Love the app
With facial recognition it is easy and quick to log in. I have never had a problem with the remote deposit feature and it has saved me a lot of time.
Sometimes works?
As per another reviewer, it is also my experience that the app works sometimes and not others. It is also painfully slow when it does work. Most frustratingly, it randomly signs one out of the app, requiring one to re-enter their password, despite having touch ID enabled. No other banking app does this, why must you? It’s terribly frustrating.
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2 hours trying to deposit a check
It’s been over 2 hours now trying to get a check deposited. Originally the app wouldn’t even open - an error that the variable $ was in valid. Finally loaded and then it wouldn’t finish the deposit transaction - error loading page.
No technical or IT support is available to discuss and it took over 30 minutes to get someone to tell me that.
Worst banking app ever!!
No technical or IT support is available to discuss and it took over 30 minutes to get someone to tell me that.
Worst banking app ever!!
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Horrible
This app works only when it wants to. Even on WiFi it’s super slow. I like having a mobile app but this never works. I had to call the automated system to check my balance! Like what?!!!! In this day and age the app should be working properly and giving us access to our accounts. I wish it also had Zelle like all the other banks. Really needs some serious upgrades
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Help this app.
Someone needs to address this app. It works when it wants to. During covid here I am thankful for having the ability to deposit checks and transfer funds at our fingertips. This has been the best thing and have never had to go into the bank. However this constant lag where the app does not even open and just shows logo and the update numbers. You can’t push on anything to open the app. Sometimes you get lucky and it opens and takes you through the whole thing and you watch the spinning wheel of death. Anytime you move the screen the blue box comes back up and you just keep clicking in hopes it will catch on. So many checks sit in limbo and you don’t know if they are going through or not. Lots of times we can’t even log out. Unsure what’s going on with nighttime logging in. Can never get in have been trying for an hour now. This day and age we need better service and especially if you would like to keep us out just as much as we don’t want to be there either. This has been a huge problem for over a year now.
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App is horrible for remote deposit
I use this app often for remote deposit. I have just waited 15 minutes for a deposit that never happened. The process locked up the app & I couldn’t log off. I have called numerous times about this, written to the contact email & did not even get an automated response. I handle my mother’s accounts at Chase and the remote deposit is instantaneous, every time. After well over 40 years as a member, this will get me to change banks. Get it right, people!!!
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Please fix this app!!!
I haven’t been able to log in and access my accounts for weeks now. The app just doesn’t work. It loads and then stops before ever getting to the log in screen. And I look in the App Store to see if there’s an update maybe I missed, and it shows no updates since 2 years ago!!!! Please fix this app!!!
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Needs modernize version
This app works when it wants to and it’s slow in the evenings not sure if it’s the server that lacks at the hub section but they need to improve this. It’s late in the evening for us working class that use the app after work and don’t have the time during the day. IT for vccu you must get the support from you’re CEO and have them get you the servers that you need to support the clients needs. We are in a world of technology and to not be able to access online at night time is upsetting. I need to balance my books and do it quickly I can’t be waiting forever for it to load. I hope someone from VCCU reads this and does something with it.
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Vccu mobile
The app is very logical only problem is it doesn’t offer members the ability to edit personal information or ability to utilize any information regarding credit just personal account billing
Mobile App/Credit Union
App works well, but don’t expect our local Credit Union to be there for you when you most need their support, for my personal experience this Credit Union has charged me $350+ in fees every month for a year! Oh and when I had car loan I paid it off 1.5 years early so I’ve shown to be a good Member. I’ll be closing acct soon!
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