Leave a Review NordVPN
I would suggest no...don’t use it
I’ve got 2 years left on my paid subscription but it’s just too irritating to continue. I’ll take the loss. It used to work well. Then, a number of upgrades ago it went to hell. I keep upgrading hoping it will revert back to good. But it ain’t happening. Read the other comments. It’s not just me. One should not have to deal with customer service to have an app work. That means your app’s got issues. This one clearly has an issue with WiFi....and they know it. Go ahead and contact customer service...you’ll see. If you can’t connect shut off WiFi. Voila! Your on VPN. Now turn your WiFi back on. Voila! Your VPN disappears. Or maybe not. Sometimes this trick is what you have to do to reconnect. Who needs this BS? When you pick up your phone to access your email or the web or the App Store you don’t want to have to fiddle around for a few minutes to connect. The concept of a VPN is great. The execution of the service, at least in this case, just isn’t worth the hassle. When it works it’s great. When it doesn’t you’ll want to commit harikari. So ask yourself....do you feel lucky punk? Well....Do You????Show lessMdscd
Frustrating slow.
I paid for a 1 year subscription and use this app on my XS and on my PC. I use the option to let the app to choose the closest server. Nord VPN lags my apps on my phone, which is extremely annoying when using my phone for shopping in town. I often have had to wait for more than a minute for coupon apps to load and specific store apps to load content now. Some apps became so slow they wouldn’t load content at all making them useless. While aware that VPN slows connectivity slightly due to encryption, this is the first one I’ve used that creates such an issues that that I notice a huge difference.
On two different occasions I’ve had to reinstall because for some reason Nord disconnected, the app and my phone won’t store my password for the app, which wouldn’t matter anyway because when I enter the password in, the app tried to log on then logs off, as if the password is wrong. I check several times, the pass isn’t wrong. Uninstalling and reinstalling immediately fixes this.
For the most part I have no issues on my PC with this program. Every now and then it will disconnect and then just not reconnect again, leaving me offline all night. This isn’t something I have experienced prior to using this on my PC.Show lessDigital Ivy
Developer Response
Hello. Do download and install our application directly from our website, https://nordvpn.com/download/mac/ to see whether the issue that you are currently experiencing persists. If it does regardless, drop a line to our customers' support team regarding further assistance on its resolve at support.nordvpn.com.Can’t maintain a connection
This seemed like a great idea and product and I believe at the heart of the matter it is but at least half the time when I start using my browser, nord is not connected even though I always have app running or disconnects in middle of session and I have to reconnect and keep trying different servers. Which is why I have kill switch turned on because otherwise you would be surfing and not know you no longer have protection of vpn. I have iPhone se. if you are using out of country server you will simply not get into lots of websites . And I can only speak to iPhone on this issue, your iPhone will sometimes report your location to sites even if you are on vpn. You may be able to turn something off in your settings to not allow that but I have not really tried.
I bought NordVPN just to use it when I was using credit card or financial sites and for my kids to have on their phones for “weirdo” security and as long as you make sure it’s live before you start surfing I think you’d be good.Show less$321$123$
Nothing but trouble
After downloading the application, I got connected, but could do nothing else because neither the account or the heart icon appeared. I promptly wrote to customer support which replied slowly, providing canned responses indicating that they had not even read my emails.
Even worse, most of my email reply messages were blocked, stating that the server was unable to relay messages. I tried every remedy I could find online, including delete that mail account. When I tried that, and restored the account, I found all the email in the outbox had disappeared completely . Suspecting that the Nord application might be the culprit, I tried to disconnect it in settings, but it immediately came back on spontaneously. Finally, I went to the application and successfully disconnected it on my my IPhone . I then went to the Outbox and tried to send an email I had written after the account had been restored, but the server had rejected it sending it to the Outbox. Success ! I have had no problem with the phone’s email since.
Because I had the same problem with my IPad, I was about to disconnect when I was asked to write a review. This is it. I will now try to disconnect on my IPad . And demand a refund.Show lessReggie IT Novice
DONT DO IT!
So it has not even been ONE DAY since the horrible software went out...it kept reconnecting all of the sudden then ALL my apps did not work ...i have an iPhone 10 brand all filly updated...i make a complaint and they attempt to handle my complaint by asking me 200 questions????!!...then i ask WHAT ARE YOU DOING TO FIX MY PROBLEM..i submitted a ticket please fix it....i get the crazy runaround and am asked 200 questions..i even ask for a supervisor to no avail! i also see they are in Panama s thats a little sketchy idk ...CUSTOMER SERVICE IS HORRIBLE AND SO IS THE SOFTWARE...WHATS THE POINT? i downloaded express vpn and everything is awesome now ....my cousin also had that issue and he told me about it and he also went to express vpn ....these guys dont get that you just need a problem solved not 200 questions...its sad but i cant do nord vpn its 2018 and they are rude to customers and never touch your account to see of there is actually something wrong with the account or their server or anything....please do your research before buying this product its 100 a year btw and on the first day it started to act up
UPDATE:i looked at the ripoff report review they have horrible reviews online and on this PLEASE DO YOU RESEARCH before buying! READ all the fraud billing charges and horrid connections everyone talks about and omg customer service is the worst!Show lessJdbusinessmail
Great Service
I find NordVPN a great service. I researched long and hard to see if there were any definite winners, and there were not. I think the biggest problem is potential conflicts of interest with the various reviewers. Still NordVPN seemed to come out at or near the top in most of the reviews, so with that I decided to give them a try. This is my first try at a VPN service, as such, so I am far from an expert in his area.
I was looking for basically three things 1)ease of use, 2) security , and 3) speed. With NVPN I have been very pleased with all three, but there is a little room for improvement. This could easily be a stellar 5 Star service if they tweaked their client apps a bit.
I have a 60 Mbps Internet service. My normal worst case is to drop to 20 Mbps. This sounds terrible, but it is not as bad as it sounds IMO. By switching to a different lightly loaded server, however, my speed only drops to around 55-58 Mbps which is basically imperceptible. Some of NVPN’s client apps make it easy to locate and select a nearby lightly loaded server and others don’t. It is important to seek out a good server if you are getting a real performance hit, so if NVPN would build this manual capability into their clients, through filtering etc, they would be exceptional and definitely 5 Star.Show lessCCguru
Do NOT BUY IT!
I bought Nord for my Mac Pro. It worked fine the first day. For whatever reason the second day I got to spend four hours on chat with their tech specialist downloading other files so that I could actually work on the Mac. It worked for about two days and then certain website start dropping off you couldn't get them. Then the second week it started cycling on and off we couldn't connect to any servers. The real problem is you have to have a VPN to contact their service tech so I have an app and a continual loop of emails. He finally gave me a way to talk to the technician the technician is all of about 10. How the technician will do for you is have you flip switches on and off uninstall and reinstall the program I've now been on with them for another hour and a half. Still nothing works and I don't want to refund my money because I've been working with them for almost 3 weeks now, which means that I've gone over the 30 day moneyback portion of their agreement. I've told them that they can keep their one-month that worked I'm willing to pay for that and they could refund the remainder. But they are insistent that I should stay with them and continue to waste my time or just let them keep the $100 I paid for a service that doesn't work.Show lessTtacmz
