Leave a Review ASAP
Terrible drivers
Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service. Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.Show lessI'm Pickle Rick!
Developer Response
Hi I'm Pickle Rick! We're sorry to hear about these past delivery experiences! Asap will continue to improve our service so we can deliver all your wants and needs! Should you have any other concerns please contact us at support@asap.com. -TAPoor ad and notification settings
Not sure why the settings are so different but when it was Waitr, there was an option to turn off ad and promotional notifications that actually worked. After reading the reviews, it seems the only way to actually avoid getting multiple (like more than 3) promotional notifications a day is to disable notifications entirely. Including those related to any deliveries and orders you make. It’s really aggravating to get multiple notifications a day even though I’ve disabled the promotions, but disabling them entirely from my phone settings prevents me from seeing when any orders I get are delivered or ready. Additionally, much like in the last app, I with there were a way to filter places near you by who is available for delivery or who is pickup only. It’s frustrating to have to find out after you start make the order, and the little icons with the car and bag aren’t always accurate. I end up just cancelling and giving up on ordering food after that.
And yes, if this gets a response from ASAP, I do have the latest update and have even tried redownloading the app.Show lessBen Here Fourawhile
Developer Response
Hey Ben! Thanks for bringing this to our attention, while we want you to have the ability to receive our promo codes, we understand why you'd want to have the ability to turn off push notifications without turning off your order status notifications. We appreciate your feedback and we'll be taking this back to our team! - LFUpdating my review. Still 1 Star.
After finding out, if you can reply to replies by the app developers, I’ve decided to remove my initial review so that I can respond to their reply. my initial review was mainly a complaint about the fact that the app over inundates you with notifications and offers sometimes two times a day, for an app that I never even used. I simply downloaded it for a client. I left it on my phone, forgetting about it, and noticed that I was getting banner drop down notifications while I was going through my busy day working. Knowing that the only resolution is to disable notifications all together for this app, I was instantly annoyed. I mean, generally, with food delivery apps, it’s pretty important to have to get the notifications on where your food is and what’s going on. And for some reason, none of these apps put an option in their settings to disable promotions and notifications. ASAP is another one of those because I looked for the setting, and there wasn’t one.
Their reply to me earlier today was that they were sorry that I didn’t enjoy the app, and then they suggested that I disable notifications in my iPhone settings to fix the problem. Well again, isn’t that kind of the purpose of the app? I mean, if I disable notifications, I don’t know where my food is, or when it’s going to arrive. So that seems to be a big problem.
Hey ASAP, put a setting in your app that allows for people to disable, unnecessary notifications, and promotions.Show lessSchizm00
Developer Response
Hi! We’re very sorry to hear about the app issues you're having. Please check to ensure you have the most recent version of WaitrApp installed on your device. If you're still having issues after updating, please send us a message at support@asap.com if the issue is still occurring and we’d be happy to further investigate.Don’t do it
Very disappointed. I never heard a knock at the door. I just received a text that my order was left at the door. But when I opened the door.. nothing. I had texted them back immediately not knowing that it wasn’t there and got a message back that the number is only valid during delivery.. so I had no way to contact the driver to see where they were. Then of course there’s no number to call just a message system!! I called the restaurant and they said they had no number for me to contact. So I had to message them knowing there was no way I was getting food that night. I went without dinner because by that time it was too late to order from anywhere that wasn’t fast food and I have ulcerative colitis and can’t eat just anything. Then customer service has this tone with me like it’s my fault. I triple checked my address and in the comments and details out what the name of the condo was. Next day when I order with Uber eats I had NO issues. ON top of that they aren’t giving me a refund but credits instead. Nope. DO NOT DOWNLOAD. I will not be using them again. Uber eats is far superior, won’t be veering from them every again!!Show lessLola0991
Terrible drivers
Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service.
Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.Show lessDeveloper Response
We're sorry to hear about these past delivery experiences! Waitr will continue to improve our service so we can deliver all your wants and needs! Should you have any other concerns please contact us at support@waitrapp.com.Poor service!!
So I have used waitr a lot! And I will start off by saying that yes we every time we use waitr the drivers call and tell us that when they put our address in the gps it takes them past our house. And we explain where we live and that’s that! But tonight first off it took almost 3 hours for our food to be delivered! Then on top of that the driver calls me and is so rude! Told me that I was lying about where I lived! And I was wasting his time by sending him to the wrong place! He AGRUED with me about where WE lived! So after that conversation I messaged the customer support on the app! And was told that they could remove the tip! I wasn’t worried about the 4.00 I gave him! I was upset with the fact that one it took three hours to get my food and then the drive was rude! So about 20 minutes after the first phone call he calls back. And says I found your house and I’m outside with your food. But could y’all come outside and help me get out of your ditch! He wreck his vet in my front ditch. After being rude to us asked us for help! And of course because we are nice people we helped him out! But I will probably NEVER use waitr again! And like I said i use them a lot until tonight!Show lessmadddwomeennn
Developer Response
Hi, we're very sorry to hear about this recent delivery experience! This is not at all the Waitr experience we strive for and we hate to see you go. If there's anything at all that we can do to make this right, please email us at support@waitrapp.com at your earliest convenience and we'd be happy to help.Service used to be great it’s now horrible
I used this app faithfully for years but the service is getting ridiculously bad. I have had a problem with just about every order I have tried for the last two months. Today I didn’t get half my food messaged immediately thinking guy might have it in the car or something. They go straight to offering a refund. I say I would just really like the items they can’t do that. Giving me my money back for the six items I didn’t get isn’t customer service that’s the legal thing to do. I have family here from Hurricane Ida and after working cleaning out their home all weekend we are dead on our feet but really wanted some breakfast. Telling two of the people no breakfast for you is not really and option. This is the last straw with this app and this service. I’ve looked over the higher prices than the actual restaurant for the convenience factor but this is no longer a convenience it’s a gamble. And 50% of the time it’s either wrong or they just cancel the order and swear they called youShow lessM_Skimmy
Subpar delivery service
I have used this app for some time now due to it formerly being the only food delivery service in my area initially, and it has consistently found ways to overcharge users. While I admit this issue may have already been resolved since I experienced it, I stopped using the app frequently when I realized they were consistently charging more for food items than the restaurants themselves charged, sometimes up to $3 more per item; plus they were still charging addition off the final total for service fees. Once I realized this I stopped using the app.
I had to come leave this review today though, as I decided to give it another shot and order a coffee from a local coffee shop to be delivered to my place of work. However, upon getting to checkout with a single latte in the cart, somehow the Waitr service fee was a whopping $9, and this was a completely separate fee than the driver’s tip. No way I’m paying this app more than the local coffee shop would make, or more than the driver would get in tips.Show lessjajones2694
Never using Waitr Again
My family and I tried to use Waitr for the first time to order dinner. The app said the food was delivered and nothing was ever dropped off at our home. I reached out to customer service and was told the food was still on the way. When I asked for an ETA, I was told a time that had already past. Again I expressed concern that the app said the order was already delivered and Customer Service just thanked me for my time. After more time passed, I reached out to Customer Service a second time and they could not tell me what happened, but just said the order would be refunded. At this point, it was over an hour after the food should have been delivered and we were stuck with no dinner plans late at night. This was incredibly inconvenient and still no explanation regarding what happened to our order. I am incredibly disappointed and will not be using Waitr in the future. Hopefully this helps others not have to experience the same disappointment that we did. I am only giving one star in this review because there is no option to submit a review with zero stars.Show lessWill Not Be Returning
Terrible first experience
I tried contacting customer service and it wouldn’t let me. Instead it gave me an email to send my feedback to so I sent an email of my experience and I immediately get a message back saying “this email does not exist”.... So I’m writing my experience here instead.
We used waitr for the first time ever last night. We ordered our food from a restaurant that was only 10 minutes away so that we would get it more quickly. Once ordered, the app said it would take approximately 57 minutes to receive our order. It was actually 1 hour and 10 minutes before I food was even finished preparing and on the way. Once it was on the way we thought for sure it would be here in under 20 minutes since the restaurant is 10-11 minutes away from us. We ended up waiting another 40 minutes. We honestly thought we had been scammed and contacted customer support letting them know we still had not received our food and customer support let me know that the driver had just arrived at our location. I will say the driver was not rude or unpleasant in any way but 1 hour and 50 minutes was a ridiculously long time to wait for our food from a restaurant that was so close to our location and when we received it it was definitely on the colder side. I hope this is not what a usual experience with Waitr is because it was very disappointing.Show lessmkg5617
Developer Response
Hi mkg5617! We are so sorry we let you down. This is not at all the Waitr experience we strive for. Please email us at reviews@waitrapp.com at your earliest convenience and we'd be happy to help.
