Leave a Review DSW Designer Shoe Warehouse
DSW is great
It’s great for a valuable hunt for that “one” pair of shoes that you don’t need but have to have. I’ve found so many great finds here. I do wish they had a similar system to the DSW store with Clearance items having the color coded “additional discount “ from 20% to 60% more from the listed price. (Via Phone App) when filtering the app works ok, except it goes to the top of brands each time a selection is made, so you have to scroll down each time to find where you left off, but when you try to SORT the items you just filtered, say, Price - High to Low, it doesn’t work. I’m using an iPhone 13, so maybe it’s a compatibility issue, but sorting on Saks Off 5th, Nord Rack etc., all work perfectly.Show lessCoco TCouture
Website usage
DSW has one of the most infuriating websites I’ve used, not just once but two or three times. I always have the same issue.
I am a VIP elite member and I not only had rewards money to spend but also free second day shipping. The website would not let me use it.
The last time I tried to order something from DSW it would not allow me to use my $35 reward money. I had to call their corporate headquarters to get it put into my account so that I could order online.
While I was in DSW, there was a lady trying to check out using her rewards money, and they would not honor it. Thankfully, she had taken a photo shot of the rewards and the clerk had to call the store to get verification that she actually did have that money to spend. So apparently I’m not the only one having difficulty trying to use money that I’ve earned.
Heads up DSW. You need to fix this.Show lesstxcatfish
Developer Response
Hello, Thank you for your feedback and we apologize for your inconvenience. We continuously strive to enhance the app to provide the best user experience. Please reach out to us at DSWFeedback@dswinc.com with additional details (email, errors, screenshots, etc) so we can further look into why you experienced issues with your rewards. We hope to hear from you soon. Thanks!Worst customer care
Hi, I ordered few stuff couple months ago that included free bag. However, I didn’t receive the free bag and the whole purchase was because of that bag I liked. When I called the customer care, some lady said she will add a note to my account that DSW will give me $25 on my future purchase any time for the inconvenience. All I had to do was contact the customer care. When I texted the customer care, no one was able to find a note and asked me to call the customer care instead of chat. I didn’t call as I didn’t want to waste time.
I don’t care about money at this time. This is the matter of trust and customer care. I
Kinda had some kind of doubt when the lady said that she was going to put a note that never happened. Because she was not ready to put any dollars on my VIP account. I just want DSW to have a customer care like earlier. Also, this is not the first time I had issues with the customer care. Very disappointed.Show lessLoyal customer of DSW
Difficult transaction
It took several attempts and having to download the app to make the purchase. First it said it couldn’t use PayPal so I tried my credit card. Told me to call the number for help. Called and call center was closed. Downloaded the app and tried again starting fresh and used my credit card. Then the error said to fill out my contact info (which was already filled in with phone number and email). I cleared the content and re-entered only for it to error again. Tried to erase and re-enter a second time. Meanwhile having to re-enter my card information each time as it would clear it out (I get it, it’s a safety feature). At this point I’m wondering if the shoes are worth all the hassle so after I erase and re-enter my contact info a second time I decide to try PayPal once more and all of a sudden my order was saying complete. 🤷🏻♀️
Frustrating experience.Show lesspoor online experience
Very confusing app
The app doesn’t work over VPN. Haven’t been able to checkout for days. When I finally do, They change email addresses rather than using the email address that’s actually on your account. So if you make a return you’ll be wondering why they are claiming to not find the order. Lastly they use your real name when sending packages which for some is a real privacy issue. I’m not sure why they pull so many different parts of you account but I’m over them blasting me via email and delivery with my full name as if that’s what I asked them to send my packages as. (Clearly they’re using your billing name) The only good thing is the chat/email response is quick and good. But these flaws are so outdated it makes no sense *I agree with the Apple Pay. I was failed over 10 times when trying to use Apple PayShow lessssangyi
Developer Response
Hello, Thank you for your suggestion. We continuously strive to provide the best user experience. Please stay tuned for future updates as we are looking at enhancing our wishlist feature. We truly hope you will give us another try. Thanks!Horrible App
I just spent an hour trying to by 1 pair of shoes. All of my information was correct on the app but it kept asking me for my contact info which was correct. After two different chats with two different individuals and an hour later I was finally able to place my order. Very frustrating when all of your information is correct and the app is asking you to correct information that does not need correcting or adding in. It was staring me plain in the face yet I was still being asked to put my contact information in. Ridiculous! Asked what was the clitch and didn’t get a response. Only wish the store carried the sizes you need and more of them. Unfortunately they don’t and you are left having to deal with an app that does not work properly.
Good Luck!Show lesspeejark
Technical difficulties
Still has lots of glitches. Trying to checkout and the app repeatedly asked for contact information that was already entered. Works when I use PayPal, but not a credit card. Very irritating and glitchy. See previous review below. Hasn’t improved and it’s been a few years.
Apple Pay does not work with ship to store. The app requested a two letter state abbreviation to use Apple Pay but there’s no area to enter the information. Ended up wasting 20 minutes trying to figure out where to enter the information. I also tried to get help through the chat option and the person responding had no clue what I was talking about and asked for too much information to research the problem. I did not give them anymore information and left the chat box. Why offer Apple Pay if the app doesn’t work with it. I ended using a different pay option to make sure the transaction was secure. Needs to be fixed as soon as possible.Show lessCTrissy
Using the app to purchase shoes is a pain
I appreciate the ability to have easy access to see what shoes are available and even what stores I can go try them at. I have tried to order shoes from the app multiple times but have found it to be very glitchy and always have difficulty submitting for a purchase. This time around it would not let me submit because it claimed I had not filled out the contact information even though I had filled it all out. This happened 3 times before I was able to submit it and I did nothing different each time. I would have a much better opinion of the app if buying shoes was not so challenging. I also cannot submit a review without providing a nickname but apparently every nickname has already been taken. This is very frustrating.Show lessFrustrated shoe lover
Not what it was
The app is just okay. It’s more frustrating than anything. I’ll add items to the cart and have to keep going back and forth with deleting and adding again - it always changes from shipping to in-store pickup and won’t let you save changes when you put what you want. Besides that, DSW just isn’t what it used to be overall to me. The shoe selection isn’t as great as it was years ago, most prices are more than you can get from other stores and being a “VIP” member surely isn’t worth spending what they want you to spend each year for it. They used to have two day shipping when you placed an online order...Now it’s about ten days to get things - Other stores have free overnight or two day shipping. I just don’t see how it pays to keep being “loyal” to them to be what they consider VIP when over time things have good downhill, prices have increased and you have to wait longer to get online orders than you do if you would’ve ordered from someplace else.Show lessAHHH-MAZINNNGGG
Malfunctioning website and poor online support
App site appears to have gone down on November 11. I could not complete my purchase on PayPal and then was locked out and could not use an alternative payment option. When I tried online customer service they told me to remove all cookies for the app and empty my cart...but when I went to try and do that, I was disconnected from the online support (even though I asked if this would cause a problem and was assured it would be okay). 30 minutes later I get an email telling me I left something in my cart, but when I went back to the app and clicked on the shopping cart (that indicated there were 3 items in the cart) the app said I had no items in my cart. I was finally able to make a purchase about an hour later, but was only able to buy 2 items as the 3rd was no longer in stock. Frustrating experience!!!!Show lessjeff in RM
