Leave a Review Canva
PLEASE READ! Do not use this app
Hi guys, so this is actually my second attempt at writhing this app a review , they deleted my last one as I’m sure they don’t want people know what this app is really like. please learn from my mistakes and do not purchase from this app. They ruined my business cards with a printer issue on there end, told me they would replace them then never respond back. I tried countless times to contact them to see what was happening and all I would get is some automated email saying “we haven’t heard from you we are closing this issue”, when I was in fact I was the only one responding. They gave me really crummy excuses as to why they don’t have a contact phone number as I explained to them that there online communication was lacking at the time and I needed this issue resolved quickly as I was just starting out on my own and really needed to represent myself professionally. They let me down and didn’t show any remorse. This is one of the most expensive apps I’ve used for advertising and it’s not due to quality I can assure you that. I wish I knew then what I know now . Hope this helps somebody and stops this app to taking advantage of any other business owners.Show lessGhi has
Developer Response
Hi there, we're sorry for the inconvenience. We're continuously working to make the app much better. Don't forget to check for updates as we regularly add new free elements, release new features and improvements. For concerns, visit canva.me/ios. - LouAwesome Platform But Buggy App
Canva has potential to be a 5 Star app. If this review were based on just on the creative process alone and ease of use, this is an easy 5 Star platform However, when it comes to the APP, both iPad and iPhone are buggy experiences. Colors of graphical elements used in creations do not display right most of the time but look fine on the browser version.. (ex. I choose a graphic of a hammer and color it all black. The app in some instances will show it as a totally different color... say green. Then trying to correct it on the app doesn't work because the app shows that the "color selected" for the hammer is black. Going back to the browser it is definitely still colored black).. Sometimes text and graphics look misaligned after downloading but look fine on the browser version as well the app. This makes it hard to share creations with clients because the finished product I create will sometimes be "off", looking as if I rushed through a creation and not because of user error. This is very frustrating. Anyone considering using this platform should stick with the browser version until the dev team can crush a few more bugs within the app because, while it in itself is not perfect, it has far less bugs and glitches. Other than that as I stated above, Canva is very intuitive and extremely easy to use.Show lessMillionaireMaal
Developer Response
Hi there, thank you for the feedback. We're continuously working to make the app much better. Don't forget to check for updates as we regularly add new free elements, release new features and improvements. For concerns, visit canva.me/ios. - LouAmazing. Worried about the roadmap
The app is so good that you want to rely on it for all your works. However, a couple of things are not fit for powerusers and the last updates focused on mug prints and face retouch…??? 1. It is hard to select overlapping items one by one. It always picks the one above. It is impossible to select an element behind a block of text. You must tediously move the text around. 2. To solve 1. I would want to lock the top layer. If I lock an item, I don’t want it selected if I tap the area it covers. We d love to manage and unlock items in a different panel. 3. Aspect ratio of uploaded images is constant , cannot resize in only one direction. 4. The pop up long press menu appears exactly under your finger…which immediately taps the first item…please move it a bit! 5. If you zoom in too much on a text and edit, you cannot leave the mode (only phone app)There’s no way to select anything else to deselect you text. 6. if you select multiple and accidentally hit the background of the page, you lose all your selection 7. You have to press twice to open the upload dialog 8. You have to press twice in the left menu to open each tab 9. you can crop an item so the remainder is outside of the sheet, but then you cannot tap it anymore. 10 the default colour for some elements seem random within the current palette. maybe use the last used colour? 11. emoji in text are not exported properlyShow lessBeginner473829
Developer Response
Hi there, your feedback means a lot to us. We understand that you're having troubles editing your designs. To make sure that you are properly assisted, please send us more details about your concern to canva.me/ios so we can further assist you. We will also make sure to take note of this for us to improve the app. We aim to provide the best design experience with the app so your input is truly valuable. We have released a version of the app with improvements, we suggest you to always keep your app updated. Many thanks for your patience. - SherylUnimpressed.
I had used Canva on and off for little things a playing around with designs in my free time.
When I started using it seriously for business, I started noticing that no matter what I did and how I would download/save a design, the downloaded/saved product was very blurry- ALWAYS without fail!
I thought maybe if I upgraded it might be different, thinking that it could be a pro feature to download/save high end pictures/designs. Unfortunately that was not the case! I’ve done all different kinds of ways to edit and design things for my business and it just always comes out the same!
I also have designed some business cards and there was huge promotion for the integration of Officeworks here in Australia to firstly design in Canva and you can get it printed through Officeworks on Canva! I thought.. great! The business cards came and not only was the picture distorted, there was no way anyone could possibly read the business information on at the card it was that faded.
I’m not sure if it was the printing quail it’s from Officeworks or the design issues in Canva (or both) but I will never be using Canva again for designs or printing needs!
Very disappointed!Show lessJacquieTaylor94
Developer Response
Thanks for reaching out to us, Jacquie. We know how important the quality of downloaded design is for our users and we're sorry yours turned out blurry/pixelated. Please check this link for reasons why some downloaded designs are of poor quality: https://bit.ly/2Nn7PST. If error persists, report it at canva.me/ios. Keep an eye for our updates with new features and improvements. Many thanks for your patience. - CynchCanva is great BUT glitchy
Im a beginner in video editing and creating content for social media and Canva has been very simple to use and my content always looks great! I’m very impressed with how many things are available, sometimes you don’t even know what to pick (mind you I have the pro account).
However, the only con I see is that Canva is very glitchy. For example, if I’m editing a video, the video will buffer and sometimes won’t run smoothly if I’ve been working on the video for awhile. I also have the app on my phone and it’s difficult to complete projects if im toggling between apps on my mac book and phone not sure if Canva is intended for this kind of use but if I’m working from home on the app on my Mac and then I want to complete the project on my phone (vice-versa) the video will not open properly and I cannot continue editing because the video won’t play/run as it should. Sometimes I need to reload the app and then it still doesn’t work properly. There’s been a few times that I’ve had to delete whatever I’m working on and restart a new and complete right then and there because I know if I’m come back to it will be hard to complete. Another note that sometimes it’s difficult to upload media on the app (Mac book) iPhone seems to work pretty well.
Overall, I highly recommend Canva. I hope that someone from Canva team reads this review and and provides some assistance or on the next update fixes these glitches.Show lessJupas22
Developer Response
Hi there, we are delighted to have you as part of the Canva family. Thank you for sharing your kind words with us. It means the world to our entire team. This is not the experience we want you to have. We understand that you're having troubles synchronizing your saved designs between your phone and your computer. When you create a design on the web and the saved changes do not appear when you access the same design on the Canva iOS app, just tap the cloud icon on the thumbnail for the app to sync on the web. Also we have released an updated version of the app with better functionality . Give it a go and let us know how it goes through at canva.me/ios. Many thanks for your patience. - CynchCanva is amazing!
It’s incredibly easy with Canva to make designs, even without the premium features. It’s great for school, work, phone backgrounds, home, for fun, social media posts, I could go on and on. I would 100% recommend Canva for anyone looking to make a design. (The only downside is that Canva keeps bothering you to buy Canva pro, hence the four stars)Show lessₙᵤggₑₜₛ
Developer Response
Hello there, thanks for your feedback. You inspire us to get better. We believe designing should be easy and fun. We have released a version of the app with better functionality and user friendly interface. Please update your app to enjoy its full and exciting features. And we apologize regarding to the Canva Pro offer that keeps appearing, we will let our team know about it. Feel free to send us your concerns at canva.me/ios. Thanks -SherylHaving Issues
I have canva pro and for the last week it hasn’t not been working properly. Trying to get help has not helped at all. I even came to the App Store in hopes of contacting support, it just takes me back to the app and an extensive array of self help options. If I could fix it myself I wouldn’t be coming to ask for support.
A design I’ve been using forever has changed a design element and it shows on the color screen the proper color, yet it’s black. Now I tried to make a new design and it showed “canva” with lines through it even though I have a pro account. I closed the design and came back and like my other design the rectangle is black even though it shows the color it should be. I would rather not come write a bad review as I use canva a lot and until recently it was working great. This is happening on my ipad. Canva on a phone is absolutely horrible, but it’s usually good on my ipad.
I would really just appreciate help fixing this error. I would recommend a way for people to contact you if there is a problem. An easy way to contact for help.Show lessCuteNsassyOUfan
Recent Changes may not be saved?
I've been using canva for years, everything else is fine but I keep getting this message "Recent Changes may not be saved" whenever I edit a design. I will be working on it for an hour, then try to save it & all of my work is lost. I've googled it and other people have been having the same problem. My app is always auto updated & my internet isn't a problem, so I don't know what else to do.Show lessEmma Dur
Developer Response
Hi Emma, sorry to hear that your experience with the app is not what you expected with regards to saving. Kindly check this link: https://bit.ly/3gN0xSY. We also suggest that you update the app to enjoy its full features. If error persists, let us know at canva.me/ios so we can further assist you. Many thanks for your patience. - CynchAbsolutely Disappointing
I honestly do not know where to begin except that I am so severely disappointed in the product outcome. My boyfriend had decided to surprise me and make custom t-shirts for the new business we are starting. As this was going to be a Valentine’s gift, he put in his order during the first week of February. This is where the issues begin: to start, it never arrived before Valentine’s Day, as it said it would have. After a couple of days of waiting after Valentine’s Day, we looked to see the order status and it was STILL in printing, for two shirts! My boyfriend contacted the company and they told him that it was a long process or some other excuse and only offered him a 20% off next order coupon… AFTER IT WAS ALREADY 7 days late! Come to find out, the shirts finally arrived… and the biggest disappointment was to come: the shirts, aren’t even printed. I wish I could add a photo of what was delivered. What should have come in was two shirts with white lettering of our businesses’s name. Instead, there is brown outlining on these shirts of where I THINK they were supposed to put the design. I am so frustrated with their lack of professionalism and lack of concern for their products. I can say I will need quite a bit of convincing before I ever consider using their services again.Show lessMJ_1999_
Developer Response
Hi there! We're sorry to hear about what you've experienced with Canva and you received your print order. We'll make sure to pass this to our team for improvements. You may also send us the details here: https://bit.ly/3F9kLS4 or at canva.me/ios and tell us more about the issue with the design link and other important details so we can check further to assist you and to avoid the issue from happening again. Best regards. - Cynchreally good, but also frustrating.
I’ve been using this app for around a month now and i use it mainly to create content for my small business pages. The variety is amazing, there are so many templates to choose from that mostly likely something similar to your vision is there. I also pay for the Pro version so i can content plan and schedule posts. The frustrating part is, the videos i schedule to post do not play once posted on my Instagram! It was my business re-brand and it didn’t go as smoothly as it could have due to this massive error. I’m so nervous it’s going to keep happening that i’ve copied and pasted all of my captions just in case i have to re-upload them all individually! Also, I can relate to many people on here that say that have an issue with crashing and freezing as my app sometimes does this too. There’s also a glitch that doubles my scheduled posts making it seem like i’ve scheduled them twice; i deleted the duplicates only for the app to crash and close and all my scheduled posts were gone! having to start again was heartbreaking. So yeah, overall good app but could defo improve in some places, especially when peoples hard effort and precious time is affected/wasted.Show lessShan2701
Developer Response
Hello Shan, thanks for the feedback and we're sorry for the inconveniences you have with the app. This is not what we want you to experience. Mind telling us more about the editing, downloading and sharing issues that you experience with the app? Please send it to canva.me/ios so we can further assist you. Furthermore, we have released a version of the app with new features and improvements. Please update your app and let us know if the crashing and freezing issues persist. Many thanks for your patience. - Cynch
