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App Malfunction
I used Waitr all the time at work and I did like the app until my son ordered. My son put the app on his phone and ordered smoothie king but didn’t no it closed at 8:30. But he placed the order anyway. It said successful but then said it was closed. Usually the app will tell u when the order is put in, processes, picked up, and delivered. But didn’t for him. So I told him to order something else. When they where waiting the app said the other order was being picked up. Then we got a knock at the door and it was smoothie king. My son came and told me that we only got smoothies not what we ordered. I told him to go y’all him that it was wrong. The driver to my son to call and they will refund my money back. I called them and was told I can’t get a refund because it was from two different places but I couldn’t reorder for smoothie king cause they was closed. I was also told because it was over $50 they can’t refund my money and can only give me the delivery fee which is nothing but $10. I would not have ordered from somewhere else if I knew the first order was on the way.😡😡😡😡😡😡😡😡Show lessY.Thelma
Worst food delivery service ever
I ordered over $70 worth of food for my family through waitr and was quoted 45 minutes until delivery. 45 minutes went by and the driver still hadn’t even gotten to the restaurant. i tried messaging customer service twice and even called the customer service phone number. i was caller 15 so i requested a call back. an HOUR later (so a total of 1.5 hour wait time) my food was finally delivered and i still had not gotten a call back. The food was ICE COLD and literally spilled ALL over the bags. the driver did not apologize for the delay, he actually didn’t say but two words. I tried calling the customer support number again and was called number 32 - i was not going to wait for that. Still hadn’t received a call back from the return call request either. I got fed up and decided i’d sit on hold. I’ve been waiting to speak to a rep for 45 minutes now and still nobody, still no call back, still no message back. nothing. i will NEVER be using waitr again. do not waste your time or money like i did!!!!Show lessrsilvey
Ok app
I basically use this app because it’s the only thing available in my area. Compared to others like Grubhub and Seamless, this app is by far the worst. But I have no other option.
With that being said, the options on the app are limited. There are more restaurants in my area that should be on this app but I guess I’ll just wait to see if they show up. The customer service app is also very slow to respond or just not helpful. When you need to cancel and order after it is put in, they service is so slow or just not helpful. So warning; make sure you put your orders in correctly before submitting or else you’ll lose your money. Most other apps have a way of canceling your order that is much more efficient that doesn’t involve contacting third parties and waiting forever for a response that doesn’t arrive until after your order arrives at your door.
I would have given this app a 1 star but since it’s the only app that serves food in my area, I will give it 2 stars.Show lessshosam87
Horrible Service
Editing yet again: Yet another order late due to Waitr and not the restaurant. Meaning it was cooked on time but cold when it arrived. Officially done with this app.
Editing to reiterate my earlier review. I hate that I even continue using this app but there really aren’t any other options for delivery in my area. Our dinner tonight was once again late by 45 minutes, cold and half of it was missing. All Waitr offered to do was take the missing items from my bill and refund my delivery fee. The entire order should have been comped considering I had to reheat everything in the microwave and ended up without enough food to feed my family and resorted to whatever was in our freezer.
In my last 5 orders, 3 have been late (one significantly) and 1 cancelled bc the restaurant didn’t acknowledge. Instead of calling the restaurant, they called me to ask if I wanted to wait or cancel...it took the same amount of time that calling the restaurant would. I use this app mostly bc I am in meetings all day and the timeliness is extremely important. I’ve given this app more chances than I should have. Deleting now.Show lessKatieG1234566
Rip off
I ordered food through the app for the first time to try it out and so I would not have to drag my kids out to pick up something to eat. 45 minutes roll by and the restaurant calls me and says my food had been sitting a waiting for 15 minutes and no one had showed up to pick up the order and they were going to close in 5 minutes. So I loaded my kids up anyway to go pick up the order before they closed. 30 minutes after the restaurant closes I received a notification saying that the order was successfully delivered and was charged the full amount including delivery fees and the 20% tip that I added when ordering. I contacted them throw messenger to let them know what happen and instead of issuing me a refund they stated that the driver said I picked it up before he could get there. If the restaurant contacted me to let me know my order had not been picked up I’m sure they tried to contact them as well with no luck so how is it ok to charge someone a delivery fee and tip for a service that was not rendered. I will never use them again it was a horrible first experience and they did not even try to rectify to situation. I really never complain about thing but this app is a joke from now on I will use Texarkana take out their service has been spot on for a long time now.Show lessLW😡
Developer Response
Hi LW! We hate to hear you had such a negative experience with our team. If you wouldn't mind reaching out to suport@waitrapp.com and request to speak with a supervisor, we'd love to make this right for you.Exactly What You Would Expect
Waitr is exactly what I expected it to be, and that’s not a bad thing. Waitr delivers from many different restaurants in your area, in a relatively timely manner. Yes, of course, you will be paying a premium for this service. ($5.00 + Gratuity on top of your order) This however, is almost negligible on account of the convenience of not having to leave your house. The only reason I didn’t rate a full 5 stars, is because there is definitely room for improvements, ex. Speed of service, lower premium, and or including the tip in the price so the under-paid delivery drivers are guaranteed the tips they deserve. 8/10!
Update: While not reflective of the entire company, my last driver was extremely rude. There is no way to report this apart from directly messaging their support. They could really benefit from a rating for every driver. That may encourage the drivers to be more courteous when delivering to customers. Also, my order is frequently wrong, though I believe this is more of the restaurants’ fault than Waitr’s. I’ve removed 1 star for these reasons. 6/10Show lessXxC0D EXP3RTxX
Developer Response
Hi there, XxCOC EXP3RTxX! You really hit the nail on the head here! Our team is actually in the process of developing a rating system for our drivers as well as our restaurant partners. We believe there's no such thing as negative feedback, and we're always looking to evolve to better suit our customer's needs. I do sincerely apologize that you encountered a rude driver. If you would like to talk more about this experience, I'd be happy to discuss this with you! Feel free to reach out to reviewwaitr@waitrapp.com with the name and phone number associated with your account.If you like cold food that takes over two hours to be delivered, this place is for you!
After many attempts of giving Waitr the benefit of the doubt, I’m done. I’m currently waiting two hours for food and my last purchase took two and a half hours which arrived soaking wet, cold and I could tell it was sitting there for the entire time minus the 5 min it takes to get to my house from the restaurant. I’m not sure if they need to rethink the drivers working for them or what, but they are losing customers and money everyday. The constant change of which restaurants are in the delivery zone is annoying too. On the go delivery has the same restaurants that they deliver from and the food is always on time and hot, so it’s clearly an issue with this particular business.
Update- Got the order 2.5 hours later and they told me it was the restaurants fault and as soon as they got the food, they came here. Not true, because all of the food was cold as ice, but still came out of the “heat bag”. I wonder if the owners know how terrible the service has been?Show less*Betsy*
Horrible customer service
I recently had an issue with my order (restaurant didn’t have an item) and through 2 different “customer support” people, I was told to just place the order again and it would be delivered. Excuse me? You want me to pay for TWO orders, TWO delivery fees, and TWO tips? I was assured my money would be refunded in 2-4 business days. I was on my lunch hour, hungry and didn’t have a choice. My food took over 45 minutes to arrive...from a restaurant that was less than a 10 minute drive from my location. I was unable to eat my food right away. Fast forward almost 2 weeks later. Still no money and have talked to 4 or 5 different people. The latest promise was 6 business days. Well 6 days have come and gone, and still no money. I use Favor now and absolutely love them. They even reward customers with free delivery weekends as well as discounted deliveries. Plus the runners for Favor are a hell of a lot more professional and efficient. So save yourself from being robbed and do not download this app. Go with Favor instead.Show lessRemicFlaco
Meh
I love the service, but there are a few improvements that need to be made. First, I should be allowed to tip after the service. I've had some fantastic drivers and experiences, but most of them have been terrible to say the least. So I tip based on the majority of my service. I'm not going to tip overly well in advance ever. So they're cheating their drivers. Second, I hate that updates render the app completely unusable until you install a new update. I'm not always in a place of situation that I can update an app on my phone, but I'm in need of food. I get if you're two or more updates behind, but every single update requiring updating to be used at all is irritating. Especially when there's an update every other week or two. Third, the drivers should actually check what they're picking up and delivering. I'd say close to half my deliveries have been the wrong food. And I have seen dozens of pickups at our two favorite hang outs, not ever once has a driver looked at what they're picking up to see if it's the correct order. If allowed to tip afterward, this would greatly affect their tip.Show lessGirlFridayJS
Developer Response
We appreciate your honest assessment of our app, GirlFridayJS! We're currently revamping our driver training program to address your first and third points. Also, if you ever wish to alter or increase the gratuity after the order has been delivered, feel free to reach out to our support team via the in-app chat feature or support@waitrapp.com. Our representatives would be happy to assist you!Crappy service
So I ordered from Jersey Mike’s in Longview TX, after about 30 minutes my order still said sending to restaurant. So I attempted to message through the app for help and didn’t get a response for an hour. In the mean time I was on hold with the help lone which never picked up to help me. After that I stayed on hold while driving to the restaurant to get my food myself because I never got ahold of anybody to cancel my 40 dollar order. Once I got there the restaurant wasn’t that busy but they acted as if they where slammed. So the issue was that they were not entering their received orders. So I waited there for about 30 more minutes on my food for the family. All of this could have been averted if WAITR would have just answered me in a timely fashion, but instead of losing my money I had to wait forever and drive to get my food. I emailed WAITR and they refunded my delivery fee of $5. That’s it. I called again today to see if they would do anything else to keep me and my family as a customer and they wouldn’t do anything. So I will never use this crappy service again. I will try out UBER eats instead!!!!Show lessMulk1
