Leave a Review NordVPN
This has not changed anything for me 😡
I originally purchased this because I was promised several features and whatnot. I made a decision that I was going to buy the 3-year subscription. BIG waste of $300. Buying any VPN is nearly useless. I tried to cancel and refund a LONG time ago before my 30 days and it would take me in circles not allowing me to get a refund. I even talked to someone. They told me what to select and to no avail, no refund. It’s been a while (I still have 2 years until my “protection” runs out). But I saw the app on my phone and thought I’d look at it for old times sake.
Your IP is NOT protected, nor is anything you do. I made SURE I was connected and configured etc., but I was still able to pull my own IP and see every little crumb I left on the internet and media by using some software I developed for myself to become a White Hat for Ethical Hacking.
What you see on sponsored websites is false. They don’t do anything. They use the money they trick people into spending to buy advertisements and then make more money from that over time. I know every company is basically a fraud in one way or another, but with this one specifically, there is no benefit, but lost money I could have put towards groceries, house payment, car payment, Christmas for my daughter, and SO MUCH more.
I’m not only dissatisfied, and disappointed, but I’m disgusted even a whole year after making a purchase I was PROMISED I could reverse within 30 days.Show lessAce-Leone
APP TRIAL IS A SCAM
I trialed this app for a day and decided to cancel. You are instructed to login to NordVPN to cancel subscription. App Store doesn’t let you cancel the subscription when it hasn’t been activated (during trial). NordVPN login page takes to an insecure site on every browser so I was unable to login. This was in May, and we are now in November same issue. I believe this is a deliberate setup so you cannot cancel. On May 18 I emailed NordVPN support to inform them I want to cancel, and deleted app in App Store. NordVPN didn’t not reply. On May 31st App Store charged me NordVPN annual subscription fee and I did not receive any notification of this fee. I didn’t realize until November and raised a refund request to App Store to be informed by their robot this doesn’t qualify for a refund (presumably because eit was requested outside of 30 days). I contacted NordVPN support and provided to request a refund but got the runaround. They state I have to go to App Store for refund and insisted they replied to my email on May 18th (they did not). I left thinking that this was a scripted response to a scam setup designed to fleece trialists out of $91. They must be aware that the App Store policy is flawed and run by robots and they can get away with this fraud and App Store won’t penalize them. If you happen to trial this service make sure you request apple refund within 30 days of the fee being sneakily added to your account or you will be left in the same boatShow lessNordvpnSCAM
Developer Response
Hello. We are terribly sorry to hear about your experience with our service. If you are still unable to access our website try using this link: nord-help.net. Unfortunately, subscriptions purchased via the App Store are subject to App Store refund policies. This means we cannot grant refunds if you purchased an app through the App Store. Apologies for any inconvenience it has caused you and we still have a hope that you will give us another go in the future. -G.M.Really inconvenient to use and interfere with computer function
I bought this vpn service a while ago but didn’t star use it till a month later and figured out it wouldn’t work for Asia countries: the internet was super slow to an unusable extent I asked for a refund they give me a firm no telling me that it passed 30 days. They walked me through a whole long complicated process to fix the connecting problem with Asia websites and then the next month when I try to use me computer to connect to my university library it just wouldn’t work and the reason is all the weird settings they have me done with my computer to get NordVPN to work. I just cannot tolerate the hassle anymore and they won’t give you refund anyway. The plan is for 3 years so basically you paid for 3 yrs for 0 services. Beware before you pay it doesn’t work well it may disrupt with normal functioning of your computer.
The support team replied, but be ware they never solve your problem, neither will they provide you a solution. It’s always take longer to “babysit” the vpn than really using it. As mentioned in lots lots of reviews I saw, mostly of the time you paid for 3 yrs of zero service. No one has the time to trouble shoot for 1 he every time they want to use VPN. I only use it a few times a month and already spend most of the time trouble shooting, need my money back but couldn’t get it back.Show lessshiliuruitian
Developer Response
Hello! Perhaps you can provide us with the ticket ID you received from our support so we check on what has been done and provide you with further assistance? -L.L.Used to be good
NordVPN was great a while back. I agree with other reviews, it seems like the trial period is streamlined only for you to get throttled afterwards. I constantly have to reset the VPN to make sure it’s on/working (about 60% of the time, it isn’t). And when it isn’t, you’ll probably notice as websites stop loading properly, apps refuse to update, WiFi connections get spotty. Don’t bother trying to use Twitter if your VPN has been active for more than ten minutes, there will be no images. And now with the newest update I can’t even open the app, invalidating even the lip service the service gives you. SO GLAD I signed up for a three year service.
Edit: Look, the developer can say what they want in response here. I’ve gone through the proper troubleshooting steps to try to alleviate the problems. They persist across all my platforms. Connecting is slow, and I have to triple check it constantly. This service is the most heavily advertised for a reason. If you need a VPN quick and cheap, you can do worse than this. But there’s definitely better options that won’t be such a pain. I’ve changed my rating to two stars to not be so hyperbolic, but my initial thoughts still stand.Show lessProfJ1300
When it works, it’s a great service
I’ve been using NordVPN for almost a week. The VPN provides great, fast internet connection that has almost no impact on latency or speed of any kind, from web-browsing to streaming to even playing video games. I love that one account allows me to use it for 6 devices, so I have one for my iPhone, one for my laptop and one for my PC. Again, no latency issues or speed impacts when I play Modern Warfare or some of my mobile games.
So why 3*? That’s where I become annoyed with the inconsistency of the VPN connection. So it works great when it works, but for whatever reason when the connection to their servers suddenly stop, the whole crashes. From time to time on MW, I can see it rubbernecked and I’ll start teleporting several feet from my position. On my iPhone suddenly I get drops in connection, and my whole WiFi stops working. I have to turn off then turn on my WiFi on the phone to get it working again.
I also noticed that if you stop using your iPhone and leave it on idle, when you wake it up/use it again, the VPN shuts off and has to turn back on again. It’s very inconsistent when VPN stays on.Show lessWongD
Drops and Slowly Plods Along
I’m beginning to believe that NordVPN sets up first time users on a great speedy and stable server while in the introductory trial period and the moment the free user flips to being a paid customer...Alacazam! The carpet quickly gets yanked out from under us and we’re dumped into Slow Server and Dropping Disconnect Land. I mean... when I was using a trial membership, I remember connecting to a server that was located right here in my own home city of San Antonio. Not long after I remember purchasing into your agreement I noticed that San Antonio server was no longer available and for some reason I now always get put into Denver’s or Miami’s servers which are not fast, not stable and not convenient.
I’ve got to go read the contract to see if I can cancel my membership long before the two-year subscription has been resolved.
Also, whoever is the person that comments on every rating and/or issue...Please! Get a new script! You say the exact same thing to everyone’s problems. Once in a while when you suggest someone switch between protocols (tcp, etc.) I really really don’t feel confident that you know what it is you’re suggesting or why. No support person for an important system like a VPN should EVER say “it SEEMS to help some of our customers”...! I don’t want what SEEMS to work...I want to feel confident that you guys KNOW what the problems are and more importantly...what the actual fix is.Show lessErik D. Phillips
Developer Response
Hello. We're very sorry to hear about your experience with the VPN app. Have you ever tried to contact our customer support team for them to check what could be causing this issue? If you haven't done it yet, we highly advise you to reach them. Our team is ready to help 24/7 and they are easily reachable via live chat support.nordvpn.com.Why?
Why is NordVPN consistently making itself a nuisance when it comes to my connection. Am I supposed to babysit my VPN 24/7 to make sure it’s behaving appropriately while I’m “browsing care-free”? It worked fine when I first signed up now I find myself trying to get the thing to work more often than I’m actually browsing anything. This also comes off nearly a month where opening the app would just make it crash on the loadup screen 80% of the time.
Edit: look I get it you’re trying the whole troubleshooting thing, fantastic, I applaud you. Those are all things I’ve googled and tried already. And it becomes inherently obvious since I manually update my apps when the problems begin. The updates need some quality control. It’d be one thing if my phone was obscenely old or something but it’s not. And things were running fine until the slew of bad updates. Even right this minute things are seemingly fine with it, but the issues have been rampant in the last few updates and I’m usually just counting the minutes til I see that I have no connection or one of my apps takes an eternity to load up and I have to go reset it, and get randomly signed out of NordVPN and have to go through all that again as I do on a sometimes weekly, sometimes daily basis.Show lessD.contreras456
Consistent at being inconsistent
If there’s one thing this app is good at, it’s being consistently inconsistent. I have to continuously monitor server connection as it drops quite frequently while I am browsing or checking the news. I’m currently overseas so it’d be great if the app would work on its own without the need for a babysitter. A few of my apps cannot work unless it shows me to be stateside, which adds to the frustration of using this VPN.
Update: I’ve taken the developer suggestion of switching to TCP and it’s still randomly dropping me. It has also uninstalled its certificate on its own, twice.
Another issue I have is the inability to force it to only use servers from a particular country, I’ve tried methods of both auto connection and manually forcing it to my country of choice, only to find it has connected or tried to connect to two other countries at some period of use.
At this rate I’m looking forward to getting back home and deleting this app from my devices. It seems good, when it wants to work correctly, it’s just having the patience for it to arrive at that point in time.Show lessSciomar
Nord VPN
This is by far the worst VPN I have ever used and their technical support will get D minues. Totally clueless. Try Express VPN which works like a charm and shame on Nord and Apple allowing this app to even make it to App Store. Had anyone write such a bad SW I swear I would have fired them in less than 5 min. Please do not waste time on this useless VPN. If I was at ATT as head of the company which I was, I swear I would have fired everyone of the people on the technical support. They would get F minus from me and wasted over 3 hours if my time debugging and he was not able to fix and made it even worse. It is truly a shameful feedback. Other VPNs working far better with great customer support. If the Nord VPN was working then I had no problem but since the day I installed and paid the software gave me problems which I asked AMEX to dispute the charge and not practical to pay for a product it simply does not work and I doubt they k is how to scale it any way. Anything else I add would be more embarrassing fir the company. This App should have never been approved to be on powerful App Store. Refund was only option o had after they wasted over 3hours of my valuable timeShow lessDr Eslambolchi
Was Great but Terrible Lately
I’ve had my NordVPN since June and it has been great. Had no issues with it and I was very happy.
Now all of a sudden over the last few weeks, the app has become absolute trash. Often takes forever to connect, forces me to close out of the app and reopen it, forces me to delete the app and reinstall numerous times just to be able to sign in.
A new thing developed over the last few weeks too is it likes to sign me out of my account and then tell me my info is wrong. It won’t connect to a server, I go to the app and realize it’s because it randomly signed me out. I try to login with my credentials and it tells me it’s wrong. I’m able to sign in on the website with my credentials just fine. I delete the app and try again and still won’t work. Usually have to delete it a handful of times and wait an hour or so and then will let me sign back in with the same credentials I have been trying for the past hour. Not sure what they have done with the app over the last month or so, but it’s seriously trashed the functionality and ease of use. Getting pretty frustrated when I need to use my VPN daily at work and I have to sit here for an hour jerking around with the app because it won’t take my credentials.Show lessNeon Ramen
