Leave a Review NordVPN
What a waste of money
I paid for a one year subscription because everyone is talking about how good it is. I never paid that much for any VPN. I been using it for a while. It started good but then it gets worst and it gets laggy a lot. It doesn’t even warn the user if the VPN has been disconnected or even send notification. When you first download the app it says to turn on the notifications for alerts but I have never gotten any notification. The customer service is very disappointing. I can’t believe I’m paying this much and the customer service is bad. They have a very bad attitude that’s just the tip of the iceberg. They don’t want to help. Lazy and they want to end the chat quick so they can move on. They don’t understand what the customer is trying to say. This is unbelievable. People are paying this much for no reason. The developers should know better and teach the workers how to do customer service. Show the customer that it’s worth the money. They think just because they have a lot of customer this will not effect anything if the customer service is bad or the app. And it keeps your data on the app. If they don’t fix the app and get the customer service to learn how to talk to people. This app will lose a lot of customers. I’m very disappointed by everything in this app. Most importantly the customer service is worst then the app.Show lessahaus__wq
Developer Response
Hello. Could you update your review with the Ticket ID that you have received after contacting our customers' support team, for us to check how your inquiry was handled on our end? Thank you! -N.L.Simple to use, fast, easy to set up, international coverage
I’ve tried various VPNs over the years. This one is the best of the six I’ve used. I have it on my iPhones, iPads, and MacBook. It works well on all five devices. Apparently you can have a maximum of five devices if all on same server, but sixth has to be used with a different server - not an issue I know anything about but NordVPN explains it clearly on their website. Six devices is the maximum you can have on one basic account which would work well for most people. You can have any combo of devices, but if you separate out business devices from personal devices then you could have an iPhone, iPad, & desktop/laptop computer for business, then same again for personal, and your basic account would cover this. Handy. Plus your business devices would probably use a different server from personal devices anyway. Overall, I find this practical and easy plus I can use it anywhere when traveling internationally. Recommend.Show lessScroffle
ZERO STARS - Terrible, crashes my laptop
NordVPN was rec’d to me and I am so sorry I tried it out. It took out my Internet connection on a new Mac laptop, making me think that I had been hacked, and it took multiple calls with Verizon and Apple to figure out that NordVPN was the culprit. I emailed them 2x today and no response at all. Their Live Chat button on their website does not work when you click it.
Now it’s acting up again at night- same issues: not connecting to VPN servers no matter what country I try, repeatedly putting up pop up windows asking me to give Nord Lynx VPN for my login keychain password so that 3 windows in a row were up at one time, and none could be closed out when I hit any of the options - Allow, Deny, or Always Allow. I took a screen shot to email to them in a 3rd support email but then it completely knocked out my Internet connection again so I couldn’t even share that. When I rebooted, it immediately went to asking me for my keychain password again. I disabled “startup at login” and had to manually uninstall this horrid software.
I’m not sure how a co can release a product like this and call it security. I’m calling AMEX to have this charge reversed and am switching to any other VPN service. I wasted most of my working hours today trying to just get online, only to be kicked off time and again. Use them at your own risk.Show lessSasha Wordkitty
Developer Response
Hello. Our customer support team responds to all the email inquiries within 24 hours. If you are also unable to contact us via a live chat, please try clearing your browser's cache (You can check the tutorial on clearing cache here: https://nordvpn.com/blog/how-to-clear-your-cache/) or try a different browser all together. Alternatively, if you use Twitter, you may contact us via a DM @NordVPN at the time of your convenience. Let us know how it went! -L.L.Great app, besides one major bug
The VPN performs great, my internet service still always feel as fast as it should be. However, there is something that ruins the user experience for me and if not fixed soon, I will have to cancel my membership with NordVPN after something like 3 years. It seems like every couple of days I am being signed out of NordVPN. On my phone, iPad, Windows 10 on my PC… it is brutally annoying when I’m simply getting on the internet, but have no internet accesss due to the VPN trying to connect but not logged in. So Instead of it just letting me bypass the application, it could and seemingly would load for eternity. You then have to go to the app on whatever device you are trying to use it with, go to NordVPN so it can tell you it proudly logged you out, sign in, allow it to function through your settings, wait, and then start using it again. It’s very annoying and now I find myself turning it off completely more often than I used to. Developers need to fix whatever is causing thisShow lessiluvjackdaniel
Nord VPN is perfect, use it always !! Highly Recommend !.!.!!
It doesn’t seem to slow me down at home or Mobile. I see the web differently now. It’s like a protective suit of armor or cloaking device that allows me to surf the web without fear of being watched or logged as to where I go and what I do on the web. I like being able to choose the county I appear to be in. I have not notice a delay in downloading movies using .torrent files. The dedicated IP address option is helpful when logging in to site where my ip needs to be whitelisted before being granted access. I like that Nord doesn’t keep logs of customers traffic. They are based outside of the US so it’s going to be near impossible for Nord to be forced by the US government or law enforcement to hand over logs of customers web traffic that do not exist anyway because Nord does not keep logs of who goes where or when. I’ve been using Nord for about 1 year now and plan to keep using not always.Show lessCnoEvil333
Scammy pricing and auto renewal
Company will auto-renew a 1 year plan weeks early at a cost 66% higher than what you would pay if you just bought a 1 year plan on their website. Brought this up in a customer service chat after being surprised by the early billing and higher cost charge on my cc. I was offered a discount and (twice) told that they value their recurring customers. Their pricing and billing practices definitely do not reflect such a statement! If you choose nord, DON’T LET THEM AUTO-RENEW, you will pay more.
Response to Developer: Did you know that, on average, a person agrees to more TOS text than they have waking hours to read in any given year? Hiding such an unfavorable practice in your TOS rather than being upfront about it broke my trust as a customer. I relied on your brand name and trusted that you don't employ tactics to take advantage by charging your auto-renew customers so much more. It was technically a mistake on my part for not digging through your TOS to find this pricing policy of yours, but I refuse to do any more business with a company that chooses to obscure something such as a 66% price hike upon renewal, not to mention this is grossly overpaying for a VPN service. Please stop this shady practice Nord.Show lessMacchew88
Recurring payment scam!
While the service worked well while I needed it. After believing I had stoped my membership, and based on that I (erroneously) assumed that it would stop my recurring payments. To my surprise those were not stopped! Immediately after I found out I had been charged I contacted the company as informed them that I had not been using the service and I had canceled my membership a couple weeks ago and requested a refund. Well, I was denied a refund at every level of customer support. Apparently I had missed a step in the cancelation process, and therefore there was no way to give me a refund. I believe they make their cancelation process and their stop recurring payment process purposely complicated so that they can get at least one more payment from their customers. I’m upset and disappointed but not surprised that a company would value profit over customer service. To add, I could have canceled my service and asked for a full refund within the first 30 days (as their terms allow for full refund for any reason within 30days) however I thought that would be unfair to the company as I had actually used their service with little to no issue. That being said, I will never recommend this company, and I will use a different vpn service in the future.Show lessDbcortes
Great VPN that just started killing my connectivity
I’ve used Nord for several years, it’s on all my Macs and this iPhone. I’ve been running Nord for about 2 years on my iPhone with good service and zero issues, until yesterday morning…Got the phone off charge and no wifi connection to my router, all Macs are connected and the 3 other iPhones (without Nord) are connected fine. I’m pretty savvy when it comes to the desktop machines, and not so bad on the cell phones…I did everything you can try to make this work and was lost, no wifi, no internet, but at least I could make and receive calls. Begrudgingly I took it to the Apple store,explained what was going on in depth, the guy instantly removed Nord and my phone was back to me where it should be in about a minute. I reinstalled Nord later that evening and it shut me down again, same issues, had to take it right back off…I like Nord, I hope this gets updated/fixed so I can continue to use it on my iPhone in addition to all the desktops. I should have mentioned that this is an iPhone XR running the latest IOS version 14.8.Show lessBkl1961
Doesn’t stay logged in
I like the service, but the app itself needs an update with a bug fix.
Since you can only connect 6 devices on the regular plan, I wouldn’t recommend it for a family. The price is not the best, but not the worst either. Although, after paying for the monthly subscription for a few months, they offered me a great deal ($49) on an annual subscription and I jumped at the chance.
The app is nice and it’s easy to use. The only problem I have with it though is it frequently logs me out when I pause the connection. I typically use an overseas connection so I sometimes need to pause it when I have to do something that requires an American IP address. And the app often logs me out entirely instead of just pausing. So then I have to log in again and then use iPhone settings and my PIN to “allow VPN.” Even though it only takes a few extra seconds, it’s kind of annoying and certainly unnecessary if they would just fix whatever bug is causing it to happen.
If they would just fix that one issue, I’d give it 5 stars.Show lessCastle188
Best VPN I have evaluated!
IMO, best VPN available. Quickly switch between vpn locations or between vpn and regular coonections. No issues accessing geo-locked content, Netflix/Youtube/Hulu/Disney+/BBC iPlayer/PrimeVideo etc. Other VPNs I have used are detected as VPN connections and rejected by some services, Nord has always worked. All available nodes have responded and provided full access with no speed decreases. Now a loyal user, I use the two year signups, which is unusual, as I am confident in Nord being around and stable for years to come.
Also, please be aware that the reviews displayed as example reviews in the Apple app store include multiple spam accounts using a standard template to claim suposed multiple military personnel complaining about overseas access to US nodes.
I noticed that there are at least two that use IDENTICAL text, but one forgot to update the name of NordVPN and it still says xxVPN, a different app. This would seem to indicate its spam from another VPN provider trying to sully the NordVPN app.Show lessAtazi
