Leave a Review TurboTax
Hate to Complain
Normally filing with Turbotax is an easy glitch free process but not this year. I had to enter my spouse’s driver license information three times before it was accepted. I felt I was in an endless loop and considered going to another tax software provider. Also the ads that appear at the end prior to filing are confusing this year. I don’t mind looking at them but they should be cleanly separated from the actual filing process. Otherwise your product was again outstanding and entering my various forms and tax data was easy with help available at every step which is why I hate to complain. I am a longtime user of turbotax, first via downloaded software and now the mobile app which I enjoy using. I know you will consider my feedback and I look forward to using TurboTax next year.
Thanks for your rapid response to my concerns. I only mentioned it because it was the first time I faced any type of glitch using turbotax. I will remember your suggestions for next year, see you then.Show lessRobert Ranlett
Developer Response
Hello Robert. We truly are grateful for your loyalty to our software and value your feedback. We did not want your experience with the TurboTax mobile app to be displeasing. We do understand your concern about glitching and information not being accepted. With the app, try to uninstall and reinstall to ensure you have the latest version. Also, you can continue to TurboTax.com in a browser, if this persists. Additionally, you can fill out an App Feedback form: https://bit.ly/37k3NBL We are glad that you were able to file with us and love our available assistance. If you are still having issues with the app, you can contact us on Facebook or Twitter. Thank you for being a part of the TurboTax Family! -Te'AnnaHighly Discourage Using This App.
Filed my taxes through turbo tax. I was going through complete circles throughout the app. When it came down to finishing, it processed and payed a few hundred dollars!
Later I got an email stating the IRS declined my process and needed some more information. I called customer support to just cancel the whole process and get the few hundred dollars I spent to file and figured I’d take it to a tax doctor.
I was told they could refund me and the representative had to read off turbos contract to refunds to us due to not knowing herself! then proceeded to transfer us to management. management said she will start the process and then walked away from the phone. In the background it was screaming and talking from a television! As I am writing this now, I have sat on the phone with this manager for 2 hours!! My spouse called from his phone to speak to another representative and she told us they can not do refunds. This lady helped out as much as she could. I highly do not recommend using turbo tax. I was to pay $49 to them for filing and the total price came to $240! Will not be reusing turbo tax.Show lessChlobug30
DO NOT USE TURBOTAX
I’ve used TurboTax to do my taxes for the past 7 or 8 years and never really had any issues. This year is the last year I’ll ever use it. If you you haven’t done your 2021 taxes yet and are considering TurboTax, don’t. This year, the great people at TurboTax decided to have you manually choose the “free” option not once, not twice, but three separate times. If you select “free” the first two time times and don’t catch the third, well guess what? You now owe TurboTax $120. That’s right even after selecting “free” multiple times, they select their pro package by default whenever they ask for the third or fourth time. I would not recommend this app nor recommend doing your taxes with TurboTax. Their shady practices, unnecessary bombardment of asking what package you want multiple times AFTER selecting, and automatically setting YOUR choice to their upgraded package are just horrible, opportunistic actions. I will never use TurboTax again and will tell everyone I know exactly why they shouldn’t either.
UPDATE: Their automated reply addressed nothing on my initial review. I had two W-2s. TurboTax CLAIMS I had additional paperwork that required the MANDATORY upgrade to their premium services. That is COMPLETELY FALSE. Upon investigating other reviews and other websites, TurboTax is scamming people.Show lessLeo Xeno
Developer Response
UPDATE 2/8/2022: Hi there. Thank you for taking the time to leave us a review. If you were prompted to upgrade because of additional paperwork, you can review and remove add-ons or clear and start over if you have not submitted payment or your fee for filing your return. Check this link out for more information here: https://intuit.me/3KUSpym. We hope you find this information useful. It is disheartening to hear that you had this experience. If you need further assistance, please reach out to customer support via Facebook or Twitter. Thank you for being a part of the TurboTax Family! -Te'Anna---------------------Hi Leo. We appreciate you for submitting your review. We are truly grateful for your 7 plus years of loyalty and this is not the experience we want for our customers. TurboTax uses questions to get a familiar idea of your tax situation so we can find the best product for you. TurboTax prompts you to upgrade if your tax situation requires you to have additional forms or worksheets. You can check out this article for more information: https://intuit.me/349qyK6 For further assistance in this please reach out to our customer support via Facebook or Twitter. Thank you for being a part of the TurboTax Family! -Te'AnnaPlease do not use this app. THIS APP IS A SCAM
Last year I used this app to get my return because I was in a military Boot Camp I couldn’t get to do it physically so I chose to use this app.
I paid about $200 for a representative to assist me because I only had my phone for 30min each weekend she said she couldn’t help me if I couldn’t be on the phone with which I totally understand, I never got a refund for that so I was like whatever.
I tried to fill it myself and the return was $273 and they said I’d get it within a week on and I paid about $200 to fill it myself so that means I’d only get $73 but money is money ! It’s been a year and I haven’t got my money I talked to a lady on the phone with a really bad attitude who told me I’d never get a refund for anything and the IRS is backed up and it’s ok that I haven’t got money in a year.
Now I tried to get in touch with someone again but they said I can’t get in touch with anyone if I don’t fill my tax for this year and my account is invalid or something. I feel so helpless and disappointed.
PLEASE GUYS GO TO YOUR LOCALE TAX FILLERS THIS APP IS A SCAMShow lessYasiralicious
Do Better!! Shady
You would think after the stimulas fiasco you guys would make sure you were in top working order. I’ve used you all for several years, but these past issues are making me tap out. Go all through to the end. Only to be told I can’t Efile my state because I don’t have a SSN or EIN for my dependent care providers. There were no dependent care providers. Why would I need number’s for something I didn’t have? Then When after I’ve spent HOURS double checking, deleting and then imputing information again and again. I cave and ask for help. Only after agreeing to PAY MORE. Then to be told it’s nothing I’ve done it’s you!! I was never offered to have my fee reduced back since the only help I needed was something I didn’t cause!! Then to be directed to a post that say “your working on the issue” and for me to sign up for Email updates! Really? That’s all you got. By the way it say’s that post was made 3 days ago. Seems there could have been a email sent out about this issue instead of waiting for us all to agree to PAY that higher fee to talk to someone. Shady business practices TurboTax!! Do better!Show lesscrazy5kidlady
Terrible company and terrible app
All i want to do is file my taxes, is that so hard? I have my W-2 and none of my previous year information has changed so why must i answer fifty questions about charity or donations for the presidential campaign? (which by the way if it supports biden then oh heck no!)… I found the 1098 forum that i apparently need and it doesnt tell you how to calculate if its split between two people or five. All it says is for “what you’re liable for” which tells me nothing! Add on top of that they want me to pay them $34 for their deluxe package because my job thinks my stocks count as a retirement plan and i apparently am getting $15 for it. I dont invest into the company 401k so why and where is this $15 dollars coming from and why do i need a special package to not get it? Heck heres an idea! Let me opt to not get that credit and just file the most basic i can because thats whats going on! I dont do crypto, no charities, yet im being asked as if i donated the entire estate of bill gates to some random charity last year. I never had this much trouble with H&R Block and if this is how turbotax is going to commence business i would much rather drive the thirty minutes to their nearest office and pay them the $48 fee like i had the years prior to doing turbotax. Or considering my job i can always go to Jackson Hewitt because i get special offers due to my job.Show lessMoviemaker2011z
Developer Response
Hello there. We appreciate you for submitting your feedback. We are sad to hear that our TurboTax mobile app did not give you the experience that you wanted. TurboTax uses questions to get a familiar idea of your tax situation so we can find the best product for you. TurboTax prompts you to upgrade if your tax situation requires you to have additional forms or worksheets. You can check out this article for more information: https://intuit.me/349qyK6 It is important that we get a better understanding of the specifics in your situation in order for us to best help you as everyone's experience can be unique. Because of the sensitive information, we may require from you, we encourage you to contact our support team on Facebook or Twitter. We look forward to hearing from you. -Te'AnnaWaiting over 4 months for federal return
And not only will the IRS not tell me what the holdup is... but TurboTax is hounding me to pay them their payment because THEY don’t want to wait for my federal return either. Which my payment was supposed to be taken out of my return. So not only am I broke and can’t fix my vehicle to drive to work, but I’m expected to fork over more money to TurboTax that I wasn’t expecting. I’m borrowing a car from family just to work! I’ve been a customer since 2013 and it took me YEARS to fight the fact that they listed me as a Detroit resident even though I never selected that! I had to fight for years explaining to authorities that I never reported to live or work in Detroit! Now that that’s over, who knows what reason they have to hold my return with no explanation for over 4 months... BYE TURBOTAX! I’m %100 sure you screwed up again and now I’m paying for it AGAIN! Not worth it.Show lessBelle7881
Credit karma does not work!
There is no way of reporting login problems to credit karma. I have the Turbo app the TurboTax app I have the password and everything for credit karma I paid extra TurboTax max and now I can’t access Credit karma when it sends me alerts it won’t let me login! The most it will tell me is that I need a different browser what’s wrong with Safari when the browser is Google! And why wasn’t I told any of this before I shelled out $150 extra when I did my tax! This is fraud when you don’t let me into the website after you let me set up an account! I am so disappointed with TurboTax!
After I sent this review I tried the credit karma logs and I discovered I am not alone and being dissatisfied with TurboTax. I’ve used TurboTax for many years now and been very pleased with its monitoring of my credit and willing to pay the extra money for it because it was reliable and allowed me to use the safety of the SafariBrowser.
This Will be the last year I use TurboTax or recommend it unless this problem with credit karma is fixed! I do not want to be sold anything by this credit karma site and now that it doesn’t let me login I can’t even monitor what I have! I am an old lady and I feel as if I have been cheated by TurboTaxShow lessJong ponytail
Developer Response
Hi there, We'd like to help! You can’t use your TurboTax info to sign in to Credit Karma and vice versa. They are two separate accounts, details here: https://intuit.me/3us6Wcq. You can submit an account recovery request for your TurboTax account here: https://intuit.me/3nUxG2O. You will have to contact Credit Karma directly about that account. Please reach out to our free support team on Facebook/Twitter with any questions you have. We value you as a long-time customer and want to clarify your concerns and instill your confidence in TurboTax. ~JKCustomer service *****5 STARS PLUS!!!
I had a chance to write a review when l was done with my taxes about the help that l received today, but l also felt that l needed to come here and say something. I have been trying for three weeks to figure out how to get my stimulus since l am disabled and l only receive SSI. After reading up on many sites it said that l had to do my 2020 taxes well that scared me. I filed 2019 with my ex, so l received 1 check so l got on here and did so and was having many problems and a wonderful lady helped me and we found all the problems and she work her time knowing that l have had strokes and was patient with me. Thank you so much for all of your help!!!! You saved my life l will be able to get the money and get the things that I need for my son and l!!! You are so amazing such a blessing!!!!! Keep doing what you are doing l so much wish that I knew your name!!!!!Show lesstmomof4
DO NOT USE
The 2021 version does not import data correctly from Webull. The tech support people at TurboTax acknowledged this is a bug in the app. The error is that it doesn’t import the acquisition date of some of the stock sales and it is IMPOSSIBLE to get past this error. Trust me, I tried it for days with the help of tech support.
After my call with support, I was promised I would get a case number sent to me. It never came. I was also directed to the refund page by Wilma who was handling my case. She failed to tell me that TurboTax does not offer refunds for their online version. Wow, TurboTax does not offer refunds for a broken product. I called a second time and spoke with another representative about the issue and I asked her for the case number of the second call and she said her computer glitched or something and that it would be e-mailed to me. I asked her to promise I would get a case number, and she assured me, but it never came.
I am disputing the charge with my bank. It’s kind of difficult when TurboTax is not tracking their customer support cases. I will get a refund for this product if I have to get legal help to. Don’t use this app!Show lessBlotsm
