# 8x8 Work — user reviews > 564 indexed App Store user reviews of 8x8 Work by 8x8, Inc., rated 3.80/5 from 8,640 ratings. - Source: https://appshunter.io/ios/app/8x8-work/id348177448/reviews - App overview in markdown: https://appshunter.io/ios/app/8x8-work/id348177448.md - Rating breakdown: 5★ 5,000 · 4★ 841 · 3★ 461 · 2★ 562 · 1★ 1,776 ## Newest reviews (10 of 564) ### 3/5 — 8x8 *2026-08-02, version 12.11* I miss phone calls and messages all the time because you cannot change the volume on this app. ### 2/5 — Mute calls *2026-07-29, version 12.11* the only thing I don’t like it’s how I can have the calls muted on the app and on my phone and the call still comes through!!! ### 2/5 — App not receiving calls and also can’t call out *2026-07-29, version 12.11* Please fix! iPhone app not working for calling out or receiving calls! Started beginning of this week and new update did not fix! ### 3/5 — Bad signal *2026-06-22, version 12.9.1* Bad connection ### 3/5 — Bad signal *2026-06-11, version 12.9* Bad connection ### 3/5 — Often temperamental *2026-05-02, version 12.8* Can be tempremental. Often calls transferred get cut off. Often need to shut and re load app to work. ### 5/5 — Easy to use *2026-03-23, version 12.8* Love it ### 4/5 — 8x8 *2026-03-20, version 12.8* I miss phone calls and messages all the time because you cannot change the volume on this app. ### 5/5 — Easy to use *2026-03-03, version 12.7* Easy to use across multiple devices. ### 3/5 — Please Allow Texts to 6 digit numbers! *2026-03-03, version 12.8* Currently in the mobile app, there is no way to send texts or respond to messages if the number is not the full standard 10 digit number. So when a bank texts is this fraud and respond Y or N, you can’t respond. Or a business needs confirmation, you can’t respond. We want to use our 8x8 work numbers to work with our company credit cards and employees are unable to send receipts or respond to the messages for where the transaction should be coded. Please fix asap! ## Most critical reviews (10 lowest-rated) ### 1/5 — Pessimo *2026-07-29, version 12.11* Vive apresentando erros no login ### 1/5 — Poor response *2026-07-13, version 12.10* So unhappy. Major complaints from customers not being able to get through ### 1/5 — Login Issues *2026-06-23, version 12.9.1* I have the worst time trying to authenticate through this app. I have to close and reopen 4 times just to login. This is not user friendly for me, personally. ### 1/5 — Unable to Reply to Verification Texts – Major Issue *2026-06-22, version 12.9.1* Currently, the mobile app does not allow users to send or reply to text messages when the sender is not a standard 10-digit phone number, and this is causing serious problems. For example, I use Capital One Bank. Whenever I try to add a recipient to send a payment, Capital One sends a verification text asking me to reply “YES” or “NO.” However, your app does not allow responses to short-code or non-standard numbers, making it impossible to complete the verification process. I have run into this issue with multiple accounts and services that rely on SMS confirmations. Many banks, businesses, and service providers use short-code numbers for security and verification purposes, and the inability to respond makes the messaging feature unreliable for business and personal use. This is a critical functionality that should work without limitations. The experience has been very frustrating, and I am seriously considering porting my number back to another carrier because of this issue. Please address this as soon as possible. ### 1/5 — Mediocre at best *2026-06-03, version 12.9* Particularly when using the service on a cell phone. Calls stop often. Earphones have to be enabled for each call. Desktop software has to be reinstalled on a Mac each time you do a restart on the computer. I’d use a different service if I could. ### 1/5 — A bad app *2026-05-18, version 12.8* We were forced to switch to this app at work and it is objectively worse than zoom. Less functionality, less intuitive, less accessible, just less. I do not recommend this app at all ### 1/5 — Terrible *2026-04-27, version 12.8* Phone calls drop and terrible reception ### 1/5 — Phone ringing issues *2026-04-22, version 12.8* Issue when people call me on the app. Phone doesn’t ring and just comes up with missed call. Others have the same issue. Difficult to fix! ### 1/5 — Fills call log with 8x8 calls making personal call history unusable *2026-04-15, version 12.8* The setting for “view call history” is turned off in 8x8 yet it still decides to show up in phones call history. Makes my personal call history unusable apps garbage. ### 1/5 — Terrible customer service. *2026-03-06, version 12.8* It is impossible to speak with a live person and Ai is not solving my issue which is a consistent issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Sketchy service *2026-08-19, version 12.12* Complex system, difficult for small business to manage, would not recommend, frequent outages ### 5/5 — Director of healthcare experiential learning *2026-08-14, version 12.12* Love 8x8 conceptually but as a internet based application the service is spotty at times but I love the messaging option and the video conference option ### 5/5 — Amazing Communications Platform *2026-08-10, version 12.12* Great platform, very flexible ### 5/5 — The Best App For Virtual Teaching *2026-08-02, version 12.11* Highly Recommend Teachers Purchase ### 5/5 — CMHSW *2026-07-28, version 12.11* Great I’m enjoying everything about this lovely app. Thank you ### 5/5 — The app has improved greatly over time. *2026-06-22, version 12.9* I think I am having better luck with this app after some help from 8x8 technical support. They are fantastic and patient. Previously too many calls would not come through smoothly but now it works much better. Over time the product continues to improve. ### 5/5 — Really good *2026-06-18* good voice quality ### 5/5 — Unresolved problems *2026-05-06, version 12.8* 1. SMS registration 2. End of Life Error Message 3. On hold an extremely long time for customer support 4. Otto can’t help ### 5/5 — CMHSW *2026-04-11, version 12.8* Great I’m enjoying everything about this lovely app. Thank you ### 5/5 — Easy to use *2026-03-24, version 12.8* 8×8 is great for me when I am on the go. Very easy to use and very user-friendly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*