Leave a Review Canva
Free Trial Misleading
They provide a free trial and claim that they will remind you when your trial is ending so that you can decide to continue using it or not. I never got an email or a notification and was charged for the year.
It's not worth the price.
Customer service was not helpful at all. I had to go through Apple to request a refund, which is odd because it's not their fault that Canva didn't follow through with their claims.
Very misleading, save yourself the frustration and don't sign up.Show lessAngel Vanessa
Developer Response
Hello Angel, we're sorry to hear that you get this free trial issue. Since your subscription is tied with your device store, we recommend reaching out to them for refund/dispute concerns. If you need more help with this, please contact our support team here at canva.me/ios. Many thanks for your patience. - JaneBEWARE: No Live Support or No Background Remover
Canva WAS great! It is not anymore! I’ve subscribed for a bit over a year now. The background remover (BR) has been crashing CONSISTENTLY for the last 5 months! I’m over it! I have the contacted technical support team… which is only by email BTW! Who wants to wait for an email response when your in the middle of a design project?!? It was pointless anywho! After days of back and forth they asked me to screen record the issue! You can’t screen record a crash! So I recorded it from my phone to my iPad Pro and still they did nothing except tell me to update!!! Which is automatically done! They basically refused to address the crashing! When I use background remover it works… If you need to use the “Erase/Restore” feature it works, as soon as you hit apply to save your design… IT CRASHES! You have to force restart! When you reopen your image is back to its original state! So I just canceled it! Don’t waist a year and some like me at $14 buck a month! I never write reviews, I felt it was my duty to save you… whomever is reading this! Just google a (BR) and use that tool! The only reason I gave it 2 stars because it worked at some point and I still use it to put things together. But it’s NOT the pro version! Cause for what🤔 It’s giving RIP OFF!!!Show lessQueen bands
Developer Response
Hi Queen bands, we are sorry that your application is still not working as expected. We understand that we already advised you to troubleshoot, but if you are still experiencing the same problem, please send us more details at canva.me/ios so that we can further check and provide a solution to this problem. Here at Canva, we are continuously trying to improve our services. We currently do not have phone/chat support, but we have our Customer Happiness Team to help you address your concerns. Just send us an email with the details of your concern and we would be glad to assist you immediately. Many thanks for your patience. - CynchCanva is Great - The iPhone App Version Isn't
I use Canva all the time. This isn't about the functionality of Canva itself. I use Canva pretty much literally daily. This is about how the Canva app for iPhone is still lagging way behind in terms of its functionality.
I don't know if it's a limitation with the phone itself because I do not have this problem necessarily using the Isse iOS app on my iPad. Neither are as good as the desktop version on computer but at least on iPad Canva is kind of usable whereas I still find the iPhone really isn't.
Right now (as I'm typing this) all I wanted to do was use a graphic that I've already made and switch out the photograph in the background and I couldn't easily do it on my iPhone. I am logging onto my computer right now so I can just do it on my computer. This isn't to say that it could not have been done on iPhone but it is to say that the iPhone app is adequately not intuitive and even the most simple tasks become needlessly difficult and/or cumbersome. And usually if I'm jumping on my phone to do something it's because I want to make it right quick so you can USE the graphic and I can never do that and that's frustrating.Show lessTDRock
Developer Response
Hello TDRock, thanks for the feedback and for reaching out to us. We apologize for the inconveniences you have while using the app. We understand that you prefer to use our web version and that you have troubles editing your design. You can edit your designs easier by grouping and layering your elements. Please refer to this link for more info: https://bit.ly/3KByF1V. We also suggest that you update the app and if you still have concerns, let us know at canva.me/ios. We'll be happy to assist you. Many thanks. - CynchUX team should be ashamed
Spent the last 30 mins looking for a way to mute videos. Still no luck. Will have to pull out my laptop in the middle of the subway. Awful discoverability of the most basic features.Soumya_S
Developer Response
Hello Soumya, thanks for reaching out to us. We understand that the app may be challenging for you. Please refer to this tutorial: https://bit.ly/3cXqShj or visit support.canva.com for quick guides to the app. For further concerns reach us out at canva.me/ios. Many thanks - JaneBasic-free or Pro-subscribed - works brilliantly!!
I’ve used Canva now for a couple of years or more and it really does inspire and promote creativity - whether it’s for social media, business or just for fun!! Love the professionalism - scope of choice and user friendly approaches. Tons of templates - make life easier and deliver ideas upon ideas. The fact that you can share in a group is incredibly versatile. I once shared with my Webdesigner…and it was awesome. The free trial for the ‘pro’ Canva is well worth trying and especially to go with it if you’re a professional or lay-designer, like me. Love the imaginative graphics as something for everyone. And you can upload your own photos. Look… don’t take my word for it. Just sign up and play……Show lessSPW57
Glitchy and slow
I got Canva pro to use the background remover. It worked AMAZING!! On the first day. And ever since then I’ve been experiencing bugs and glitches. It’s really annoying and sad. Why did it so work well on that first day??
My pictures don’t load properly, it takes so long to view my own photos, the app constantly forces the option to use their pre made sets by automatically setting it as a base point, when I am NOT interested in using it. Just adds a few extra annoying seconds to each image I try to create.
It also takes incredibly long to save the image, when on the first day it was instant. Quite peeved and actually so happy I tested the app for a month instead of going for the yearly payment. Quitting Canva and finding a background remover app that works much better and smoother. BYEShow lesslitalowkey
Developer Response
Hello Litalowkey, thanks for reaching out and we're sorry for the inconvenience you have while using the Background Remover feature of the app. Kindly check this link for more info: https://bit.ly/3hXcMim. If error persists, let us know at canva.me/ios so we can further assist you. We also suggest that you keep eye for our future updates to keep your app optimized. Many thanks for your patience. - CynchUseless. Zero customer support
I’ve been unable to log into my pro account since day one. There are no humans to call for assistance. Nobody responded to emails. I just wanted to use what I paid for. I unsubscribed before it auto renewed tomorrow. One full year of not being able to use Canva. It’s really unfortunate because I think it’s a great program.Show lessLady Cobbler
Developer Response
Hello Lady Cobbler, we're sorry for the inconvenience you have while while logging in into your account and for not getting response to your email. Kindly refer to this link on how to log in: https://bit.ly/3iPdyfP. You can also try to log in, by entering your account details on the upper right corner of the page or go to http://canva.com/login. Furthermore, here at Canva, we are continuously trying to improve our services. We currently do not have phone/chat support, but we have our Customer Happiness Team to help you address your concerns. Just send us an email with the details of your concern at canva.me/ios, and we would be glad to assist you immediately. Many thanks for your patience. - CynchKeep freezing after last update
I use canvas desktop and the app. For what ever reason, after last update, it’s sluggish, freeze often and every time I try to download, it freeze for a second then goes back to last screenwaelBebawy
Developer Response
Hi Waelbebawy, sorry if it is frustrating as it crashes and just get frozen. This is not what we want you to experience. Please force close the app and then restart it. You may also close apps that are not being used at the moment to free some space in your device storage. We also suggest that you update the app and if error persists, let us know at canva.me/ios. Kind regards. - CynchI love Canva but..
Canva is absolutely amazing. Even the free version is great. Although things I purchased or had while I had the pro has the watermarks all over it now which is totally ridiculous. THAT NEEDS TL BE FIXED cause it’s messed up. Also there are so many glitches with how smooth the app runs especially on the my ipad but the iPhone too. It can be very frustrating cause the app is great and there’s so many ways I can be creative and bring that into my class but all the glitches seriously makes me want to delete and I don’t wanna. Also I would love if Canva had a reduced price pro version for educators that are self employed, do homeschool etc. We are living in a new era and let’s be real educators are screwed most of the times so to see recognition of all types of educators would be phenomenal. Many of us left the school system during the the pandemic and working solo and everything comes out of our own pockets. I would totally purchase a discounted version for online teachers who are self employed. Please please look into this. I’m sure it’ll bring more collaborations and interest.
Edit:
PLEEEEASE ADD A FEATURE WHERE THE USER CAN SELECT FROM FREE AND PAID CONTENT. A lot of time is spent scrolling non stop to find the perfect free icon. Thanks!Show lessPLS ADD THIS!
Developer Response
Hi there, we're sorry to know your app crashed. This could happen if multiple apps are running on your phone. Please close apps that are not being used, restart the app and update your app and see how it goes. Also the app is free to install but when you use premium elements in your design, you will be asked to pay. To know whether an element is premium, check for the coins icon on the image thumbnail. We add more free elements in every update. With regards to educators accessing Canva, we have Canva for education application. For more info kindly visit this link: https://bit.ly/3JD8EQg. If the issue recurs, send your more details at canva.me/ios. Regards - SherylCouldn’t run my business without it
I never normally write reviews to be honest, but I’ve decided to write a review for Canva. Without this app my business would be so much more difficult to run. I am not very tech savvy so using Canva I can quickly create promotional content for my socials I can create quote forms, invoices. They all look super professional as though I’d have spent hours making them, when really it took me about 5 minutes.
There is dozens of templates to use and edit however suits you best, I always use them as a guide and put my own stamp on them. I do pay for the subscription, as I found a lot of the pro stuff was more useful for my business, however the free option still has loads to play with. Worth every penny and definitely my go to app for anything relating to my business!
Thank you Canva !!!!Show lessJess Mannion1
