update, it was much better.Show lessbri💃🏻
I love this Selling App!
Previously, I had been using eBay to sell items but kept coming up in the negative every month being overtaken by crazy fees. I found mercari by googling ‘where to sell your used clothing’, I was kind of skeptical but I liked the fact that there was no listing fee, just a selling fee after your item sold, which seemed reasonable! Also, the postage fees are set, so they are the same every time based on the weight of your package. I wasn’t sure how well it would work out with payment being contingent on your buyers rating of the item once received, I worried about letting my item go and then never receiving anything but I have had zero problem so far!
I only started selling in January but so far I have seen profit from this :) I think Mercari has an excellent system and they are very good at making sure it runs smoothly. It has been a pleasant surprise so far and the BEST thing about Mercari? ACTUAL customer service that offers a way to contact by email and then ACTUALLY RESPONDS!! I am one of those people who always has questions and you cannot know how much I appreciate being able to ask and always getting a quick, thorough response!
I can’t wait until Mercari passes all the competition and is known as the NEW number one selling app! :)Show lesscmp00
Active User
I’m a five star active seller/ buyer, with 140 transactions. I used to love using this app. I was on it, more than I was on Facebook, from what my Data report read. From what it was in 2016, to what it is now, it’s become really annoying. Sometimes sellers don’t realize shipping an item them selves, is cheaper than Mercari flat rates. I stopped selling, because of the interest rates that apply. When I first started, all the money I made from my sales, went directly to me. That was nice. The app constantly tries to get you to come back with small cheap coupons like $3 or $5 to an item, as long as it’s over $15 sometimes, before shipping costs. I’ve been kicked off the site in the past, was able to reach out through Facebook messenger and the problem was resolved. I had to help my cousin fight to get her money for an iPhone she sold, that someone stayed they never received. Mercari said they’d investigate. My cousin lost. I had to do my own investigation, write out all the facts, stating the weight of the item is on every receipt of a package sent. If the package was empty like the buyer claimed, it wouldn’t have weighed more than a pond for an empty small box. Crappy investigation on their part. With my help, she won and the money was turned over to her. It was a headache. Because of that, my cousin never sold on the site again. I think they’re too overwhelmed with how fast pace the app is, and even with all the updates, the site is still garbage.Show lessWildwestness
Perfect for Selling Items!
This is an awesome way to get rid of unwanted items. You post the things you want to sell, ship it, wait for your rating, and then you get the cash! One thing that’s really cool is that they create the shipping label for you! (This comes in handy for me because I’m a first time seller!) I’ve loved having this app so far, I’ve made some good money in the past couple of months from it. Issues I had at first where not knowing how to deposit the money I made from Mercari, into my bank account. I think it’d be pretty awesome for them to walk people through it when they make their first sale. Just so people know how to get their money. Also, when you really get into the habit of selling items on here, but sure that you don’t need the money you made RIGHT away because their process to transfer money takes a while. So that’s another small improvement I would make as well! A faster transfer process. Another thing, I think that it’s great they implement buyer/seller protection, so to go even further with this, another suggestion I have is to allow more photos to be taken on high end items. Sometimes it’s hard to tell if something is legitimate or not because there’s only 4 pictures. Certain items need more proof! 😊 This ensures that people are buying and selling authentic products. Besides this, I love Mercari. This app is totally worth the download!!Show lessthefemaleprod
Starts great but can end badly...
I should start off by saying I loved this app. Yes, I got rude buyers occasionally but that’s with any selling site. Also this site has a lot of rules and regulations. Which is fine, just make sure you know them. Unfortunately I wasn’t aware of all them. I had a buyer that wanted to purchase from me. She lives in another country but has a forwarding shipping company here in the states. I was aware of all of this considering the buyer purchased from me more than once. I recommended we try Mercari because the shipping would be cheaper. The transaction went through no problem. Printed my shipping label and dropped it off at the pack & ship by my house. Only to find out later Mercari canceled the transaction! I tried to get my package back but couldn’t. The buyer was nice to pay me for the item that I sent. I tried messaging Mercari several times only to be told they don’t accept those shipping places. I even tried to pay Mercari for the shipping label used only to end up getting my own account suspended. No warnings.. no emails explaining that the behavior was against there rules. And out of 7 customer reps I emailed asking the same question did I finally get an answer regarding the package and shipping label I used. All the rest just emphasized my account was suspended. & this was five days AFTER the packaged got sent out. Good thing the buyer paid me! Needs better customer service & more warnings instead of immediately suspending accounts.Show lessSunnyDaisys
Trading system and Bugs
This app is great. I love using it and get on at least everyday. But I would want to recommend one thing; a trading system. I think that this could be done while you are creating a listing and you can choose if that listing is open for trade. When someone is viewing the listing similar to the button for purchase there could be an offer trade, same for in the messages within the offer button there should be a choice for trades but only being able to offer what you have on your listing. Shipping should be paid buy both traders. If this some sort of trading system would be implemented into the app that would be great.
On another note, I have been experiencing many bugs while on this app. On my device I am a part of the beta software program for iOS which possibly may be the reasons for this issue. The issue is that I can not open any listings or open any of my own items I am selling. As I open the app everything refreshes fine but as soon as I press a listing or look at my sale items the app kind of freezes for a little but then doesn’t do anything. As I try to press around on another listing the images of the past listing I pressed on keeps coming up not allowing me to view listings I am interested in.Show lessD_Nava10
Great app for selling
It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕Show lessMay savvin
Developer Response
Thank you for taking time to let us know about your Mercari Experience thus far! We hear your concerns regarding our Moderation policies as well as any issues with users swapping photos in the transaction messages. Everyone at Mercari wants our community of buyers and sellers 100% happy and we have a lot of exciting features rolling out soon! Thank you again for your feedback and for being a part of the Mercari Community! ^WM
