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Nord vpn is pretty good, but I would like to see more features
I paid for more vpn for more security on my desktop and the phone app was a welcome addition. On pc I have no problems that I have come across yet, but on mobile I have a few. My main gripe is that there doesn’t seem to be a way to whitelist/blacklist apps. This means that apps that I trust like my team member app through work and my bank app are still ran through the same server as all the other ones. This is only a problem because these apps require me to use 2 factor identification every time I log in while connected to nord, which sounds like a mild inconvenience. This is more of an issue with my work app however, as whoever designed the captcha for it forgot to make sure the whole thing was on the screen. I either have to skip until I get a captcha prompt that is only on the right side of the screen or I have to turn nord vpn off for the time I use the app. This inconvenience sounds minor but it doesn’t have to be this way, I assume whitelisting is possible on mobile just as it is on pc, and I would enjoy not having to turn my private network off every time I look at my schedule. Please get back to me with an explanation as to how this will be implemented or why it cannot.Show lessLandenater02
Do not trust it
I thought it was strange that I had to commit to a three year contract without ever trying the product. After almost 18 months I can say I have experience sudden speed drops. Dropped vpn connectivity Basically problem after problem. I tried to use Miami as my vpn host but this quickly seemed to have been discovered by everyone. One of the other sites appear to be as fast. Their support is terrible they are very good at telling you you need to do this or that but done of them help and I have used other VPNs with no difficulty. Don’t believe their speed reports. Save your self a lot of grief. Use something else.
After posting this review NordVPN contacted me and asked me to supply them with my ticket number. So they can research my claim. Which one? I have contacted them numerous times. They give you one thing to try then when you reply and tell them it didn’t work nothing. Their is no live assistance everything is over email. I am using their system on four different streaming devices. Two tablets. Two phones, and two computers. Obviously not at the same time - at most only three at a time. Terrible customer serviceShow lessWe are Tiny
Be careful with this scam
A month ago i got nordvpn and it actually was working well until one day, for some reason the two mfa security option was activated on my account without my permission, i didnt do it since i only have google authenticator and there was no nordvpn account in there so i thought the account was hacked, to my surprise when i contact support they tell me they can’t reset my account if i dont give them an apple pay number that doesnt exists anymore (I removed my cards from apple pay) and even if it did i wouldnt feel confortable giving away, basically i lost access to the vpn and they charged me a full year for a product i only used for a month, asked for refund and got no luck with that, and now im asking just to have that account cancelled and had no luck either, looks to me more like a scam than a legit company since i’ve just been getting this obtuse responses for a week now.
I’m texting them from my personal email linked to the same account but they still say they cant confirm its me… got a point where i dont know if i should cancel the credit card i used to pay now and just forget about it but all the trouble they are giving me its just ridiculous.Show lessBrooklyn1121
Bugs/concerns/suggestions
A few functionality issues recently: 1) (The phone displays the VPN is connected in the iPhone pull down tools submenu) Upon opening the App, it displays the App is not connected and I am unprotected, momentarily, then it displays correctly (or at least I presume) it is in fact connected to the VPN. 2) Once a week (or two) the App disconnects from the VPN and logs my account out. It requires me to log back in and approve the VPN service in my App settings. | Suggestions: 1) Is the Kill Switch feature coming to iOS devices? If NordVPN disconnects me from (no idea why it does), then it would be nice to have this Windows 10 desktop feature available to protect clients. 2) Is manually selecting DNS in the Windows 10 desktop version coming to iOS devices? DNS is customizable within iOS settings, would it be necessary to include it in the NordVPN App? | Otherwise, the App appears to perform normally and does what it advertises to do.Show lessfingersteam
Garbage
By far one of the worst apps I have ever downloaded for my iPhone. The app never works and it never connects to a server ever. And when it does I have no idea because the widget says I’m not connected. It spontaneously says I’ll be connected to a vpn when I am actually not or vice versa and this is the SPECIFIC reason why I got this app. I need to be able to see my vpn status at a glance and then quickly disconnect or connect to a vpn server while I’m using different networks without having to dig around in the settings every time I need to hop off and back on a vpn. After days and days and days of hard to understand emails from a support tech at nordvpn that made me do all kinds of tweaks and changes to my settings and had me download a certificate on my phone it still does not work, and after I deleted the certificate they told me to download and I deleted the app from my phone and changed back all my settings my phone doesn’t work right now and barely connects to any kind of network even cellular! Thanks nordvpn! I wasted a two year subscription for this extremely garbage product that I can’t believe nordvpn is actually trying to sell and won’t refund me. Unfortunately I am switching back to Windscribe even tho they are based in Canada their service and apps have just always worked, or maybe I’ll look into expressvpn. Please do not ever choose nordvpn for your services.Show lessVeryveryveryveryunhappy123
Developer Response
Hello. We're sorry to hear that your issue is still unresolved. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -A.S.Pretty good app, needs improvement
I downloaded this app about a Month ago after I realized that I’m being tracked a lot and that freaked me out. It does not work if you get banned on Omegle though which was a let down for me but it is still useful for other things like just changing your IP address which is good for when trolls try to read out your ip to freak you out. It definitely makes me feel safer and fits my needs. It is definitely not needed if you don’t care about being tracked or having your information encrypted. Overall this app is very easy to use and easy to change your location which you can just tap and it changes. It has hundreds of servers all over the world which is nice. I have one account and have it on my phone and my pc and they aren’t synced so you can connect to one server on my phone and another on my pc and have different ip’s on different devices. I recommend
This app to paranoid people like me or people who are sick of letting people get ahold of their ip. One other reason I gave this 4 stars is because it is slow at times, most of the time it isn’t a issue but sometimes my browser wont load and I have to restart it. Not a huge issue as it is rare but I’m sure that they are working to make it faster.
TLDR: recommend this app to people who talk online to strangers a lot and don’t want people finding your address or if you have extra money and want a vpn for whatever reasonShow lesswscoops
BEWARE MILITARY SERVICE MEMBERS: WORKING OVERSEAS FROM U.S. - FAILED CONNECTION
For security purposes, NordVPN was subject to be the best VPN out there to connect to the U.S.
As a customer, one would want to benefit from what the Application provides and promises you regardless of the price because the app will follow through with their intended services.
Working overseas, this app has failed to full fill its purpose as it WILL NOT allow you to connect to the U.S. None the less, connect the given VPN Configuration to Apple settings for it to automatically connect once the app has been downloaded. In regard to Windows devices, the NordVPN gives a thorough slideshow as to how to download, but even so following the instructions methodically, it’s fails to connect the VPN Configuration.
NordVPN CUSTOMER SERVICE, has FAILED to provide their services as multiple emails have been routed up their way in regard to this UNSOLVED problem. Customer Service will provide a manual VPN Configuration list for one to plug into their VPN Apple settings, but even their GUIDANCE has FAILED to connect.
Many MILITARY SERVICE MEMBERS have had NUMEROUS COMPLAINTS about this situation and have yet to solve it. There has been no refund, or money back guaranteed for their provided services. The mass majority of this incident DOES NOT intend for their money back, but intends for NordVPN to come to a CONCLUSION for a SOLUTION to maneuver through this problem.Show lessFixNordVPN
BUYER BEWARE No header, I am a 90 day tester
I paid for a year subscription bc I read reviews on this being one of the best vpn so I was willing to pay the enormously expensive price of $100 a year but I am already annoyed. The interface is not as user friendly. There is no kill switch. There definitely should be a signal header to show customers that the vpn is active bc all others that aren't even close to this price has a notification header that shows it to be active so I don't have to check while streaming. Going forward I now expect to lose my money but I have a website that I will post a worldwide review of the claims and finding after testing the effectiveness of this vpn for 90 days. Our office was recommended to try this vpn out and so far I am not seeing how this can charge so much without a kill switch or icon headers next to the connection to notify users that the software is doing its job. If updates are made or anything is found I will keep updating my review for potential customers to be aware all the while preparing the review that will go viral if this vpn service is not what is claimed to be. I have already taken all names of websites and their articles claiming this vpn is the best. Hopefully I don't have to prove them wrong but however I would have to make my money back outing Nordvpn if necessary.
Update: I change my review to up two stars bc I did see the vpn notification icon up top. I want to give it four stars so far.Show lessBrilliant1
Developer Response
Hello! The kill switch is simply “Connect on demand” iOS feature implemented into the application. Connect on Demand feature can be enabled by applying the following instructions: 1) Open the Settings menu. 2) Open the General menu. 3) Select the VPN cell. 4) Tap on the blue “i” icon next to your VPN name. 5) Turn on the Connect On Demand toggle switch. What is more, you should see the “VPN” icon on the top left part of the Control Center if you're connected to a server of ours. Let us know if this information helps! -L.L.VPN is alright, app is garbage
I’ve had Nord for a while and have been in contact with support about issues and they never resolve it. The app is so poorly made. It is unreliable in many ways. Once you’re connected, if it stays connected, then it is usually fine. I’ve left reviews before and always been asked to contact support. That never helps so I won’t be doing so again and will be using an alternative once my subscription is up.
The company has responded to the above review asking for the ticket id from when I contacted support. There were at least a few times I contacted them but I do not have the ids anymore.
Honestly, any potential customers of Nord vpn will likely not see this as there are many reviews of the app but if you do just make sure you do your research. I was going back and forth between Nord and a few others but got a really good deal on Nord (I know they are always having “sales” but this was better than I’d seen and it drew me in). I regret the decision. However, I am one user and while there are plenty of other very low reviews for Nord, there are also good reviews. My experience with Nord and their support has been enough to obliterate any possibility that I ever give them another dime.Show lessGsjbdifibdjdq479999432
Absolute Crap
I purchased a three year subscription 4 months ago. Up until a week ago, it was at least working, slow but working. Now it’s just stopped working completely. I have it installed on 5 Apple devices (2 iPhones, 2 Macs, and an iPad) and it just keeps kicking me out. It’s constantly dropping connection, will sign out if I pause connection, then it will take over an hour to let me login, IF IT LETS ME LOGIN. (Note: I’ve currently been trying to log in for the last two hours) Plus if it signs out of one device, it signs out in all of them. It repeatedly fails. Would also like to note that I bought this because I was moving out of the US, but the country I live is a country listed as one of the countries you can run a vpn through.
Also Nord, don’t tell me to contact customer service or whatever other troubleshooting you’ve listed on all the other comments that are saying the same thing, I can’t even access the website because I can’t log in. I’ve deleted and reinstalled the app, and still nothing. If this many people are saying the same thing, especially over the last couple weeks, maybe look at your last two updates and figure out what went wrong.Show lessLiz07
