Leave a Review TurboTax
Easy To Follow…but Expect To Pay
As you navigate the TurboTax process, you may find that extra fees, "add-ons," and costs start to pile up. It's frustrating to encounter unexpected charges, such as this year's $40 processing fee for paying with your refund, which are added on top of the already separate state and federal fees.
Did you file an extension in April? Surprise! The free version for federal returns is no longer an option, resulting in an additional $64 charge for “deluxe” federal filing, or you can choose to start fresh elsewhere. This is crucial information to share when someone is considering filing an extension! If you're filing a state return, that will cost you an extra $68 unless you, again, prefer to begin the process again somewhere else.
This company seems to excel at extracting every last dollar from its customers. I was taken aback when, after agreeing to pay through my federal return, I was casually informed of a $40 administrative fee for processing their cut. It's unfortunate that this company doesn't provide clear information about its costs, fees, surcharges, add-ons, and upgrades right from the start.Show lessAbrtngd
Developer Response
Hi there, thank you for taking the time to share your experience. It's great to hear that you found the TurboTax process easy to follow. I understand how encountering additional fees during the process can be frustrating. TurboTax offers different products based on each person’s unique tax needs. For example, the Free Edition is ideal for straightforward Form 1040 returns with limited credits, but if your tax situation involves more complex forms, the software will prompt you to upgrade to ensure everything is handled accurately. Here are reasons that would prompt upgrades: https://intuit.me/3XUDf4K The $40 Refund Processing fee is necessary because TurboTax is not a financial institution. To facilitate these transfers, a third-party bank manages these transactions, which is why the fee is applied when you opt to pay with your refund. Here is more information about the fee: https://intuit.me/4eb9ceM When it comes to filing extensions, it's important to know that certain tax situations may require forms only available in the Deluxe or other paid versions, which ensures you're using the right tools for your return. Your feedback about pricing and upgrades is valuable, and TurboTax is designed to support a wide variety of tax situations to help get the most accurate return possible. -LissetteI’d be so selfish if I don’t share this here
Please read carefully, I was scammed by Nsfx-trading, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Cyber spy and crypto recovery Team on this app after many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professionals referred to me by this App, they recovered my investments for me with all the profits I was entitled to within 4hours of contacting them. You can write
Cryptorecovery360@ gmail for help if you fall a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!!
Cryptorecovery360@ GmailShow lessLorendana rauco
I’d be so selfish if I don’t share this here
Please read carefully, I was scammed by Nsfx-trading, I got a message from a trader on my Instagram and told me about how high their profit after investing was, I decided to invest in the online trade but they kept asking for more money including withdrawal fee and it was until then I realized I was being scammed. I couldn't let go because I invested my savings as at that time. I had to make a research on how I could recover my funds from them and I came across the Cyber spy and crypto recovery Team on this app after many research. I read several good reviews about this app from various scam victims they have helped and I decided to contact the admin for help. I was opportune to get my money back from the scam brokers through the help of the recovery professionals referred to me by this App, they recovered my investments for me with all the profits I was entitled to within 4hours of contacting them. You can write
Cryptorecovery360@ gmail for help if you fall a victim of any kind of scam They are experts at dealing with online scam and assisting victims in receiving reimbursement, tracking down digital fingerprints, cyber analysis and thorough investigation. They offer other services such as Phone cloning ( catching, monitoring and tracking a suspected cheating spouse ) Website hack Boost of credit scores Clearing of criminal records Fixes bad debts etc Contact them now!!
Cryptorecovery360@ GmailShow lessCrystal pth
Turbotax rejected me for being a first-time-filling-immigrant
My husband and I are new to this country; this is our first time doing taxes, and we decided to go with TurboTax. We uploaded every document and chose to be assisted by a specialist. We were assigned to Nigel, who was amazing and assisted us wonderfully. After almost three hours, he told us that management is reviewing our file and he’ll call us back the next working day to complete the process.
The first thing he said when he called us back was that he didn’t have good news; management had decided to deny us the service for being non-resident aliens (which is not even the case) and filing for the first time. I was so confused I wanted to make sure I got that right, so I repeated what he said back as a question: they are denying us the service for being immigrants, and for this being our first time filing? His answer: yes, that’s basically why. I then asked if there was a way around it, someone we could talk to; he said no way around it and no one to talk to since the decision came from management.
For people who didn’t grow up here, the tax system/process can be overwhelming, especially the first time. Taking that into consideration, do you think it’s fair, or even logical, for TurboTax to deny assisting us just because we are immigrants, and this being our first time? This has been the most racist and neglecting experience we’ve had since arriving in this country.Show lessMarilynFC
Developer Response
Hi there Marilyn, we appreciate you for taking the time to leave us a review and bringing this matter to our attention. We are sincerely disheartened to hear of your experience and want to reassure you that we here at Intuit and TurboTax are dedicated to diversity and inclusion as a whole. We take your feedback very seriously and would love the opportunity to investigate this matter further with you. At your earliest convenience, please send us a message on either Facebook, X (formerly known as Twitter), or Instagram, and we'd be delighted to look into this further. We look forward to speaking with you soon! - KaylaIt’s expedient and I love the new improvements
The projection tool that tells how long it will take to finish your taxes is extremely amazing, for me it was a motivator to keep going. Insofar as the software goes, I’ve used turbo tax my entire adult life and it’s by far the best software I’ve used since basically college. My only quarrel however are the occasional hidden costs that easily creep up on you, but again, for what it’s worth, I’d rather enjoy the peace of mind offered by knowing my taxes weren’t just filed fast but right also. To that effect, I’ve had no issues whatsoever using Turbo Tax in my 20+ years of using the software! Not to mention the added bonus of knowing that my taxes are saved away in a secure central repository for me to retrieve anytime as needed. I sometimes have to provide years of filings and it’s been heart warming to know Turbo Tax is there on-demand whenever I need it. In addition, the softwares ability to connect with my work interface and update my income without moving a finger is another big plus…all I can say for now is I’m a happy camper.Show lessjudekatatumba
Developer Response
Hey there, we appreciate you taking the time to leave us your feedback! We're so happy to hear that you have enjoyed your experience with TurboTax, and we hope to continue to impress you! Thank you for your long-term usage and continued dedication to the TurboTax family. -BrycenEvery Year, disappointed more and more.
Price of TURDbo Tax has increased every year, citing that I never qualify for filing for free but I have the easiest return with no complications (married, filing jointly, one kid). For 2022 TURDbo Tax stated I was going to owe a significant amount to federal and state. When I clicked the button to help me understand why I owed, I got a generic response that even I didn’t understand. When I wanted to talk to a tax agent live, it was going to cost me $375! On top of that, $50 for filing in my state and whatever outrageous fee to file federal. I canceled my return through TURDbo Tax and met with a local accountant. I owe a significantly lower amount (it was a given) and I’m getting refunds from the state. Filing with my local accountant took 20 minutes and cost me $120. I used TurboTax for 7 consecutive years and I almost owed more to Fed and State and owed more out of my pocket using them for an 8th year. Some would say user error but I filled everything in the way it wanted me to or it pulled the information directly from my employer through ADP. It’s not a user error. It’s them trying to scam more and more people out of their hard earned money. Stop using them and go see an actual tax professional!!!Show lessTMayben
Developer Response
Hey, It's saddening to hear that you had issues with TurboTax's pricing. We do offer a free version but that only covers simple returns. Each version of TurboTax supports different forms. Depending on your tax situation you may need a different version to file. There is no extra charge to speak with our product support experts but, if you need to speak with a tax expert for your calculations you would need to upgrade to live. https://bit.ly/3iTwDC6 - HarryGood Luck
Yes this app in convenient if you have done your taxes prior. First time users/first time taxpayers good luck. And good riddance if you don’t get it right the first time. Don’t hold your breathe trying to get in touch with someone. The app is not user friendly. First you got the app and then also have to navigate the website. Which the website is worse cause now you have different platforms to navigate. Ex credit karma/turbo tax online/turbo tax/mint the list goes on. With taxes there is a lot of grey area. I’ve tried to reach out to a agent and directs me to the community. We all have different situations different scenarios and definitely different states/guidelines. I paid for a subscription because I thought I had to amend my taxes turn out I didn’t but I paid for it and never submitted the amended tax return and holy crap now I have paid for something that won’t even be utilized for 2022. And refund policy is bogus because in order to receive a refund you have to have to file first. I literally have nothing to file. “ TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee”
I did not FILE anything and I was still charged.Show lessSUPERCALIFRAGLEXPIDOSHIS
Developer Response
Hey there! Thank you for taking the time to leave us a review. We're disheartened to see that you've had this experience with our app and while filing this year! That's never what we want to see for our customers. We would love the opportunity to turn things around; we'd like to invite you to reach out to us on Facebook, Twitter, Instagram, or by phone for help. Thank you for being the best part of TurboTax, and we hope to hear from you soon! -AmberFull service is like no service.
The system is really useful because it’s almost all automated. It’s the full service that’s just too disappointing. We signed up for that to make sure all our entries are correct. We set up an appointment to talk to a so called tax expert. The call today was at least 10 minutes late and when it finally came through, the call was disconnected and we waited and waited and waited for hours for a call back. And all that time, we were sending messages to the so called tax expert on the app. We reached out to their customer service and got another call. That person took about 20 minutes looking through whatever only to tell us we’ll get another call with another expert in two minutes. No one called. The original tax expert assigned to us didn’t reply to our messages until over two hours later to say she had another call with another client. I don’t know why she’d been on another client when we already had an appointment. Again, after hours of waiting she said we could wait 20 more minutes and she can get back to us. That was a complete waste of time. I asked her to tell her manager to assign our account to someone else. We’ll see how that goes.Show lessl-a-santos
Developer Response
Thanks for reaching out and leaving us your feedback! We're disheartened to hear that you had such a poor experience with TurboTax. We would be more than happy to help you over on Twitter or Facebook and would love to learn more about your experience. Please don't hesitate to reach out! - MarySuper confusing!
Keeps asking for naming conventions and instead of offering current names used from last year it creates a new business and makes you run through the whole 20 million questions before you realize it created a whole new category even if I just didn’t get the correct capitalization from previous years! On top of that only certain answers are saved so when I go to adjust values based on new information I have to answer almost all the questions all over again! Huge waste of time! Super confusing especially trying to enter odd scenarios like rentals, farm rentals, and farm income. The “index” is awful, I can’t just go into a topic and see my answers, I have to redo everything within a topic instead of being able to target the new info. Some of the clarification links just say “place holder”. Solar credits are confusing, is solar batteries considered a fuel?? Idk? The help topics just lead to more confusion. Lastly in past years you saw your refund/due amount in a top bar that changed in real time. Now that bar is gone and it’s super hard to get it back to see what you owe after new changes.
Really annoyed this year!Show lessrdhdcowgirl
Developer Response
Hi there. We appreciate your review and we're glad you reached out to us. We'd love to help you with resolving this issue. Please contact us via Facebook, Twitter or phone https://intuit.me/3WakZB8 so that we can best assist you. We appreciate you being a valued member of the TurboTax community! - MarySingle handledly ruined my life
During the height of the pandemic I attempted to save money by using this app, and not going to my normal tax preparer, and when I tell you that in one click, I single-handedly was left in financial ruin. After completing my form I was told that I would be receiving a refund check and that everything was clear. Within 24 hours $14,000 was taken out of my account and therefore left me overdrawn. The transaction was from the comptroller of my state and was never mentioned in the TurboTax details. Since this was at the height of Covid. Nobody would answer the phone on both sides, and I was pretty much left to make up all that money to get my account back to not negative, when I called customer service with TurboTax, they had no words and couldn’t help at all and still wanted money from me for preparing my package. I would never wish the agony that I went through for the next two months on a new one, and will never ever ever ever recommend this vehicle of tax preparation to anybody. Go to a real place that will have liability for repairing your package incorrectly. Just be wary of the quick and easy route because it can leave you in destitution in deep, seeded depression.Show lessnever using ever
Developer Response
Hey, It's disheartening to hear that you experienced issues using TurboTax. We would love to assist with this and any other issues you may be facing. Please reach out to our Facebook/Twitter/Instagram pages for assistance. We look forward to hearing from you! - Harry
