Leave a Review Yelp for Business App
Rip off
Let’s start with the capabilities of the application which are less than perfect when trying to upload more than one image without having to pay for it. Then you have the charges for getting messages from people who’s supposedly are near you but they never answer when you message them back. Then when you want to cancel they tell you that you will still be charge even if you never open the app again unless you manually stop it. This predatory ways of doing business are pathetic for anyone who’s starting a business. I am lucky that I don’t need them or anyone for my business but decided to try them out and I will never use their systems ever again as I got NOTHING and they were charging one of our business accounts for NOTHING and when you call they respond quick but are instructed not to give you a refund. Truly a pathetic company and business model that will be their demise along with all the rest in the next 5 yrs.Show lessEnrico A
Scam!
I have recently had several fraudulent reviews on my account. These were posted by DRUG DEALERS posting pictures of pills, mushrooms and other items. They post their personal contact information on a 5 star review for my business. I have reported several of these incidents, and the posts were removed. Mysteriously, several of my other reviews that were more than 6 months old were suddenly “not recommended”.
Further, since C*, most small businesses have struggled. I experienced fraud on my business card and had to cancel it. I haven’t updated the card on my account yet. This morning, my mom called me (her phone number is secondary on the account) to tell me that Yelp charged her APPLE PAY!
Yelp is vindictive and uses extremely questionable business practices. I feel like I am being extorted! If I didn’t need their services to survive, I would cancel them and never use them again. I will not use Yelp for any of my other businesses!Show lesslililu966
Yelp is trash
First, they hire the least professional college students to harass you for ad money. They can’t understand no. But all the proof that’s needed for me that Yelp is garbage is that my Google customers rate me 4.5/5 and the reviews that Yelp ALLOWS to show on the main page comes to a 2 star rating. Now google is way more popular so I have exponentially more reviews on google so I’m not the least bit worried about Yelp. In fact I find that Yelp attracts some of the most snobby, stuck up customers you’d hope to avoid. So I don’t know if the low rating (only a few visible reviews in total) is deterring potential Yelpers but I see it as a benefit. Please, take your ridiculous demands and snobby-ness to a different company. I’m doing great without you and google/word of mouth attracts the best, down to earth people who I’m happy to have as customers.
Update: Thanks for your cookie cutter copy and paste response that doesn’t address any of my criticism. Very “Yelp” of you and just proves how little you care. Thanks for being a running joke around my office 😂.Show lessOriginator 88
Not very informative when signing up
When I signed up for the business page they sold me on their “Advertising and promotions”. The quick version is, I was told I would be charged $1 for each actual phone call I received from a potential customer. The reality is they charge you $1 for every “Page click and website visit”. You can see how that spirals out of control in a month before you get billed. When I called to tell them that I didn’t receive one booking from them and not one phone call but was charged over $200 in “Fee’s” they said “Oh, those were people that visited your website”, and refused to refund any money. The gentleman that signed me up oroginally, Tyler Byrd, never called me back to speak to me about it despite saying at the time of sale “If you have any questions or concerns just give me a shout I’m always here for you”. I spoke with another guy who just fluffed off my concerns. Moral of the story, I’ve spent about $300 between Facebook and IG promotions and have received dozens of bookings through that. To date I have still not received one booking from Yelp.Show lessSarasota By Sea
Absolute garbage
I started a business that I dreamed about for years. Took a lot of planning and precious hours to get off the ground. I was so happy to help my customers and to offer them my experience and expertise. Yelp seemed like a logical next step. I’ve heard horror stories but like everyone I thought it would be different with me because I was doing everything by the book.
The first problems started when I signed up for local jobs for $150 a month. As soon as you get notification that there’s a job it expires immediately. Finally I just got fed up and disconnected it. Guess what - as soon as the money was turned off I started getting notifications from local jobs that were over a day old and to see them I had to resume my subscription. Scam! No way!
After helping countless customers I managed to get a few reviews and was very proud of them. Then a few days later one of the reviews disappeared. Then another, then all the rest followed. The only crappy review that remained is the one that Yelp decided to keep on my profile which totally killed my traffic. Thanks Yelp. I hope you go out of business. This business model is total disgrace and a scam and should be illegal. I looked other successful businesses that wanted nothing to do with Yelp and I applaud them. Bravo. I turned off their services and switched to Google AdWords and am very happy!Show lessphoenixace666
Developer Response
Thanks for taking the time to review the Yelp app. We understand your frustrations regarding our recommendation software, which is constantly at work trying to showcase the reviews that best reflect the opinions of the Yelp community. This process is automated to reduce human bias, and it affects both positive and negative reviews. Either way, we never actually delete your reviews. They can still be found on the user’s personal profile page and are also viewable at the bottom of your business page, and may be recommended another day. Sure, this can be frustrating because it sometimes affects perfectly legitimate reviews. The flip side is that it helps protect against fake reviews from malicious competitors and disgruntled former employees.What a joke!!
I own a small business. I have 16 total genuine 5 star reviews but Yelps “algorithm” has flagged 15 of the 16 as not recommended. Of the 16, about 4 have made it past the algorithm but it seems like every time I log on, they’ve taken another one down. Now it says I just have 1 review. I’ve tried calling them multiple times to figure out why my clients genuine reviews are being flagged as not recommended, or why they keep removing the ones that did post but they just keep saying “there is nothing they can do”. The barber shop down the road pays for advertising on Yelp, has 17 total reviews with only 3 have been flagged as “not recommended” which, conveniently enough, are ALL of their bad reviews. Which tells me that you have to pay Yelp for their ridiculously overpriced services for your clients reviews to post. I wish Apple Maps used google ratings instead of Yelp. What a SCAM!Show lessnikki r thinks this is a scam.
DON’T WASTE YOUR MONEY
As a new realtor I have decided to run an ad on yelp business. In my gut, I felt this may be a bad move because it is solely based on how many “clicks and leads” your page gets. I had given the sales person a maximum of $250. After one week, I had watched barely any clicks come through and both messages I received as a “lead“ were scams. After nine days of being on yelp business I had canceled only to discover they had already billed me $200 for those days. They said that the clicks were what I had paid for. There is no way to track where these clicks are coming from and it’s a pure scam. I plan to tell everyone about this because it was a complete scam that drain $200 within nine days. Do not waste your money, SCAM!!!!!
I had contacted yelp to have a manager call me and it’s been over a week, and I haven’t heard anything. That’s because they know this entire scenario is nothing but smoke and mirrors.Show lessTexas seller
Yelp will rob your money. DO NOT give them your payment information.
To make it short: Yelp is not the platform you want to use for your paid marketing. Once they have your payment information, they will literally steal money from you. Their customer service representatives are trained to not help the customer but only make sales for Yelp. They prompted me to get 2 FREE months of a campaign whenever I tried canceling my ads, I decided to select the 2 FREE months and I was charged a lot of money 5 weeks later.
Customer service could not help me, could not transfer me to a manager and wasted 40 minutes of my time on the phone with them with no resolution. If you want to give money away, donate to a charity and not these thieves. YELP should be ashamed of themselves. I repeat, no matter how nice of a sales person rings your business phone... and they will call you, DO NOT give them your payment information, do not accept anything they are giving FREE because it will not be free & they WILL steal from you. Don’t believe me? Read all the other thousands of 1 star ratings.Show lessRobbedByYelp
Scam
Almost everybody is saying the same thing I’m about to say about this company.
Scammers they kept calling me to advertise on yelp they told me they will give me a $900 credit. A few days later I check my bank account they charge my credit card when I called them no straight answer they don’t know what they talking about and they refused to give a refund and I still see the $900 credit in the account. It’s not worth it I haven’t got a single customer from yelp. The salesman who is calling me and convince me to advertise I called him multiple times and left him voice mail you never got back with me that wasn’t the case before I start advertising with them as soon as I called them you’ll pick up the phone right away or call me back no more than an hour later. I’m not surprised about this company I already know they are scammers but I wanted to give it a shot if you haven’t watched the movie about yelp how they scam businesses please watch it before you do anything with yelpShow lessWallyH90
Buyer beware
I use yelp as a photographer in hope of generating leads. Heres the most annoying thing. People ask for a quote: you pay 5$ a day just to respond. Okay fine. BUT they charge you on the first of the month for every day using this. And the way the billing is laid out is very sneaky. I had thought I had deleted the promotion since it said “owe zero dollars” and “no active promotions” but nope it was way at the bottom underneath everything and your card info is “active products”. So by the 1st of the month I got charged 96$. I had only gotten one lead and that cut it in half. They know what they are doing by the way they charge and the lack of integrity is why I will be focusing on google and other services. The only way i’d consider using yelp is if they refunded that b.s. number and started being more transparent. OH DID I MENTION THEY CALLED ME 50 TIMES SINCE I MADE THIS ACCOUNT?! When I said I didn’t want their promotions they would call again and switch numbers.Show lessAllllll.
