Leave a Review DSW Designer Shoe Warehouse
An ordeal!
First-you have the very best employees I have ever dealt with. That being said, the process of accessing my VIP account has been a complete nightmare! I have tried to access my account for over a year. In the past I just gave up and went in as a guest forgoing the coupons. It would be greatly helpful if the prompts were clear as to what the problem is. Finally today I was able to talk to an employee at the actual DSW store (broad Street Richmond Virginia) and they were able to look up my account and find out that I had the wrong phone number attached to my account. Once I got that straight, I went on line to order my grand child a new pair of sneakers and my gift card did not work. I call customer service and my return did not show up on my gift card. Fortunately a man in customer service figured it all out and credited the amount of money back to my credit card. This has been quite an ordeal. The only reason that I would purchase any shoes from this company again is because of your phenomenal customer service people. My time is valuable as yours and I spent about two hours on the phone just to order one pair of shoes.
Thank you for listening,
SharonShow lessshushop
App is okay, but it constantly says they have shoes available when they don’t.
I ordered some Clark’s on sale in size 8, they sent me a size 7.5 by mistake. It was shipped to me and took three days, so the day I got it and realized it was wrong I immediately went return it. They didn’t even see the size I brought in as part of their system or something, and when I asked to get the right size ordered they said the size didn’t exist. They said they didn’t have it, and didn’t know when they would get it. So they did have the 8 at the time I ordered it, but because I got the wrong one by the time it got to me the 8 was now unavailable. I paid for it and everything, and I didn’t get what I said. Completely went against my expectations, and it’s horrible to do this to a customer. I said I would wait until they get my size, but they couldn’t promise it so they gave me store credit. The app said I was going to get it, and I didn’t. That’s completely unfair. Not only this, but days later I see that the shoe is in stock again because it’s in my favorites. I try to order it, and this time it says I can’t place the order because it doesn’t exist. Well, that’s better than what happened last time however why it it telling me it’s in stock and deceiving me? It’s so horrible, I had my hopes up. I’m probably not going to shop here again. The employees were as helpful as they could be and were nice, but this app and the service is abysmal.Show less.Kelly111.
DSW gives horrible customer service
Spent almost 2 hours on the phone with DSW after a store visit and full price purchase because DSW merged my account with my daughters and perhaps a third customer and could not access my rewards. The account had my daughters name, my e-mail and a random phone number belonging to neither of us. Paid full price because the account which had rewards and promos could not be found. Called customer service when I got home to try to redeem rewards and separate the account. The first Rep tried to help and did restore the rewards but I could not use them since it was a store purchase. He wanted to give me extra rewards but was told he could not! His floor manager was unsympathetic and unapologetic to my situation. Finally, when I sarcastically suggested that I should buy the same shoes on the site to redeem my rewards at a savings of almost $40 and return the original purchase to the store she agreed. What a jerk!!! Worst customer service ever from a floor manager!!!!Show lessLexySut
Can’t login after update
Everything was just fine last night when I was using the app. This morning I updated the app (BIG mistake). Now it won’t let me log in. It told me I had the wrong password. So I updated my password, logged in & everything seemed fine until I came back to the app about 10 minutes later. It logged me out & now tells me my password is wrong again (I know it’s correct bc I took a screenshot of the new password before I submitted it). I tried force closing the app - didn’t help. I uninstalled it... no improvement. Please fix the update. Everything was perfect until the update today :( I just want to buy things but your app isn’t letting meShow lessKristynKritters
DSW IS THE BEST
I love DSW. They carry name brand shoes which makes me happy to know I’m buying good shoes.
They are one of the easiest shoe store to work with. I have been buying my shoes from DSW for many many years. I have never had any trouble returning the shoes at a store including the ones I buy online.
The employees at the store are super helpful. They will help order shoes online if they don’t have your size in the store. Depending what size store is available where you live, online has tons more shoes then in the store.
DSW also has a point system which gives money rewards so you can get discounts. Plus if the store has a sale on all shoes you can use your rewards too.
All I can say is DSW has great prices for good shoes.Show lessLYNRICKI
Buggy app
I’ve never been able to submit a product review using this app and always get a 400 error with no helpful info of what the issue is. They don’t have an internal way of submitting app feedback or reporting issues that I can find. The closest you can come to doing so is using their awful support chat. P.S. they use one of those chat features where the support member can read what you’re typing before you submit it. You’ll figure that out when you type something without submitting and they go ahead and respond to it anyways... either that or they hire psychic support members /sarcasm. I love DSW but their app should really have better quality by now. Also the “location” field of the product review form should really auto populate as you start typing. You’re supposed to magically know that it has to be “city, state” with no context.Show lessKim2222220
Shopping online & In the store
I love the styles & verity selections and especially gift for just ordering also an added bonus discount coupons that are emailed, texted and mailed to me. Convenient in every way that counts. Wonderful customer service on the phone & in the store, kind & Pleasant also reassuring staff that seem hand picked just to please me, that makes me feel extra special. Out of any stores that I ever shopped at, I’m always excited to shop with DSW. Who ever manages DSW should show the clothing department store on how to run a business 😉. Overall I applaud you DSW, keep up the good work, always love to shop with you. Anyone I speak to, I always recommend you. Hope you stick around for a very long time & I am honored to keep your business growing 👍.
Sincerely,
Your loyal customer
Maza DeshaQuaShow lessMaza D.
DSW - THE Store of choice!
I have been a DSW Customer for many years & became a fan after my first ever visit to a store. DSW has a great selection at reasonable prices, & almost 100% of the shoes I own are from DSW!! I shop in stores & on line - I MUST applaud the fantastic staff at the Oak Brook, Illinois Store, which is my “go to” store I visit often. If out of town, I always look for a DSW store & have been to many over the years. Am totally spoiled with the variety, prices, and quality of service. I have recommended DSW to many friends & family members. I get lots of comments & compliments on my DSW shoes. I have also bought handbags, hosiery, jewelry & scarves at DSW. Often find a “treasure” I wasn’t looking for!
Keep up the good work, DSW!!Show lesscrazy for shoes
Easiest retail app
Totally unprompted review. I wish every store’s website/app operated as smoothly, quickly and easily as this app. They seriously need to follow this format— so easy to navigate, search, filter, and see every detail of every step of the purchasing process. I think I spend more money at this store JUST bc they’ve made it so easy to use and actually fun to shop. I used to feel I had to see the item in person/try on (especially shoes), before buying, but this app gives so much accurate detailed information, I know what I’m getting, and it’s going to be serviced well. Thank you DSW for cutting down my shopping time with this app! Its fun to shop online again!Show lessSrhodes27
Took 3 hours to place an online order
Trying to place online order. Kept asking for Touch ID. I don’t use Touch ID and have never used in the past. I have placed many orders online and have never had an experience like this before. Through online chat was told a supervisor would call. Waited for 2 hours with no phone calls. Was also told an email would be sent with troubleshooting ideas. Still have not received an email 3 1/2 hours later. Sent an email and response was to call customer service. Called - not there on Sundays. SO FRUSTRATING!!!!! Went back into chat and finally got a supervisor. I don’t know what she did, but order was placed after 3 1/2 hours of trying.Show lessrobink1963
Developer Response
Hello - You can turn off TouchID from the sign in screen. If you log out of your account on the app, you can turn off TouchID before logging back in. Thanks!
