Leave a Review Canva
WHAT IS HAPPENING!!!!
Okay sooooooo there is something wrong with canva. I use the Canva website on my school laptop and I am signed into that and everything. I use it for presentations and posters. I get emails about the contests on my phone because it’s fun to see what’s out there. But when I decided to download the app on my phone it downloaded fine and then when I opened the app, all it showed was the canva logo. I WAITED 30 MINUTES for it to load and it NEVER loaded. So i uninstalled the app and restarted my phone. Then i redownloaded the app and it did the same thing. My iPhone 7 is up to date on updates. My phone runs fine and this has not happened with any other apps on my phone. Please fix!!!!!!! UPDATE: canva you have failed me. i got a new phone for christmas the iphone 14 and i still have the same problem with the app never loading. i always make sure that the app is fully updated and i also restarted my phone. i thought it was something involving my old iphone 7 but no. i read other reviews and people are literally having the same problem. if you are going to be a app developer, then read the reviews and help people. how can you guys make money if you LITERALLY do not help us? canva i think you guys should get your mind straight and please help me and my other canva users out thereShow less$GAMER GIRL$
Developer Response
Hello Gamer Girls, thank you for using Canva. We're sorry for the late response and for the inconveniences you are encountering with the app. If you're still experiencing the same concern, we suggest that you update the app and if error persists, please send us a complete detail of your concerns at canva.me/ios so we can further check and assist you . Many thanks. - CynchGreat but…
It’s a great tool with some amazing capabilities, however, there are some things that drive me crazy. The most frustrating is I think from the recent update. “Crop” used to be a quick access option once you selected a photo and you could immediately freeform crop. But now you have to click “edit photo” which opens a huge sidebar that cuts off half your view of the project. So the only way it can actually be useful is if you zoom way out or make your image small enough first because you also can’t scroll to even get all the corners of the image to crop since it just moves the image around. Other things that are slightly annoying… If I leave the app to check something, when I come back it shows a highlight of “me editing” like how it would look if you were working on a project with someone else simultaneously. There’s no way to get rid of the highlight it just eventually goes away in like a day. You also can’t change the aspect ratios of frames. I make templates for things sometimes and I want a rectangle frame to fit something perfectly but because there’s only preset options I’ll be cutting off the photo in one way or another.Show lessiPodGirl85
Developer Response
Hi iPodGirl85, thanks for the rating and for using Canva. We're sorry for the inconvenience you are encountering with the app. We would like to help you resolve this, kindly send us a complete detail along with a screenshot of your concerns through canva.me/ios. Thanks for your patience. - LilyNew update bugs
Ever since they updated my app is lagging big time - worst part is when I go to edit a photo that I have previously edited from my phone photos - it somehow puts the photo back to its original before it had been cropped/edited and it’s extremely frustrating.Ashleemicks
Developer Response
Hi Ashleemicks, thanks for reaching out and for using Canva. We apologize for the late response and we're also sorry to know your app keeps lagging. Please close apps that are not being used and then restart the app. Also, try updating your app and see how it goes. If error persist, let us know at canva.me/ios with a screenshot so we can assist you further. Kind regards. -SherylTired of this unstable garbage…
Nine out of 10 times that I login to this ridiculously unstable app that I am now stuck again because all of my media is linked to it it errors on me, whether it’s excessively long loading times or some kind of nonsensical error that has nothing to do with how I’m using the app, I should be paid for the amount of time that I’ve sat in front of this ridiculous thing and waited for functionality to return. I have today for The 60th time logged back into my account to attempt to get my paid for service which I’ve been paying for for months to reactivate in the application. I am basically just stuck locked out of all of the premium functions but I have paid for everything reinstall the app reset my tablet As well as cancel my prescription and reactivated it I have tried every loophole there is besides getting a hold of the person which is physically impossible at this point in time. I’m having a wonderful day after Christmas just trying to do a little bit of work but being stifled and stuck by the stupid app once again. Thank you for wasting my time.Show lessstevewiththesticks
Developer Response
Hello Steve, we're sorry to hear that you have subscription issues. Since your subscription is tied with your device store, we recommend reaching out to them for subscription, billing and refund/dispute concerns. If you need more help with this, please reach us at canva.me/ios. Regards. - JaneI'm looking for another app
The background remover (the only reason I downloaded this app) is a paid feature. The UI is also very clunky and difficult to navigate.x_Samantha
Developer Response
Hi Samantha, thanks for reaching out to us. The app is free to install but when you use premium elements in your design, you will be asked to pay. Premium elements have coins icon on the image thumbnail. Also, you may refer to this tutorial: https://bit.ly/3cXqShj or visit support.canva.com for quick guide through the app. Please update your app to get its features. For further concerns, reach us at canva.me/ios. Regards. - JaneTested and tried
There is so much you can do with this app, I tried it on my Mac to make a special video, so many good effects, and easy to use, with many transitions, I loved this but did stumble on 3 main issues, firstly it auto saves which I didn’t like because when I accidentally split a photo the undo button didn’t work, meaning I had to delete some pics and start again, sometimes I wanted to try something but found it difficult to revert, I would like to see an option to not auto save and do it manual, also I wanted to add 3 short video's at the end, but all my pictures needed to be landscape, but you can’t change your video’s to portrait without it changing all your other pics, this was a pain because the videos had heads cut off, no option either to zoom out on the vids, meaning I had to save 2 seperate creations and upload them to make it tie in together. Hope they find a way around this which is why I gave 4 startsShow lessal1ce24
Developer Response
Hello there, thanks for the feedback and for reaching out. We apologize for any problems you've had with the app. Please provide us more details with a screenshot or recording of the issues to canva.me/ios so we can check and assist you. Kindly update your app and see how it goes. Please visit support.canva.com for a quick guide. Kind regards. - LilyThere a glitch is happening in the checkout system for printing.
I love Canva, but as I tried to checkout and print postcards, it kept glitching out and sending me back to the beginning if I had to make any changes or hope for a minute to put in my payment information. I had to go back to the beginning where I how to input the size and type of paper I was going to be printing on. I had to re-put in which Pages of the design I would be printing. I had to do this over and over and over at least 15 times because the screen would incorrectly show me that there were parts of my picture outside of the bleed lines. It would show me the read warning shot a sign and I would go back and redo it unnecessarily. I had to do this many many times and what should’ve taken me 10 minutes to check out of my print card took me well over an hour to hour and a half because it was showing me incorrect images. I generally do not have a problem with Canva and usually really really really love it. I just need the team to know that there are these glitches happening. any response from the team would be super helpful and I am happy to change my review back to five if you I just know you guys are working on it.Show lessSunnyAndrea
Developer Response
Hi SunnyAndrea, thank you for reaching out to us. We're sorry to hear that you have troubles ordering prints for your designs. Please tell us more about your concern at canva.me/ios or thru this link: https://bit.ly/3F9kLS4 with the design link so we can check your design and assist you further with your print order. Many thanks for your patience. - CynchJust use the website
This app is incredibly hard to use, and this is coming from someone who uses the Canva site weekly. In the app, you end up accidentally moving everything when you try to choose one element to edit, and you’re pretty limited with what you can do with text since you can’t select part of a text box and edit it separately from the rest. Navigation in one project is also a nightmare. The things that Canva offers just can’t be forced into such a small interface. Ditch the app and make stuff on their site. Unlike this app, the site is laid out intuitively and you can do what you want without wanting to tear your hear out.
Two more really annoying features of the app I learned while having computer issues:
1. Projects in the app will display and download differently from what is on the site. For example, my text will be pushed to two lines on the app when it can fit on just one when looking at the website, even though the text is the same size.
2. There are two ways to save your projects to your phone. If you choose the most easily accessible one, however, it immediately downloads everything in your project without allowing you to decide pages, quality, file type, etc. You have to choose the ‘share’ menu to make those choices.Show lessgabbmeister
Developer Response
Hi Gabbmeister, sorry to hear that you're having troubles with your downloaded designs and saving. This is not what we want you to experience. We have released an update to the app with improvements, try updating your app and see how it goes. Also, we understand that the app may be challenging for you. Here in Canva, we believe designing should be easy and fun. Please refer to this tutorial: https://bit.ly/3cXqShj or visit support.canva.com for quick guides to the app. If this doesn't help, send us more info about your concerns at canva.me/ios with a screenshot of your report so we can assist you further. Many thanks for your patience. -SherylNot great for video editing
I love canva to create my own wallpapers, create simple animations, and design sophisticated school projects. I created an invitation for a birthday party on canva also and it came out so well. I have two problems with this app. There aren’t as many options for images to add if you don’t have canva pro. The pro images and free images are mixed together so you have to scroll down to find one that you like that isn’t something you have to pay for. They have a section for only pro images, but you have to scroll forever to find a good free image. They tend to put the bad free images at the top so I’ll be more likely to buy pro I guess? It’s annoying though. Understandable however, as they are trying to make money. I just wish there was an option to only search for free images. It might make the app less money but it would save me time and effort. Another big thing is video editing. I got this app for video editing, and don’t. It’s trash for video editing. It’s super pixelated and there’s lag. Soemtimes it does weird things like not matching up audio and video and I’ll have to restart the app for it to act normally. It’s so annoying having to constantly restart the app. It crashes all the time too. Canva just can’t handle big attachments like that. I know other reviewers were complaining about the lagging and crashing problem as well, and it needs to be fixed overall in canva, but especially in the video editing section.Show lessScubyPlays
Developer Response
Hello there, thanks for reaching out to us. We're sorry for the inconveniences you are encountering with the app while editing your video plus it crashes and lagging. We would like to help you resolve this, kindly update the app and if the errors persist, send us a complete detail of the issues encountered through canva.me/ios. Many thanks for your patience. - JaneWhy?
Okay, can I just start with saying that on a computer this is not one of, but THE best for editing pictures or making social media posts. Unfortunately though you probably saw my star review, EXTREMELY unfortunate. I hope before you read the rest that you know I understand and appreciate all that you guys do and only write this to figure out why I -and likely others- can’t use this. I used Canva on my computer for a while and really liked it! I then decided it would be easier to just do it on my phone for easier access. Once that happened I was really excited, I mean one of the best image editing software apps ever on my phone! Now, once it download I opened it trying to recall my password as it loaded when it just kinda closed. I tried again to no avail. It basically would just open the Canva screen and then close the whole thing. I then tried to see if it needed an update. Nope. I just want to use it. ❤️ Thank you for reading this review and have a positively perfect week. ❤️Show lessiris is cool
