⚠️ SCAMMED AND THEN GHOSTED ⚠️
TLDR: Making mistakes is human, but ghosting someone when they try to get it resolved is not okay. I ordered two footlong subs in the Subway app. I got four cold four-inch wraps instead. There was nowhere to fix it or even contact them in the app. The delivery person wasn't even affiliated with Subway. Subway just automatically assigned delivery to DoorDash without asking, presumably to avoid accountability. I called six different Subway phone numbers including the location it said it was from, other nearby Subways, one or two general Subway numbers that came up from google, and the number written on the receipt which wasn't even a valid phone number from the error message I got. They were open, I checked. No one answered any of them. I finally found a "Contact Us" section on their website and told them what happened under "Restaurant Experience" which was the closest option they had. Almost 24 hours later they sent me an email confirming what I ordered (again, in the Subway app) was discontinued and I could have a free sandwich. I said no I still want a refund please and never heard back since. I finally gave up and contacted my bank who refunded it within a few minutes. Shouldn't have been their responsibility, Subway shouldn't be scamming people to begin with. Don't make the mistake I did, and please let your Subway-loving friends know.
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Casey store
I done my online order. I was there 45 minutes the girl working there didn’t know what she was doing. It was the day of the eclipse. I didn’t see a lot of cars in the parking lot, but she said her lobby was full when I looked in there I saw one table, some guy pulled away because he was waiting. I was supposed to have curbside service. I was tired of waiting so I pulled up to the drive then I asked if I could go ahead and drive through for my order they said yes when I got to the window, she was so frustrated. She didn’t know what she was doing. Didn’t have my order, and she starting talking very loud
She said it was $33. I said I’m sorry I’ve already paid. I have an online order. She told me to stop screaming at her and I just said it in the calm voice then she said she wasn’t gonna serve me. I didn’t say anything I just sat there. She said my manager is coming in.
I just sat there. Finally she came to the window and said now what was it you had and my manager said I had to give you your food. I finally got it. It was 45 minutes later. I love my Subway sandwich, but boy this was weird.
She said it was $33. I said I’m sorry I’ve already paid. I have an online order. She told me to stop screaming at her and I just said it in the calm voice then she said she wasn’t gonna serve me. I didn’t say anything I just sat there. She said my manager is coming in.
I just sat there. Finally she came to the window and said now what was it you had and my manager said I had to give you your food. I finally got it. It was 45 minutes later. I love my Subway sandwich, but boy this was weird.
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Customer Service
There is absolutely no customer support whatsoever. Several times after instances of being wrongfully charged I have gone through their “Customer Support” or “GuestCare” and never been refunded or even answered at that point. The first time was when the order was sent to the wrong Subway because the airport doesn’t take deals and the automatic location was set to the one outside, which definitely could be my fault sure but even after calling they told me I could get a refund if I went through the email process. I never got a refund and went on with my life. Then more recently I got charged from an order in Illinois. I got a call from an Illinois order asking me if I had placed an order because it seemed suspicious and I said I never placed that order and that I’m not even in Illinois. She said she would cancel the order but instead they made the sandwich anyways and gave it to the person and that got into my account. I called and asked if they could refund me and they said they couldn’t do anything about it. I ended up taking my card off and changing my password. Now, this time I ordered two foot longs with their bogo deal and had my order voided even though I was still charged. Since I can’t get any service through email I figured I would warn others how bad their support is.
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