Leave a Review Luno
Customer service is NO help!!
Everything on this app is a copy paste answer that takes days to respond. Hopefully you don't have a serious issue, I still have not been able to get any help and it is almost 2 weeks now.
“We couldn’t link your account” message… the account I am trying to link doesnt match the name used to creat my luno account. NOBODY will help me fix this… my bank says they are connected to luno through plaid though. Anybody want to help???? So frustrating!!!Show lessPictic
Can’t use Send/Receive
Canadian use and unable to send and receive on the app.SniperSC
Developer Response
Hi there, thanks for your interest in Luno. Unfortunately, we don’t yet operate in your country of residence. At this point in time, we can’t provide further updates or a timeline as to when our services will be available in your country. Keep an eye on our homepage as well as our blog for further updates. Thanks for your understanding. ^CPFantastic platform
Great platform simple and easy to use. Transactions are really easy and almost instantly can take your money straight out without any hassle like other platforms and very low fees shame there isn’t more coins but still very trust worthy sitebanksy19862022
Developer Response
Hi there, thank you so much for your positive feedback. We really appreciate this feedback and understand there’s a lot of desire to trade cryptocurrencies that we don’t currently support. We’ll continue to review the coins we offer and will be sure to update our customers if we add more in the future. ^CPWhy keep pasting from my memory?
So Luno seems great, easy to use and was amazing to have a savings option where you could earn interest - unfortunately they’re taking this savings option away :(
Also, every time I open Luno, it pastes whatever’s in my phone memory.. this seems a little bit hackerish, I imagine it’s being uploaded somewhere for them to peruse and exploit at a later date. Please be careful and don’t copy sensitive things before opening the app!!Show lessZombviewer
Developer Response
Hi, Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better. :) ^MMBest crypto app for newbies
Finally available in the US! This is the number one app I recommend to friends around the world who are new to the wild world of crypto. It’s dummy proof, well priced and has by far the best support of any crypto platform. Hoping they can launch their Savings Wallet feature here in the US so I can earn 7.6% in my dollars..Show lessrandomuser137
Amazing
Hey, guys truly love the app and it makes investing so much easier! But I’d love really to see an update on the crypto made available to trade/purchase! MATIC, SOL & etc are some of the best options to see in Luno! Other than that, it’s 5 stars from me!crookedmnds
Developer Response
Hi there. Thank you for leaving us with your review, we appreciate your feedback. We are currently looking into having additional assets added to our platform. Once we have decided which ones to add we will certainly be sending out a message and you should receive it in advance. Have a great day further ^MMAccount
You won’t let me send money because you have set a monthly limit. This money is urgently required and it is SO wrong!! 😡p1s1s3d
Developer Response
Hi there, I am so sorry for your bad experience. Your withdrawal and deposit limits are based on the level of your account verification. You can read up more here: https://www.luno.com/en/countries/NG. T his page will also inform you on how to have your account verified to the next level to increase your deposit and withdrawal limits. If you do have any questions you can reach out to us here: https://www.luno.com/help/tickets/new?category_id=12. ^MMEasy to use but questionable practice
Set up easily using identification and biometrics (verified level 2).
Traded easily using the platform.
The issue came when you plan to withdraw money, suddenly they locked your account. They then started asking for bank statement and a selfie with your ID too.
Not sure what they needed from that and why they claimed that I was verified in the beginning.Show lessAndrygun
Developer Response
We're sorry to hear about your experience, Andrygun. We take customer account security very seriously, and the verification of your Luno account and your bank account for withdrawals is separate. We hope this matter has since been resolved and thank you for your understanding. Feel free to reach out to us at https://www.luno.com/help/en/tickets/new?category_id=30 if you require any assistance. ^CPEasy to use
Easy To use i like itrbg14
Developer Response
Hi there, Thanks so much for your review. We are so happy to hear you find our app easy to use! ^CTPoor application
Keep saying my connection was lost or could not parse data. I had installed latest version, my internet was good. This is not the 1st time im experienced this issue. Not recommended 👎🏽jackrose77
Developer Response
Hi, Sorry to hear about this. We'd like to take a closer look. Please contact our support team here: https://www.luno.com/help/tickets/new?category_id=27 In the meanwhile, you can use your account by logging in via the web https://www.luno.com/ Thank you. ^CT
