Nothing short of Exceptional
Incredible poor response
On thé few contested lots I purchased, which were incorrect and borderline fraudulent, I was refunded my bid and a token credit for my trouble and returning the item. Overall some interesting lots, but it is most definitely buyer beware.
The real issue is horrible communication from the sellers, and catiwiki “experts
Response from developer
Hi, We are sorry to see that you have had an unsatisfactory experience. For the specific issues mentioned, please head over to www.Catawiki.com/help as we will be able to assist you on the email address you have on Catawiki. We will be happy to assist.
Be careful! Very careful!
Response from developer
Hi, We are sorry to see that you have had an unsatisfactory experience. If you have any specific issues, please head over to [www.Catawiki.com/help](http://www.catawiki.com/help) We will be happy to assist.
Dubious
Buyer watch out
Unfair
People are in quarantine and lots are not going be shipped. Despite this critical situation, Catawiki is still asking payments to be done as soon as possible with no guarantee the package will be delivered within the pre-established delivery times.
In short, the platform is asking immediate payments for a service that cannot be guaranteed. The risk is to pay immediately and wait months for the packages to be delivered. In my personal experience, I have been waiting 2 months for a lot that still has to be shipped. I asked for a full or partial refund but, I have been told to stay still and wait because nothing can be done.
Rather than offering other solutions like competitors are doing, such as paying part of the lot in order to get the ownership and, when it can be shipped, pay the rest. They force you to pay in full, threatening to block your account and make you pay fees and penalties over the lots you have not paid.
One word can describe all this: unfair.
Response from developer
(http://www.catawiki.com/help) Dear Sir/Madam, Thank you for getting in touch with us. Due to heavy demand, our aim is to reply to your message within three business days. We thank you for your understanding and will be in touch as soon as possible. You can also find the answers to most frequently asked questions at www.catawiki.com/help.
This is so wrong
In what I have seen, what I have read and now based upon the reviews I shall say au revoir, goodbye, farewell to this online auction site and be thankful I haven’t purchased anything.
If it looks great, sounds great, is authenticated and valued as being genuine yet left to you to be the final ‘expert’ in respect of the items authenticity colour, clarity, carat and therefore the value then run while you still have your money in your bank 🙈
BUYER BEWARE should most definitely be advertised!!!
Response from developer
(http://www.catawiki.com/help) Dear Sir/Madam, Thank you for getting in touch with us. Due to heavy demand, our aim is to reply to your message within three business days. We thank you for your understanding and will be in touch as soon as possible. You can also find the answers to most frequently asked questions at www.catawiki.com/help.
Shipping
Response from developer
(http://www.catawiki.com/help) Dear Sir/Madam, Thank you for getting in touch with us. Due to heavy demand, our aim is to reply to your message within three business days. We thank you for your understanding and will be in touch as soon as possible. You can also find the answers to most frequently asked questions at www.catawiki.com/help.
Terrible customer service
Gabriel 0606
Now, If there I have a saved search and I want to know if there is an article matching, I have to go back to the search button and type it in and repeat this for each saved search...
