Leave a Review Canva
Like/Hate Relationship!
Upgrading to the Pro version was definitely a great decision on my part, and for the most part I’m enjoying the App. I do find myself having to import elements from outside sources very frequently however. I’d really like to see Canva up their game in the quality and quantity, and the variety of elements offered.
My biggest issue with Canva is a major one! The App constantly crashes on me while I’m working on a project. Everything else on my update iPad works perfectly fine, it’s only the Canva App that has these issue. My only solution is to do a complete shutdown of my tablet and reboot it. I even lost the progress on my work in one project, as it failed to save my work, before it crashed. Obviously I had no idea, or I would’ve saved it myself!!! Considering I’m paying money for this App, I do expect a higher standard. This issue happens frequently. I somehow would have a very hard time believing that I’m the only one with this same issue, which would mean that they haven’t taken the time to fix it? If this continues, I will have no choice but to find another App that offers me the roughly services at around the same price, but that works properly!Show lessPuzzledn'Perplexed
Developer Response
Hi Puzzledn'Perplexed, thanks for the feedback. We're sorry to hear that you experienced crashing issues with your app. This isn't what we want you to experience. Please force close the app and then restart it. You may also close apps that are not being used at the moment to free some space in your device storage. Also, we recently released a version of the app with better functionality. We recommend that you have it updated to get its full features. If error persists, send us a report at canva.me/ios. Kind regards. - CynchWas Once My Favorite App For All Things Graphic Design
I’ve been using Canvas for a long time and pay for the premium version for most of that time. I loved everything about it but as of a month ago, I’ve had nothing but problems with loading it and seeing my images on my iPhone 11 Max Pro. I’ve had to transfer over to my iPad to do simple things like making thumbnails. The desktop PC version still works well but when it comes to my phone. I can’t load anything, my uploads immediately fail to load, and I get nothing but magnifying glasses in place of graphics. If this continues on anymore the next couple weeks. I plan on canceling my subscription since I can’t use it on my phone platform.
At first I thought it was because of lack of space, but I cleared over 50GB of storage and cache from my phone with no change to the app. Really hope this gets fixed because I love this app.Show lessLifeoholicsAnonymous
What happened?!? Slowly fixing it..?
EDIT: Well, something was fixed. Still having weird rebounds when trying to crop, but the “Pro” logo is back on things that aren’t free (which there also seem to be more of again), so I no longer have to hover over everything to check. Congrats, you guys get a star back.
This used to be an amazing app and for the longest time I had rated it at 5 stars. Now, however, it’s become such a headache to use. It used to show which images were free to use as soon as a gallery loaded. Now I have to hover my finger over EVERY SINGLE ONE, only to find that 99% are now “Pro” and cost money to use. There’s no way to filter your search for only free images either. I’ve resorted to searching Google for free-use stock photos most of the time. I’m not using this app to make presentations or anything to make money off of, I just like making my social media posts prettier. Also, when I’m cropping a photo, the app will suddenly bounce backwards out of that function and I’ll have to click AGAIN on the crop button and start over. Seriously disappointed and if I find another photo editing app that I like better, you can be sure I’ll be deleting this one in a heartbeat.Show lessWildsong
Developer Response
Hi there, we're sorry for the inconvenience. Here in Canva, we want to make sure that you are properly assisted with the issue you encountered. Please provide us more details through here: canva.me/ios. Don't forget to check for updates to get all the functionality of the app. - LouVery limited quantity of pictures
Yes-even thought Canva has loads of pictures but all are artificial smiles or funny face expressions which I cannot put on my mental health website because they simply dont display what I want-emotions are not real. I was looking for the house cleaning women, all women making dumb funny faces, or sitting funny or making silly body postures. Feels like its not serious Canva application but for children’s application. Also I was looking for people that simply lying down on sofa listening to muaic quietly, but all the people were moving and shaking retlesly. I cannot find what I. Looking for, I have to acroll through hundreds of imigaes to find 1 which at least is similar what Im looking for. Im very dissapointed. Feels like childrens fun corner not site with quality images to put in websitesShow lessBrigantina
What would make Canva inclusive and antiracist
1). many teachers like math. Canva needs a selection of math graphics that are modern, diverse, and not stereotypical. Stop showing pictures of Asian 10 year old standing n front of a chalkboard filled with advanced math. It perpetuates the stigma that Asians are smarter in math and that it’s standard for 10 yrs old to be doing calculas algorithms.
2) need more pictures of colored kids and families. In education there are classroom that are all brown, all black, some with very few whites and some very diverse. Also teachers are not all white. Learning happens in classrooms but also outside, in museums, at the grocery store, at home
3). Math is more than just formulas and boring worksheets. It’s playing with manipulative and using computers and calculators. It’s sketching graphs, looking at patterns, collaborating , noticing and wondering.
Ok. This will get you started. Looking forward to seeing changes. I had made a tweet several months ago and the response was we are adding new images everyday. Been waiting.Show lessCubis monster
Great app poor service
Canva is one of those apps that can change your life when everything works correctly. It has endless ways to develop your business and personal digital workings. It’s something I recommend all the time, until a year ago when I experience my first double charges. Attempting to contact the team I became frustrated with the automated responses, the break down of the ‘team system’ is not clear and you could wind up paying more that you expect with little or no help on resolving the issue.
Months later I decided to pay for the year (give it a second chance) because surely paying for the year would mean no extra charges. Unfortunately 1 month after so this, apparently a subscription was set up because I opened the app on my phone and 6 months later I realise I had also been paying a monthly subscription on top of a yearly subscription. One directly and then one through apple on 2 different cards, my business and my personal and still no one can tel how or why this happens. This app is great, until someone makes one with great customer service alongside it. It seem the most protective way for me to use this app is on my laptop only which is slightly inconvenient.Show lessRhimz
Developer Response
Hello Rhimz, thanks for reaching out. Sorry to hear that you have this subscription issue. This is not what we want you to experience. Since your subscription is tied with your device store, we recommend reaching out to them for refund/dispute concerns. if you need more help with this, please contact our support team at canva.me/ios. Many thanks for your patience. - CynchIt’s okay but could be better
I like using Canva for quick and simple design jobs but it’s lacking some key elements. Adding a ruler guide would be monumental since right now we have to eyeball everything and guess if things are evenly spaced. Things like that. Otherwise I enjoy it, the app is somewhat easy to use although it doesn’t include uploaded fonts which is a bummer.
Updated review:
Oh my god the app has so many annoying bugs even when fully updated
1. Often times it changes the font. If you create a design on desktop and then need to open the app to download it the font size, placement, and type often change
2. The app often changes the placement of things. I’m creating flyers for a festival on desktop then switch to download them on the app (after closing out desktop) and the graphics have moved
3. I HATE that you can’t download individual pages as individual mp4 files unless you download page by page which takes FOREVER and changes the file name to the project name rather than what you’ve renamed the pages to
4. The app crashes when trying to download individual pages. Every single time.
5. You cannot have two font sizes in one text bubble like you can on desktop. If you try to change one of the font sizes they’ll all automatically change to the same size
6. It’s overall really frustrating to work with and I usually end up switching to desktop to get what I needed done
A lot of work is needed on the functionality of the appShow lessCiaraJane07
Really love Canva with a few exceptions
There are so many great templates, and it is fairly easy to use, especially for the basic designing. There are a few design options that I still can’t figure out, including using frames. Also, their Help menu is kind of hot & cold; either very helpful or totally useless. Customer Service is pretty good, but there’s a delay of course. My biggest disappointment is that as of July 2021, there is still not a single template for 2022 Calendars! I’ve inquired about this THREE times and am told they’ll be released LATE this year!!! Don’t they understand that if someone is doing a calendar for the next year, they need time to design it, get it to the printer, have it printed, do pre-sales and finally sell the final calendars starting in about October?!!! It’s ridiculous to release templates LATE in a year, especially when we pretty much know how all of the dates in a year are going to align for say, FOREVER! Using this feature was one of the main reasons I pay for Gold and yet it’s going to end of being useless to me.Show lessjflksksheoeoeoeoeoeoeo
Worst customer service ever
I purchased the Pro subscription in March and I have the receipt. I recently activated a new iPhone. All of my accounts show I have an active subscription but when I open the app the Pro features are not accessible.
My iTunes account is set to a different email from the email I used to sign up for Canva. I used the Facebook sign up feature to create my Canva account. There is a huge disconnect in accounts that is impeding me from supporting my business online. And this has created a lot of stress for our team members. I need this issue resolved or my money refunded. None of my team members are able to sign up and purchase their own Canva Pro accounts because everyone is linked to my inaccessible account.
Canva has the worst customer service of any company app have I ever purchased. I’ve sent multiple help requests and they either don’t respond or close the case with the disclaimer that the issue is resolved. Which is obviously not the case. Obviously there is no one to speak with on the phone and their email communications are horrible. Although the app works great when it works but the customer service is atrocious. Highly DO NOT RECOMMEND.Show lessTingo
Top Quality
This app allows you to not only create your own designs from scratch, but gives you countless of templates to help give that top quality look. I used this app for different type of papers for my upcoming gender reveal. Everywhere I looked didn’t quite have what I wanted so I decided to design my own. I am more than pleased with the results, the paper is top quality and their t-shirts are beautifully made. Their pricing is incredibly cheap compared to other sites I’ve looked into, they saved me so much money. The delivery time as quick and everything was beautiful packaged. The fact that they even plant a tree for every order they receive is just a cherry on top! I will continue to use this company for any future designs. I absolutely adore Canva, thank you to the developers to bring a cheap and easy option to the table. I am extremely impressed, seeing the work your company produced brought tears to my eyes. My gender reveal is going to look exactly how I want it to thanks to you. 10/10 I’ve recommended it to all of my friends! ❤️Show lessmlebow910
