Leave a Review Yelp for Business App
Small business review
This app is a waste of money for any small business owners. I have had nothing but bad experiences using Yelp ads and wasted more money than I was making for too long. If you want anything besides having the name of your business and some pictures on your Yelp page they will charge you for it or have you sign up for the monthly payments for each addition and give you no updates on your total until they charge you. I’m a booth rent barber and I use multiple sources of advertisements and whenever I get someone new I ask them how they found me and throughout the past month I had no one tell me they found me from Yelp despite my Yelp ad and I was charged $285 🤷♂️
That’s after I updated my page posted current photos of my work. Before working at the shop I’m at currently I had a previous page that I started with Yelp credit that I got when I ordered business cards and it was all the same experience. Once the Yelp credit runs out they will begin adding up how much they will charge you at the end of the month with no notice. You are much better off using google ads, or promoting your work on Instagram or Facebook ads.Show lessterrible app, money pit
Yelp is awful
This “service” is purely about making money and screwing over small businesses. As a brand new business I had about 10 clients and asked them if they minded writing me a nice review on Yelp. To my delight all of them said yes! Afterwards I go to my profile and Yelp said only one of them is legitimate. They show my business as having 1 review and they don’t list the others because I asked for them. They said this is to level the playing field because it shouldn’t be about who has the time and money to ask for the most reviews… but they set up their site so that the businesses with the most money get found because they spend the most on ads. I don’t understand why it’s considered not an authentic review if I ask customers to do it. I had to wait until I got more clients (without the help of Yelp reviews) and then just cross my fingers they’d just figure out that I was on Yelp and wanted a review. This app is run by pigs.Show lessWill_Stangler
Absent customer service, locked in billing, can’t get out
I signed up for an account to use their free credit and try it out. Their cancelation process is hairy and deceiving. Tried multiple times to cancel and they scare you with terms like “if you cancel you will be charged for ____.” I looked into it on my computer and finally figured out how to cancel everything. Got confirmations that it was cancelled but they continue to bill me $450/mo. Two bills in and many missed phones calls and a few pending tickets later I am at a loss for what to do…then they sent me a “how did we do” survey as if they responded to my ticket and resolved it. There is no response in my email or my yelp account. No service was rendered so I found it ironic that they were asking for feedback on their service. Overall a big disappointment and pain in the neck experience. Yelp: negative starsShow lessBrock 2020 rona
Billion Dollar Bully
I didn’t want to believe that such a big company would actually live up to its description on a documentary that seemed like it was out to get them. But fortunately for the documentary “Billion Dollar Bully” it’s true! They claim businesses who pay to advertise and those who don’t receive the same treatment however this is easily debunked when they attempt to “extort” money from you and you decline. Day 1: I opened the account, 2 reviews are placed by customers Day 2: Representative attempts to call me to “talk about my account” I decline. Day 3: 3rd customer review placed on the spot does not show up Day 4: representative puts more pressure into calling me to “talk more about it” Day 5: 1 posted review disappears and representative claims all this is happening due to their algorithm weeding out the “fake reviews” Really? Because I bust my bottom to get good reviews and the algorithm just decides they’re fake. Read more reviews here and you’ll see I’m one of many. Try Google reviews, they haven’t got caught or accused of any shady malpractices.
Also an automated generic response is placed after every complaint. Maybe it’s their algorithm doing the responding too. Luckily this isn’t Yelp or the “algorithm” would flag me as fake.Show lessLUI-G 2585
they are just scammers
I am totally outraged with this company they are a total scam they called me every so often to advertise with them and well I decided to do it and once they were charged a total of $177 per month I never heard from them again since they never answered my call so how was one loss of money I decided to cancel call to cancel even until I left a voicemail thinking that it had already been canceled and now what a surprise an account of $570 that I owe for a month because according to it was not canceled they only steal money from small companies if you are thinking In hiring this company please look for another option these just want easy money and they are not serious people they are scammers they really do not deserve a star and in the same way they steal your reviews I am as angry as it is possible that there are these types of people that only stealShow lessnalyi(45
Yelp business
We are a cleaning company which decides to use Yelp platform for advertising, from the moment we signed up with them a costumer success manager was assigned to us which she called once and never heard from her for months, the way the account was set up was totally wrong, we would receive leads from costumer for services we don’t provide like carpet cleaning , windows exterior, rags and upholstery cleaning, even though these type of service weren’t added into our account but still were unable to remove them after serveral times we tried to, called a lot of times the costumer success and their answer was oh we can’t do that because it’s from the free listing request. Reviews were removed due to a software that doesn’t recommend reviews even though the costumer who hired us wanted to review us. On top of that 75% of the costumer who would contact us were fake , same name same address different leads. And the 25% was from the other companies asking how we are doing with Yelp and selling their services, very bad experience, thousands of dollars spent for nothing. Stay away from them.Show lessmustafa 1991
Yelp deleting good reviews
I have a business Yelp account and I’m paying for the services. I had 5 good reviews from clients that were contacted via Call to Action and hired our company. One day I only saw 3 reviews Yelp said 2 were not recommended so I called customer services and I was told it is a software managing the reviews and they can’t do anything about it so I express my intentions on closing my page and I was told that I can do what ever I want with it when ever I want to. This morning I logged in to my page and I see another review is showing as not recomendable so this is leaving me with 2 reviews only. I called again and they said not to worry about it because the two reviews I have are 5 stars and not affecting my rating, what they don’t get is that it does affect, personally if I’m looking at a business with 2 reviews and at a business with more reviews guess who will I call? So now Yelp will make me look fraudulent to the rest of the clients who will see 3 reviews as not recommended and they will think that I’m making fake reviews on my page. I’m so disappointed with Yelp.Show lessV2686
High Hopes !
I’m taking yelp out for a test run to see exactly what it is it’s all about. After going with the nurse said other companies that use leads and customer service as their expertise to bring you more work more opportunity and more people to you through via Internet and paying through the nose for leads that 1 million other people get to first that may not even get looked at by me or have already been accomplished and them not doing their part by clicking hired somebody. We’ve all been there if we use apps like this. So far very happy with the YELP and have only been using them for a week as of November 13 but I spoke with customer service about a few things that I had on my mind and they were excellent with the help and it looks like the system that I’ve got in place will tell you just how your doing. I love how they have a budget to set up and they don’t call you and bother you with all these promises to give you. It looks like everything that sit out there mathematically they will show you through graphs or other means to keep you informed at what it is exactly that your business is doing. So far so good thank you yelpShow lesssimsnut
Over complicating the chat feature.
I’ve been using Yelp biz for over a year now and I just gotta say, I want to go back! The chat feature has not become easier to use over the year. I understand trying to optimize functions and make things faster but when it comes to messages that go directly to the clients I need to be able to send unique messages. It’s become so difficult to just simply reply with my own written message that it takes me double the time it used. The new message preview doesn’t display their original form entry correctly or hides it for some reason, I either have to expand it to see what they put, then have to choose from the list “need more information” only to be taken to a page with an empty message box and no info from the chat for me to reference. A messaging system doesn’t need 3-4 pages for me to go through everytime. Please allow us to disable all these features and buttons and questions and response options and let us just have the barebones chat back.Show lessGoldSpaceBear
Developer Response
Thanks for taking the time to leave a review of Yelp. We're always looking for new ways to improve, so we value the feedback that you've shared with us. We'll be sure to escalate your feedback around the messaging feature to our product team for consideration in the future.Six Flags Discovery Kingdom Vallejo
I would give it no stars if available. My daughter saved her own money ti go with a group of friends to Fright Fest last night. When the girls arrived at 6pm they were told the park had closed due to fights. My daughter then requested a refund for the ticket and was denied. She was told she could use the ticket at a later date. The girls all had to travel to get to the park. They had to coordinate and schedule. It is unlikely they will be able to just reschedule. I tried to call to get a refund and you can talk to nobody ever. So, as a business that caters to kids, you are telling me you can close a park due to a situation such as fighting and then deny refunds to the kids who are not fighting or doing anything and just waiting to get in? Sure close the park, keep people safe, but REFUND the poor kids who couldn’t go in for reasons they have nothing to do with. Poor business and moral decisions on the part of the management. I will be escalating my request for a refund.Show lesspftthhhb
